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Luther Brookdale Toyota - Service Center

Brooklyn Center, MN

4.8
994 Reviews

994 Reviews of Luther Brookdale Toyota - Service Center

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January 11, 2023

I have been going to Luther Brookdale Toyota since they open. Staff was very friendly and professional. Thank you for Steve Yang who was helping me couple day ago on my vehicle service. More

by Tony74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Yang
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thanks! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead!

January 08, 2023

Friendly & accommodating! We did not have an appointment, and we got right in! I will remember that when we need a new car. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schiwa Yang
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon! Have a great day!

January 07, 2023

I have been going to Luther Brookdale Toyota since 2005. It's been great. Thank You. More

by mpclancy_749
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshaya Horn 71056
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thanks so much for the truly exceptional words about our dealership! It's customers like you that really make each and every day worth it.

January 04, 2023

Prompt and courteous. Would highly recommend them to purchase and service a vehicle at Brookdale Toyota More

by Gccg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon flyod
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thank you for sharing your positive feedback with us!

December 19, 2022

I have used this dealership for service for many years. I took my 06 Tacoma in because my truck would not shift into 4x4 lo or hi. After an hour service writer tells me truck needs a new transfer case. More

by mike.linn
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Eckert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Luther Brookdale Toyota responded

Hi, we would like to apologize for your negative experience at our dealership. We’d like to learn more about your specific situation and make things right. Please reach out to us directly to discuss this situation further.

December 19, 2022

Great service and communication, they always do a great job of letting you know what your vehicle needs and how long it will take to be completed. Everyone is always very pleasant to deal with and very goo More

by RF57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 10, 2023 -

Luther Brookdale Toyota responded

We're so happy to hear this! Thank you for your kind words about our staff! We are grateful for truly exceptional customers like yourself.

December 12, 2022

Readily available appointments, service advisor (Jeremy Brisbin) & service department manager (Steve Miller) know us & greeted us by name. We had an electrical problem, technicians diagnosed, Jeremy kept u More

by Dewi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Brisbin
Feb 10, 2023 -

Luther Brookdale Toyota responded

We're so glad to hear this! Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself! Have a great rest of your week!

December 10, 2022

Very friendly and efficient. Checked me in right away. History of my vehicle all in the dealership computer. More

by ryba.gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schiwa Yang
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thanks for the five-star review. We truly appreciate the support.

December 06, 2022

I was greeted promptly and Schiwa was great in letting me know the cost and the time frame of how long it would take for the maintenance on my RAV4. Great experience. And Blake in parts has been awesome too! More

by kpj1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schiwa Yang, Blake in parts
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thanks for the five-star review. We truly appreciate the support.

December 05, 2022

We have been customers of Luther Toyota since the early nineties. We have bought multiple vehicles and always pleased with the service. More

by Hwerenicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Feb 10, 2023 -

Luther Brookdale Toyota responded

Thank you for your kind words about our dealership! We are grateful for truly exceptional customers like yourself. Have a great week ahead!

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