Luther Brookdale Toyota

Recall for floor mats, estimated time was 1 hour--25 minutes later, my vehicle was ready to go!! EXCELLENT! Other service notification was unnecessary for my model vehicle. Female who scheduled my minutes later, my vehicle was ready to go!! EXCELLENT! Other service notification was unnecessary for my model vehicle. Female who scheduled my appointment estimated time of 2.5 hours--OOPS; perhaps she was new, as she kept putting me on hold to check things while scheduling; she also incorrectly entered service that I did not need to schedule at this time and I did tell her that. Will give her the benefit of the doubt--this time. Have never had this happen in the past 4 years of taking my vehicle there for maintenance. More

I have been there twice for service. I am impressed at how pleasant everyone has been. I waited for my car both times and my car was ready earlier than they said on each. how pleasant everyone has been. I waited for my car both times and my car was ready earlier than they said on each. More

This is a dealership that I regularly do business with. They know who I am. I was immediately greeted and waited on. It was explained what additional services that my car needed. My car was completed in a They know who I am. I was immediately greeted and waited on. It was explained what additional services that my car needed. My car was completed in a reasonable time. More

This is my first service experience at the dealership, after purchasing my vehicle 6 months ago. I dealth with three employees, all were friendly. The first gentleman immediately placed a plastic cover after purchasing my vehicle 6 months ago. I dealth with three employees, all were friendly. The first gentleman immediately placed a plastic cover on my floormat as not to dirty it. He was respectful, called me 'sir' and didn't rush me when asking for my keys. The service was quick, and they even washed my car, which I was not expecting. A nice touch! The only complaint, albeit a minor point and not related to the quality of the service, is that the soda machine in the waiting room wasn't free. However, there were pastries available at no cost. Good work, they set the bar for my future expectations. More

I have been coming to this dealership for 11 years and wouldnt go to any other. They do an awesome job. I have recommended my friends to come to this dealership for service. They are honest, dependable wouldnt go to any other. They do an awesome job. I have recommended my friends to come to this dealership for service. They are honest, dependable, and friendly. There is another dealership that is closer to my house, but I still go to the Brooklyn Park location. To take it a step further, I would drive 100 miles if I had to to go to this one. Please thank everyone there for the wonderful service we receive whether it is during the morning or night shift. Both shifts do an awesome job! Thanks! More

This review is for 2 visits, last week and today. Last week I had the regular 45,000 mile service on my 07 Toyota Camry LE. Today I had the leaking water pump replaced. Besides having the regular work d week I had the regular 45,000 mile service on my 07 Toyota Camry LE. Today I had the leaking water pump replaced. Besides having the regular work done last week, I was given notice of the state of my tires, possibly a couple of months use left. I was also notified that my water pump had a leak. I went back today to have the water pump replaced under warranty. I'll have the tires replaced in the later fall. Although I'm careful about regular appointments, I am not good about checking things on my car. I'm grateful for the help I get about problems when I bring the car in. I also appreciate that staff is helpful in getting me appointments that fit my schedule and that they are especially courteous when I'm there. More

The waiting time was quicker than I expected. I think I will take my car there for the service next time. I like the reminder from the dealer sent out. will take my car there for the service next time. I like the reminder from the dealer sent out. More

Toyota City has been consistently superior in their customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately t customer service. This visit to the service area for a battery issue was no different. The battery ended up being defective after approximately two and one-half years of use. Imagine my delight when I learned from Duane Green, Service Advisor, that a new battery was installed and everything was covered under the warranty. In addition to the work being completed in a reasonable amount of time, I enjoyed a clean, comfortable, and inviting waiting area, complete with a complimentary continental breakfast. It was also refreshing as an added bonus to have hot chocolate available for us non-coffee drinkers. As soon as I walked outside, the car was returned to me by a pleasant young man who had just finished wiping it down after a car wash. Thanks Toyota City team, for once again exceeding my expectations. Mike Looby Maple Grove More

I was very surprised on how easy and great the experience was! I thank you so very,very, very,very much for our new vehicle!! was! I thank you so very,very, very,very much for our new vehicle!! More

I ordered my Prius in May and Neil continued to keep me informed on the status of delivery for three months. He was realistic about the timing and it proved to be true. I was happy to work with Neil beca informed on the status of delivery for three months. He was realistic about the timing and it proved to be true. I was happy to work with Neil because he was always in a positive mood, and he let you know that his time with you was a priority. The day I picked up my Prius, the walk thru, paperwork and final sign off was effortless. I will definitely tell my friends to start at Toyota City and to seek out Neil! More