Luther Brookdale Toyota

The first e-mail response I got from Mr. Smith was professional and prompt. My first encounter with him was the best car buying experience I have had. I just turned 61 years old and felt "worked ove professional and prompt. My first encounter with him was the best car buying experience I have had. I just turned 61 years old and felt "worked over" by the other car deals I had to make in the past. I had shopped other dealers for my car. Bruce was knowledgeable of the Camry and answered all of my questions. All I wanted was to pay a fair price for the car and get a ball park figure for my trade in. Toyota City gave me that. I drove past other Toyota dealers to get the best deal! Thanks Bruce!! Oh yea!- I love my new Camry! I have wanted one for 10 years........... More

I am very pleased with my last purchase experience. The salesman is very patient in the negociation process, demonstrating great customer service. Also, I have been doing all my maintenance at this dealer. salesman is very patient in the negociation process, demonstrating great customer service. Also, I have been doing all my maintenance at this dealer. They have great quality service. I will keep going there. More

Always a pleasure dealing with the service department at Toyota City. Work always completed on time and often sooner. Never feel they are trying to oversell or recommend unnecessary service. Car always wa Toyota City. Work always completed on time and often sooner. Never feel they are trying to oversell or recommend unnecessary service. Car always washed even if only a oil change. More

Always polite and very informative about any service that is required. Service is always completed when they say it will be. Inform you of any service that is going to be needed and allows you to set when is required. Service is always completed when they say it will be. Inform you of any service that is going to be needed and allows you to set when it will be done. More

In the 4 yrs I have been going to this dealership for service, I have always been 100% satisfied. They are friendly, explain everything and apply all discounts to the price. The waiting area is pleasan service, I have always been 100% satisfied. They are friendly, explain everything and apply all discounts to the price. The waiting area is pleasant and they wash my car as part of the service. I recommend the dealership to friends. More

I am a loyal Toyota customer, and I also specifically choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota choose to take my van to the Toyota service center when it needs work. One of the primary reasons I do so is because my expectation is that at Toyota, they will not miss any of the 'quirky' things that my van needs after routine maintenance (e.g. resetting the 'maintenance required' indicator after an oil change). This week, I stopped in for a new battery. When I opened my driver's window after driving a few miles away from the dealer again, I realized that the auto-power window wasn't functioning. Called back to ask how to reset, and was asked to turn around and come back. When I got there, I got a bit of runaround from the tech that was at my door when I opened it and told him that it had worked in the morning but not after the battery replacement so I was looking for the switch to make it work again...he was indicating that it shouldn't have anything to do with the battery replacement, because that was a simple cable lift/replace (seemed obvious that he was uncomfortable and seemed to be trying to dodge any 'perceived responsibility'). While he went to find a Service Advisor to help, I opened my manual and found the reset procedure myself and performed it. Clearly within my ability. HOWEVER...as I said, my expectation is that Toyota shouldn't make their customers dig for those things after maintenance...if it's not already part of the 'battery replace' checklist, it NEEDS TO be. I'm willing to pay for Toyota parts and service because I expect better in the results. Irritated to have to make the extra effort and to be told to drive the extra miles for something so simple. More

I have gone to this dealership for over 20 years and I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had a bad experience. Every employee I have interfaced with has been very professional and knowledgable. When scheduling an appointment I have never had any problems getting in when I want. The staff always recommends work that needs to be done and lets me know when there is not a need to do other work. I feel they are very fair and honest. More

This morning I stopped by Toyota's auto service in Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very frie Brooklyn Park, MN to have an oil change on my car. It was my first visit and I like the way they treated their costumers. Everybody seemed very friendly and ready to serve you. Also, the waiting room adds another complimentary to its services. Keep up the good services! Syd. More

Toyota City has always been good to me and I always get great service. I have bought cars from Toyota City for many years with complete satisfaction. The service department has alway gotten to the bottom o great service. I have bought cars from Toyota City for many years with complete satisfaction. The service department has alway gotten to the bottom of any problem I have had. Even the ood things that went wrong and were hard to figure out. Ron More

We started to work with Monica,soon found out that Badou was still employeed with Toyota. We had purchaseda 4 runner from him six years prior. We continued to work with both salespersons. Our experience of was still employeed with Toyota. We had purchaseda 4 runner from him six years prior. We continued to work with both salespersons. Our experience of purchasing a new RAV 4 was excellent. The vehicle was not in the lot so we had to wait...during the waiting process we received phone calls updating us with information. We will continue to buy our cars from this dealership. More