Luther Brookdale Toyota - Service Center

Excellent experience with the service dept. . Everyone was so nice and helpful. I needed a new tire and they arranged for someone to pick it up while I was there so I didn't have to have to come . Everyone was so nice and helpful. I needed a new tire and they arranged for someone to pick it up while I was there so I didn't have to have to come back a second time. More

Helpful staff with people that understand your problems and help get the problem solved while you are there. and help get the problem solved while you are there. More

Before heading to Toyota, I shopped at Aldi and left my billfold there. Once at Toyota, I realize it was missing and Tommy arranged for Brandon to drive me back to get it. Above and beyond service!! billfold there. Once at Toyota, I realize it was missing and Tommy arranged for Brandon to drive me back to get it. Above and beyond service!! More

Excellent service department they took care of me got the car ready in 45 minutes that’s exactly what they said and they were right on time thank you. the car ready in 45 minutes that’s exactly what they said and they were right on time thank you. More

Staff was friendly and my vehicle service was as expected, no complaints about that. My only negative to note was that there was a 10 minute wait to check in for my appointment, so more staff would expected, no complaints about that. My only negative to note was that there was a 10 minute wait to check in for my appointment, so more staff would have lessened wait times. Also, I made my appointment ahead of time but was told up to a 3 hour wait for just an oil change. This was disappointing as I made the appointment in advance and noted I would be waiting for completion. Overall, I do plan to return but will probably schedule on a week day instead of a weekend to avoid longer waits again. More

Service was prompt, friendly and professional. Was surprised by the charge for diagnosis of the problem. Was surprised by the charge for diagnosis of the problem. More

Very welcoming and quick no haste service. They had me in and out for routine maintenance in 20 minutes They had me in and out for routine maintenance in 20 minutes More

The service dept completed my work (tire rotation and other details) nicely. Everyone is efficient and friendly. Two salesmen helped me with my GPS system- very nice !!! other details) nicely. Everyone is efficient and friendly. Two salesmen helped me with my GPS system- very nice !!! More

Friendly and it is great when waiting you can have filtered or bottled water and coffee filtered or bottled water and coffee More