Luther Brookdale Toyota

I have brought my car here for service for over 14 years, and have purchased three vehicles from them. I brought my car in for service today with a scheduled appointment. As usual, I checked in for my app and have purchased three vehicles from them. I brought my car in for service today with a scheduled appointment. As usual, I checked in for my appointment, and then went for a walk, and asked that they text me when it was complete. Apparently since I was seen leaving, versus staying in the waiting room, the service advisor had the service technician park my vehicle in the lot and proceeded to have the mechanics work on the cars of all the people who arrived after me. Ninety minutes later, when I returned from the local farmer's market and my walk, without a text, I asked about the status of my car. Seeing it in the lot, I assumed the work had been completed, but soon learned that they had yet to start on it. When I questioned why they had not started on it, the new service advisor defended his colleague and had the nerve to state an appointment doesn't indicate that the vehicle will get in right away, I didn't expect immediate service, but certainly expected that they would have STARTED the oil change, brake router and potential tire replacement I scheduled within ninety minutes. When the mechanic was walking out to my car, I asked for my keys and left. I do not plan to ever visit this dealership again. My money and time are apparently expendable. This is not the first time I have had an issue, but apparently they have gotten worse since my last few visits, wherein they checked that they had topped off fluids but had not, removed the wiper covers but didn't replace them (and I had to go back for them), they broke a wiper in the car wash and routinely charge for 5 quarts of oil for a change when my vehicle only needs 4 (but don't credit me for the extra quart needed on the other vehicle). To top it off, I had to travel back home in the midst of rush hour. Save yourself some grief and seek out another service center, or at least a dealership that knows what service means. Given the age of my vehicles, I expect to make my next purchase in the next 2-3 years. That is likely still the plan, but not with this place. More

Very helpful & friendly. Considering the amount of work that was done, it was handled quite efficiently. Considering the amount of work that was done, it was handled quite efficiently. More

Great and fast service, my vehicle was ready when promised at the price quoted before the service. Everyone was very friendly and helpful. Communication was excellent. I trust everyone at the Service promised at the price quoted before the service. Everyone was very friendly and helpful. Communication was excellent. I trust everyone at the Service department, I know that they will take care of me and my car. More

We were there to move from a lease to purchasing our vehicle and the staff made the process seamless, covered all upgrade, trade-in, lease renewal, and purchasing questions we had. Great service. Great vehicle and the staff made the process seamless, covered all upgrade, trade-in, lease renewal, and purchasing questions we had. Great service. Great staff. More

I was in for an oil change and tire rotation. Everyone was friendly and the appointment was done in a timely manner. 👍🏻 Everyone was friendly and the appointment was done in a timely manner. 👍🏻 More

This dealership is top notch. The entire staff were helpful and friendly and the service was excellent. The entire staff were helpful and friendly and the service was excellent. More

Fair pricing and customer service all the way through financing. took care of a couple issues on the purchased vehicle. financing. took care of a couple issues on the purchased vehicle. More

Jeremy does a great job as a service advisor. I trust his judgment. Steve Miller is great. Great service and trust is why we keep coming back. I trust his judgment. Steve Miller is great. Great service and trust is why we keep coming back. More

Service Dept. Does a Great Job , Very Knowledgeable , Prompt and Do a Good Job Explaining The Work To Be Done , and Recommending Other Potential Issues . Thank Does a Great Job , Very Knowledgeable , Prompt and Do a Good Job Explaining The Work To Be Done , and Recommending Other Potential Issues . Thank You Duane More

I like the service department of this dealership. They are prompt in getting to your vehicle and complete the work in a timely fashion. They have also been great to work with and helping get stuff co They are prompt in getting to your vehicle and complete the work in a timely fashion. They have also been great to work with and helping get stuff covered by Toyota on warranty issues. More