Luther Brookdale Toyota

The service was exceptional and fast. The facility is beautiful amd has wonderful treats: hot chocolate, coffee, pastries, huge TV's and individual TV's. Everyone is very helpful and friendly. beautiful amd has wonderful treats: hot chocolate, coffee, pastries, huge TV's and individual TV's. Everyone is very helpful and friendly. More

Drove from St. Louis Park on Thanksgiving to drop off truck for service. I confirmed prior to dropping off the vehicle that I would drop it off Thursday evening, and the coupon would be left on the front truck for service. I confirmed prior to dropping off the vehicle that I would drop it off Thursday evening, and the coupon would be left on the front seat. Received call 8:30am to confirm the service needed, as indicated in a note on a coupon that I left on passenger seat. I confirmed service and why I wanted brake inspection. Jeremy gave an approximate finish time of lunch. Called at 2:30 to confirm status as I had not received call it was finished. I picked up vehicle at 4pm, paid $54 for oil chance, tire rotation, brake inspection. The coupon left on the seat was never applied. When I got back to St. Louis Park and realized this I called and spoke with Nathan. He told me they could not do anything without driving BACK to Brooklyn Park a third time to give them the coupon. I even provided the invoice number and offered to provide the numbers on the coupon. Jeremy clearly saw the coupon, as he called to confirm the note left on the coupon. But they did not apply it, and told me it was my responsibility to go INTO the vehicle, get the coupon and bring it back to them BEFORE paying the bill. It was not assumed that I would have to go to my vehicle upon completion, get the coupon and hand it to the cashier in order for it to be applied. It hardly seems worth it to take the time and gas money to drive up there a third time to get my coupon redeemed. This is not good customer service. A good way to squeeze $20 out of a customer and encourage them to find a new service station - and make sure the customer doesn't recommend Luther to friends/family. More

This was a comfortable car-buying experience. Nick Paulson listened to our needs and didn't push any deals or special promotions. Nick provided more economical options I hadn't considered and gave hi Paulson listened to our needs and didn't push any deals or special promotions. Nick provided more economical options I hadn't considered and gave his honest opinions. The dealer was fair in evaluating my trade-in and showed me how they made their decision. We are happy with the result. More

I've been coming to Toyota City & Scion for 5+ years now and am totally impressed with the customer service I receive, the quality of work done and the level of professionalism shown by all of the emplo now and am totally impressed with the customer service I receive, the quality of work done and the level of professionalism shown by all of the employees. I just came back from getting my 5,000 mile check up from the new location — it is awesome! More

We have been with this dealer for over 25 years and have always had a good experience with them. We have always been satisfied with the service we get there. always had a good experience with them. We have always been satisfied with the service we get there. More

The deep scratches were buffed out (or whatever you all do) and are barely noticeable. I'm very happy with the result. And the seat heater works. HOORAY! Thanks for the great service. do) and are barely noticeable. I'm very happy with the result. And the seat heater works. HOORAY! Thanks for the great service. More

I have been coming to this dealership for 8+ years. Service is always wonderful - and now the new facility is beautiful! Great job Toyota City/Luther Brookdale Toyota. Service is always wonderful - and now the new facility is beautiful! Great job Toyota City/Luther Brookdale Toyota. More

Excellent I like the new building. Service was better than the old store. Will be back as we have 2 Toyotas. They do it right the first time than the old store. Will be back as we have 2 Toyotas. They do it right the first time More

in selling the car, we were told that the paperwork was ready. well, it wasn't. the wait was inconvenient. the time promised was 45 minutes, tops.it was more like 75 minutes ready. well, it wasn't. the wait was inconvenient. the time promised was 45 minutes, tops.it was more like 75 minutes More

I would recommend this dealership because of the location, it is really easy to get to from the freeway. The dealership is very clean, the service department is very friendly and organized. I have location, it is really easy to get to from the freeway. The dealership is very clean, the service department is very friendly and organized. I have been coming to this dealership since 1993 and there are two guys that are still in the service department that have been with the dealership as far back as 1993 and probably before which says alot about the dealership. More