Luther Brookdale Toyota

Alex and Edvin where great to work with! !! Patient and personable made things easy for me! !! Patient and personable made things easy for me! More

Alex was great to work with. He was very friendly, helpful and stayed late to walk us through the car. As for the dealership itself, I have mixed reactions. I was a little disa He was very friendly, helpful and stayed late to walk us through the car. As for the dealership itself, I have mixed reactions. I was a little disappointed with the Finance person, who could be a little more courteous. It seemed as though she did not like being asked questions. I was also surprised, at how the dealership treated after making the payment. Typically, dealers hand you a folder with all documentation, explain you everything, give a swag or gift (optional) etc...basically they make you feel good, as you bought a car from them. Here, at Luther, the finance person stashed all the papers in an envelope and that was it....Not that I care for their swag or gift, just that I felt very odd the way they did it. More

Excellent reception and work. Asked some questions and got answers right away. Good coffee too. Asked some questions and got answers right away. Good coffee too. More

Very efficient and clean. Very organized. Even looked at the basic possibilities before moving into diagnostic. Above and beyond. Very organized. Even looked at the basic possibilities before moving into diagnostic. Above and beyond. More

The staff is always very friendly, the dealership is laid out nicely and always very clean. Pleasant. out nicely and always very clean. Pleasant. More

Duane Green gave excellent work as our service tech this past week, he was thorough and patient to answer all my spouse's questions and concerns. The maintenance performed was also top notch compared to ot past week, he was thorough and patient to answer all my spouse's questions and concerns. The maintenance performed was also top notch compared to other services centers we have visited. Also we really enjoyed working with Bill Quaday for BOTH Camry and Avalon purchases, a very helpful salesman with whom we gained trust. Also honorable mention to Abdi Ibrahim who help close the paperwork on our Avalon purchase. He actually drove the 30 miles round trip to our home to gather signatures for some paperwork that was needed a few days after purchase. That really helped us with our usually tight schedule! We have come to appreciate the very competent & professional staff we have met so far at Luther Brookdale Toyota as our repeat business shows. More

They were polite and took great care of us by replacing a defective wiper. Thanks. defective wiper. Thanks. More

This Toyota team is exceptional. They were competent, helpful, and thorough. It exceeded our expectations. They were competent, helpful, and thorough. It exceeded our expectations. More

Typical dealership, which if you have any experience with dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different s dealerships you know is not a good thing. First salesperson I worked with was below average. Had to talk to a manager about changing to a different salesperson. Second salesperson was better and communicated at an acceptable level. Ordering process was substandard and needs to be updated to an electronic online process that customers can access to understand where their vehicle is in the process. Had limited interaction with service department but seemed typical as well. Everyone I worked with could have been more knowledgeable about the features and options in the vehicle I purchased. All this being said, this dealership is still better than some of the other higher volume ones in the area that use deceptive tactics to increase the sales price of the vehicle you are purchasing. At least this dealership only upcharged $300 on the vehicle I bought instead of over a thousand like some of the others were going to. More

Always great service and communication, everyone is very professional and helpful. The facility is first class and always clean and kept up well. professional and helpful. The facility is first class and always clean and kept up well. More