Luther Brookdale Toyota

1- when picking up my truck...the kid didn't even scrap the windows...and i did not have a scraper in the car. 2- when i got home...and inspected the truck....the under coating was not done comple scrap the windows...and i did not have a scraper in the car. 2- when i got home...and inspected the truck....the under coating was not done completely...so i need to bring it back.... 3-the remote that i selected at the time of purchase - the color was silver to match my truck...but they gave me two black remotes.... overall, not a good experience...I have to return and see if they can get this right. Debbie Rolland More

As always, Luther Toyota came through. The 12-volt battery on my Prius died, on a -10 degree day. Once I got a jump, they took me without an appointment and had me back on my way within 1.5 hours. Gre battery on my Prius died, on a -10 degree day. Once I got a jump, they took me without an appointment and had me back on my way within 1.5 hours. Great customer service, as always! More

Mr Steve Miller helped me choosing the right service for my car. He explained in detail what maintenance items I needed and what I currently I didn't need. Further more he put the notes on what I will nee my car. He explained in detail what maintenance items I needed and what I currently I didn't need. Further more he put the notes on what I will need to do for the next maintenance service with price. I appreciate his excellent work very much. More

I have been a long time customer of Brookdale Toyota (formerly Toyota City) and have purchased 5 cars and leased 1 car from Toyota City. During this time, I have gotten to know some of the service pers (formerly Toyota City) and have purchased 5 cars and leased 1 car from Toyota City. During this time, I have gotten to know some of the service personnel and watched several grow into more responsible positions. I have always found the service staff to be the best I've worked with. They are honest, knowledgeable and provide good recommendations for my vehicle. More

I have had nothing but good experiences with this dealership. I purchased my vehicle there and for the most part I have had all of my service/repair work done there as well. I think that dealerships dealership. I purchased my vehicle there and for the most part I have had all of my service/repair work done there as well. I think that dealerships in general are slightly more expensive than the average garage. However, for the peace of mind that come with the work being done I believe it is worth it. More

This was my first experience with the service center. I was getting my heated seats and my FOB put into my car. The service that was done on my car was great. The customer service was poor. I never receive was getting my heated seats and my FOB put into my car. The service that was done on my car was great. The customer service was poor. I never received a call telling me when my car would be done. It was supposed to be finished the day I dropped it off; however, nobody bothered to call me to tell me that the car wasn't finished. I called at 5:30 and was told that everyone had left for the day and someone would call me first thing in the morning with an update. Around1:00 p.m. I called again since nobody had contacted me. They said they weren't finished, but would call later. When I did pick up my car, nobody could show me how to use my electric start and nobody knew where the manual was for my new features. Someone said he would take a look and try to find them and send them to me. I am guessing I will never get them. Not sure if I will go back as this was an unpleasant experience. More

The customer service is great but the people working on your cars are garbage. Yesterday was my 7th time back in with my car because the more they fix, the more my vehicle seems to be damaged. The deal your cars are garbage. Yesterday was my 7th time back in with my car because the more they fix, the more my vehicle seems to be damaged. The dealership reordered the parts they damaged again and unfortunately I will have to go in for an 8th time to drop off my vehicle again. Buy your vehicle and get all your add-ons somewhere else because it'll be less of a headache. More

Our family has been going to the service department at the Toyota dealer in Brooklyn Center for more than 20 years. EVERY time we get service on our cars, the guys in the service department are BEYOND EX the Toyota dealer in Brooklyn Center for more than 20 years. EVERY time we get service on our cars, the guys in the service department are BEYOND EXCEPTIONAL! They are very professional and explain everything before the work is done. As a woman who knows little about cars, I appreciate the way in which they explain the work that needs to be done and how long it will take. I have never felt "put down" for not knowing something about what needs to be done on my car. We have recommended so many of our friends and family to get their cars serviced at this particular dealership and they are just as satisfied as we have been for years! We have also purchased all of our cars from this dealership BECAUSE the service department is so exceptional! Keep up the great customer service guys! More

I purchased my 2008 Toyota RAV4 from this dealership and have had it serviced here from the start. The facility is state-of-the-art; staff is professional, knowledgeable and courteous! I generally drop of have had it serviced here from the start. The facility is state-of-the-art; staff is professional, knowledgeable and courteous! I generally drop off/pick up my vehicle, but know I'd be very comfortable if I "hung out" to wait. Their lounge is a class act! It looks very comfortable -- computer access, TVs to watch, coffee and snacks to sustain you while you wait! I always use the coupons they mail out with reminders about service/maintenance and costs are always reasonable. I receive calls while service is being performed -- usually "everything looks good" or possibly a recommendation for a minor repair or replacement. They wash my car before I pick it up. I would recommend this dealership to anyone looking to purchase, service or repair their Toyota! More

We moved to the area and had to find a dealer to service our Toyota. Every time I go in for service I have had a great customer experience from everyone, from the friendly service managers to the cashier. I our Toyota. Every time I go in for service I have had a great customer experience from everyone, from the friendly service managers to the cashier. I will keep my business with them and when it is time to buy a car that is where I will go. More