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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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December 13, 2020

Even after moving I still bring my vehicle here to get serviced. I know I never will have to worry about the quality of the service received. Been coming here for decades. They go above and beyond to mak More

by lmarie1952.LH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department .....
Dec 15, 2020 -

Luther Brookdale Toyota responded

We're so pleased to hear this! We are grateful for truly exceptional customers like yourself. Please let us know if there's anything else that we can do for you down the road.

December 11, 2020

We have been taking our cars to Luther Toyota since 2009. Their workmanship has always been top notch, and we haven’t had any problems with Luther Toyota. More

by dewillio1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
We didn’t work with finance, sales, or management as we had a SERVICE appt. for 85,000 mile service checkup.
Dec 15, 2020 -

Luther Brookdale Toyota responded

We're so happy to hear this! Thank you for your kind words about our staff! We are grateful for truly exceptional customers like yourself.

Dec 15, 2020 -

dewillio1 responded

😊

December 09, 2020

Service Department was fast, efficient and friendly. Completed on time, washed, and tires rotated. This was my first experience with this dealership. Very impressed and satisfied. More

by Craig Streich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Kihle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Ciccarelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Luther Brookdale Toyota responded

This is great to hear Craig! Thank you so much for the review and 5-star rating! We're so glad we could provide you truly exceptional service! Have a great rest of your week.

December 05, 2020

Fast and courteous service with detailed follow up and guidance. The waiting area and restrooms are well maintained with cleanliness as well as the food and beverage area. More

by micnmart
Recommend Dealer
Yes
Employees Worked With
Jeremy Prisbin
Dec 15, 2020 -

Luther Brookdale Toyota responded

Thank you so much for this review and rating! We are so pleased to hear you were helped by our staff and had a truly exceptional experience! All the best until next time!

December 04, 2020

I like working with your service staff. They care and give good advice. I trust the advice given and am happy to do business with Luther Toyota. Thanks for all you do. More

by hillswick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Yang
Dec 15, 2020 -

Luther Brookdale Toyota responded

Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon! Have a great day!

December 01, 2020

Cou Vang was one of the Best Service Studs that I have had in the last 30 years. Cou is a 5 Star technically, personality, and Toyota care representative.. Jim Nickel More

by JIMNICKEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cou Vang
Dec 15, 2020 -

Luther Brookdale Toyota responded

Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon! Have a great day!

November 30, 2020

Awesome service and Steve Yang was wonderful. Clean service area, professional treatment. Would recommend to other people. Service persons wore masks so were responsible in dealing with COVID-19. More

by KM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Yang
Dec 15, 2020 -

Luther Brookdale Toyota responded

This is great to hear! Thank you so much for the review and 5-star rating! We're so glad we could provide you truly exceptional service! Have a great rest of your week.

November 21, 2020

Problem with pressure sensor after tire installation required a return visit. Jeremy Brisbin listened patiently to my concern, explained the situation clearly and resolved my issue quickly. Thank You Je More

by Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Brisbin
Nov 24, 2020 -

Luther Brookdale Toyota responded

Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon! Have a great day!

November 07, 2020

Once again, as expected, service department was exceptional. Jeremy worked with me identifying needed routine service on my Highlander and discussed suggestion for new wiper blades. Everything was More

by Linkster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Brisbin
Dec 15, 2020 -

Luther Brookdale Toyota responded

Thank you for the five-star rating! We really appreciate the support. Have a truly exceptional rest of your week!

November 05, 2020

It was ok. Except I was texting with someone and they said service would call. Service nevered call. As far as the actual service, it was great. More

by Rgwing15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 15, 2020 -

Luther Brookdale Toyota responded

Thank you for your honesty, please let us know if there's anything else that we can do for you down the road.

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