Luther Brookdale Toyota
Brooklyn Center, MN
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,049 reviews
Ok- just take time to understand service history They do a good job with servicing my car as far as I know. Just wish they'd take a little more time to understand the service history. I was told my They do a good job with servicing my car as far as I know. Just wish they'd take a little more time to understand the service history. I was told my car hasn't been serviced for the last few and that there's no service history. Well - I moved here in September and only having gone to other Toyota dealerships I know there's a record so explained that. "Oh, I guess I can look that up" was the response. Back to the "hasn't been serviced" piece - I said can you help me understand why you say that? He says "it just says 'customer declined' and I don't know why you did that" - well, again, let's take a minute to look at the whole picture. I HAVE gotten it serviced, I declined a filter change or 2, but asked for more clarification about what's actually happened. At the end of our conversation and the service, I was not actually negligent in keeping my car serviced and had only declined a couple filters, that didn't even need replacing after service inspection was completed today. Please take the time with your customers to understand the service history of their vehicle and ask questions if YOU don't see a clear picture - don't assume I haven't done things for my car because you haven't looked. I've owned a few cars in my day and I'm pretty sure I understand the importance of regular servicing. I just may not know EXACTLY what was done and when - that's what keeping records is for. Nothing makes a customer more uneasy and unsure if you're trying to trick me into doing things just for the money when these types of conversations take place. More
hepful. quick. good advice. The car in about 4 o'clock for an oil change annual cap and degreasing the engine. I was out in an hour. And they gave me plenty of good advice about The car in about 4 o'clock for an oil change annual cap and degreasing the engine. I was out in an hour. And they gave me plenty of good advice about several things. More
Not cheap, but worthy. I take my car to this service shop every year. I know I can cheaper service somewhere else, but for me it money well spent if I know that my car got I take my car to this service shop every year. I know I can cheaper service somewhere else, but for me it money well spent if I know that my car got the best possible care, I could hace free coffee and goodies, wifi, clean bathrooms...you name it. People are friendly and professional in every area. Well worth you money! More
Routine service - Exactly what's expected Brought my vehicle in without an appointment for it's 20K service. As always, staff was prompt, considerate and professional. The waiting area is ve Brought my vehicle in without an appointment for it's 20K service. As always, staff was prompt, considerate and professional. The waiting area is very nice, I was in and out in less than 40 minutes. More
Sara :) The car selection was awesome. Sara knew what I was looking for and she pointed me in the right direction. I was sold by both they way she handled my The car selection was awesome. Sara knew what I was looking for and she pointed me in the right direction. I was sold by both they way she handled my situation and the brand of vehicle. I'd recommend her to anyone of my friends or family. She was knowledgeable about the cars and she was willing to listen to my wants and needs. 3 hours later-BAM! I have a awesome new car and drive away happy and satisfied with my decision to visit Toyota City. More
Super fast service! I was in and out for my 20,000 mile tune up in 30 minutes! Always great service there!!! Steve was friendly and nice! I like the lobby area. I was in and out for my 20,000 mile tune up in 30 minutes! Always great service there!!! Steve was friendly and nice! I like the lobby area. More
A pleasant car buying experience. Sara Davis did an excellent job helping me lease a 2015 Toyota Rav 4, She was patient and helped expedite the process. I appreciated her ability to Sara Davis did an excellent job helping me lease a 2015 Toyota Rav 4, She was patient and helped expedite the process. I appreciated her ability to listen to what I wanted in a new vehicle. I would purchase another vehicle from her again. This the 2nd vehicle I have bought from this dealership. More
Service When I took my Toyota Tundra for a Toyota recommended service, I admired the Service team's reception, response and attention. Their call back was eff When I took my Toyota Tundra for a Toyota recommended service, I admired the Service team's reception, response and attention. Their call back was efficient and it took me less than 4 minutes to collect my truck after service. Tom Bens More
150,000 Mile Checkup Went in for my Highlander's 150,000 mile check. Duane Green found that my tires had developed age cracks. Got great discounts on new tires and servi Went in for my Highlander's 150,000 mile check. Duane Green found that my tires had developed age cracks. Got great discounts on new tires and service work. Have been going to Brookdale Toyota since 1988 and would not go elsewhere. Have always been treated fairly and courteously for almost 30 years. Bob Loretz, who sold us our first Toyota in "88, stopped by to say Hi while I was waiting. Great people, great service, great prices!! More
20,000 mile check-up I brought our 2013 Sienna van in to Luther Brookdale Toyota for its 20,000 mile check-up. Steve Miller explained the needed services (much less than I brought our 2013 Sienna van in to Luther Brookdale Toyota for its 20,000 mile check-up. Steve Miller explained the needed services (much less than I expected) and how long I would have to wait (45 minutes exactly.) I have known Steve since the time I first bought a Camry in 1984 (I feel like he and I have grown up together!) He exemplifies customer service and is one of the reasons I buy nothing but Toyotas. More