Luther Brookdale Toyota - Service Center

I came in 5/13/11 for a no charge oil change and tire rotation on my 2010 Highlander. You have determined tire pressure should be 35 lbs, even though the sticker on the door frame shows inflate to 30 lbs rotation on my 2010 Highlander. You have determined tire pressure should be 35 lbs, even though the sticker on the door frame shows inflate to 30 lbs. However the tech put in 40 lbs in each tire (very over inflated). How would you feel about the quality of work done if air pressure cannot be put in correctly? To me, this simple thing reflects on your quality of service work. More

Work was completed sooner than estimated. Cost was under Work was completed sooner than estimated. Cost was under a competitive bid. Everyone treated me respectfully and cordially. Provided a shuttle ride Work was completed sooner than estimated. Cost was under a competitive bid. Everyone treated me respectfully and cordially. Provided a shuttle ride to my home. Everyone took time with me to explain the work and cost. Car was washed when finished. More

I own a 2003 Camry Solara Convertible. I LOVE my car. I went through 3 “corolla rollas” as my son liked to call them and then decided to purchase the car of my dreams. I loaded my Solara and informed the went through 3 “corolla rollas” as my son liked to call them and then decided to purchase the car of my dreams. I loaded my Solara and informed the service department staff of my goal of 450,000 miles! The service manager, Steve, and the entire team in the service department have provided me with exceptional, professional, reliable, courteous, exemplary service since my son was in a baby car seat and Steve would assist me in moving him into a rental car during a service appointment. My son turned 24 years old this past Monday. That means almost 24 years as a Toyota City customer! As I was taking my car in this past week for maintenance a woman at a gas station made the foolish suggestion that I should take my car to a regular service station to avoid cost or unnecessary repairs. She regretted her comments when I very clearly told her that I would NEVER trust my car to anyone but Toyota City. It is one of the things I value most about my relationship with Steve and his team is that they always explain what must be done, what should be done and what can wait and why. They respect my pocketbook but also make sure I am driving a safe reliable vehicle. I knew I was due for some major maintenance; I am over 210,000 miles…Steve called me and explained that there were a couple other belts and pulleys that really needed to be replaced. With the trust developed over the years I knew he was right. Man, I feel like I am driving a new car again! The get up and go is back and I guess I had not realized how the performance had waned over time. The other funny thing that happened is that my battery literally died as they were moving into the service bay. Talk about good timing. Although, it did cost me another 100+ dollars. My point in writing is to say I LOVE MY TOYOTA. Toyota City has taken a lot of hits in recent months and I think folks need to hear they have customers that will never drive anything but Toyota vehicles. I would like to know what I am suppose to do now that they are not making the Solara convertible anymore? Eventually I will need a new car. More

I drove to Minnesota from South Carolina to be with my Mom who was in the hospital. My,new to me,2009 4Runner needed servicing(lights came on halfway to Mn.) and my family suggested Toyota City since they Mom who was in the hospital. My,new to me,2009 4Runner needed servicing(lights came on halfway to Mn.) and my family suggested Toyota City since they had been very pleased with the service there over the years. I was able to get an appointment within 2 days of calling(at the height of all the recalls!!). I found Mr.Miller,the Service Manager, and his entire staff to be friendly,professional,polite and willing to explain procedures,pricing;etc with patience and understanding.Since I hadn't owned it a long time I asked ALOT of questions! When I spoke on the phone later to Mr.Miller the first thing he asked about was my mom. His kindness meant the world to me! My 4Runner was clean and running great when I picked it up later that day. I've had no problems since. The final charge was actually lower than the first estimate over the phone since my 4Runner didn't end up needing all they thought it might. They gave me the new figure when I dropped it off and needless to say the lower price made me very happy! They say you can tell a man's character by the way he treats those who can be of no possible service to him. Since I live in South Carolina and probably wouldn't be a repeat customer I think it speaks volumes about Mr.Miller,his staff and Toyota City. My sincere thanks to them! I highly recommend this dealership!! More