Luther Brookdale Toyota

Routine Oil Change Visit Brought my 2003 Solara in for a routine oil change and to see if my new tires were ready for a rotation yet. Although it was a little early, they sti Brought my 2003 Solara in for a routine oil change and to see if my new tires were ready for a rotation yet. Although it was a little early, they still rotated them for me, which is free of charge since I purchased my tires from them earlier this summer. In their routine check of my vehicle's lights, it was noticed that the light that illuminate my rear license plate was burned out. Thank you for catching that so I didn't get stopped by law enforcement for it not working. I was in around 12:45 and was out again in about 35 minutes. No complaints. More

Helpful, courteous service department I was in for timing belt replacement, and idler pulleys were found to have bad bearings. I okayed to replace them and sure enough the rattling noise I was in for timing belt replacement, and idler pulleys were found to have bad bearings. I okayed to replace them and sure enough the rattling noise I had been hearing for several months is now gone. My service advisor (Josh) was very helpful. More

knowledgeable, patient,helpful I came in for an oil change and found out about the "rattling" noise i had been concerned about. I decided to get the repair done while I was there. I came in for an oil change and found out about the "rattling" noise i had been concerned about. I decided to get the repair done while I was there. I was able to get a loaner car so I wouldn't be inconvenienced & got my errands done while waiting for the repair. Upon picking up my vehicle I was pleasantly surprised at the price. Very reasonable. Thank-You, Nathan! Jackie More

Spark Plugs replaced Car in at 7:00 am and completed 9:20; well within time and cost estimated. Great service handled by D Green. Quicker than expected. Car in at 7:00 am and completed 9:20; well within time and cost estimated. Great service handled by D Green. Quicker than expected. More

Not cheap, but worthy. I take my car to this service shop every year. I know I can cheaper service somewhere else, but for me it money well spent if I know that my car got I take my car to this service shop every year. I know I can cheaper service somewhere else, but for me it money well spent if I know that my car got the best possible care, I could hace free coffee and goodies, wifi, clean bathrooms...you name it. People are friendly and professional in every area. Well worth you money! More

Ok- just take time to understand service history They do a good job with servicing my car as far as I know. Just wish they'd take a little more time to understand the service history. I was told my They do a good job with servicing my car as far as I know. Just wish they'd take a little more time to understand the service history. I was told my car hasn't been serviced for the last few and that there's no service history. Well - I moved here in September and only having gone to other Toyota dealerships I know there's a record so explained that. "Oh, I guess I can look that up" was the response. Back to the "hasn't been serviced" piece - I said can you help me understand why you say that? He says "it just says 'customer declined' and I don't know why you did that" - well, again, let's take a minute to look at the whole picture. I HAVE gotten it serviced, I declined a filter change or 2, but asked for more clarification about what's actually happened. At the end of our conversation and the service, I was not actually negligent in keeping my car serviced and had only declined a couple filters, that didn't even need replacing after service inspection was completed today. Please take the time with your customers to understand the service history of their vehicle and ask questions if YOU don't see a clear picture - don't assume I haven't done things for my car because you haven't looked. I've owned a few cars in my day and I'm pretty sure I understand the importance of regular servicing. I just may not know EXACTLY what was done and when - that's what keeping records is for. Nothing makes a customer more uneasy and unsure if you're trying to trick me into doing things just for the money when these types of conversations take place. More

hepful. quick. good advice. The car in about 4 o'clock for an oil change annual cap and degreasing the engine. I was out in an hour. And they gave me plenty of good advice about The car in about 4 o'clock for an oil change annual cap and degreasing the engine. I was out in an hour. And they gave me plenty of good advice about several things. More

Routine service - Exactly what's expected Brought my vehicle in without an appointment for it's 20K service. As always, staff was prompt, considerate and professional. The waiting area is ve Brought my vehicle in without an appointment for it's 20K service. As always, staff was prompt, considerate and professional. The waiting area is very nice, I was in and out in less than 40 minutes. More

Sara :) The car selection was awesome. Sara knew what I was looking for and she pointed me in the right direction. I was sold by both they way she handled my The car selection was awesome. Sara knew what I was looking for and she pointed me in the right direction. I was sold by both they way she handled my situation and the brand of vehicle. I'd recommend her to anyone of my friends or family. She was knowledgeable about the cars and she was willing to listen to my wants and needs. 3 hours later-BAM! I have a awesome new car and drive away happy and satisfied with my decision to visit Toyota City. More

Super fast service! I was in and out for my 20,000 mile tune up in 30 minutes! Always great service there!!! Steve was friendly and nice! I like the lobby area. I was in and out for my 20,000 mile tune up in 30 minutes! Always great service there!!! Steve was friendly and nice! I like the lobby area. More