Luther Brookdale Toyota

I just showed up at Luther Toyota Scion service today without an appointment. My driver's side window suddenly stopped working and came off its track seriously just 15 mins earlier. The service lady came without an appointment. My driver's side window suddenly stopped working and came off its track seriously just 15 mins earlier. The service lady came over to my car and agreed that a technician needed to look at it. I was so impressed that they fit me in without an appointment. They offered me a ride home in a courtesy van. When I returned to pick up the car I found out that they had to order the part from another dealership. Then they found out that the part was the wrong one! 30 mins later they had located the right part. And again drove to pick it up. Steve Miller told us that the 2 technicians actually stayed late to complete the job within the day! The returned the car all washed. The service was excellent and showed their commitment to the highest standards. Highly recommended. More

I had an early appointment this morning for a routine oil change. I was greeted by friendly attendants. At the check-in desk Jeremy was polite, alert and clear re: what I wanted and what was recommended. change. I was greeted by friendly attendants. At the check-in desk Jeremy was polite, alert and clear re: what I wanted and what was recommended. I was "treated" to morning coffee, the newspaper, tv news if I chose. The atmosphere was quiet, respectful and pleasant. Jeremy returned with one recommendation after the car had been assessed..............no pressure about what I decided. I agreed to the recommendation, the work was promptly completed and I was graciously thanked for being a customer. I left feeling safe in the vehicle and welcomed! No question that I highly recommend Luther-Brookdale Toyota!!!!!!! More

Called for appointment said on oil changes just come on in so I did and was out in about 30 minutes with a clean car and a couple things fixed from the recent snow. in so I did and was out in about 30 minutes with a clean car and a couple things fixed from the recent snow. More

I hate buying cars/trucks. Normally, I get preyed upon by the stereotypical "car salesperson." That was not the case at this location. I worked with Val Norton and the entire process was painless. Not on the stereotypical "car salesperson." That was not the case at this location. I worked with Val Norton and the entire process was painless. Not only was Val a pleasure to work with, she made me feel comfortable at each point of the transaction. I also had a remote start installed after the purchase. The service department does not mess around! They are a well oiled machine. Val and this location have a customer for life. More

Very fast, really like the free car wash. Was told that I will need new tires soon and was given a quote. Will come back. I will need new tires soon and was given a quote. Will come back. More

Had my 200,000 mile service check for my Camry. Everything was "green" when completed. Service was prompt and top notch. Duane made time to spend a few minutes with me, chatting about Florida vaca Everything was "green" when completed. Service was prompt and top notch. Duane made time to spend a few minutes with me, chatting about Florida vacations. Great customer service! Morning coffee (Starbucks) and a chocolate donut made for a great start to my day. Thank you! More

I had my vehicle engine light come on. The dealer got my vehicle in right away and withing a few hours had called me with the correct diagnosis. The OEM parts cost twice as much as aftermarket. The servic vehicle in right away and withing a few hours had called me with the correct diagnosis. The OEM parts cost twice as much as aftermarket. The service person could not send me the quote on the proposed work, but discussed it over the phone. I though the lack of ability to electronically send me the proposal for $2700+ was odd, since other auto repair shops sent me quotes the next day. The service person followed up with me the next night to find out if I wanted the dealer to fix it or not. More

My first visit to the new dealership. While the building is impressive, it's the smiling, competent and efficient service center staff that I impressed me. With the extended service department hours, this i is impressive, it's the smiling, competent and efficient service center staff that I impressed me. With the extended service department hours, this is where all my Toyota work will be done now (the little bit that is needed!) More

Everyone was very helpful and was in and out in less than a half an hour. Had time to have a cookie and a cup of coffee. I would give them a 6 out of 5. Thanks a half an hour. Had time to have a cookie and a cup of coffee. I would give them a 6 out of 5. Thanks More

Fast and friendly service, very affordable. Staff is up front honest and easy to work with.I feel that the staff at Luther Brookdale toyota care about you vehicle front honest and easy to work with.I feel that the staff at Luther Brookdale toyota care about you vehicle More