Luther Brookdale Toyota

I had a great experience working with Lynn Floyd I leased a new vehicle shortly before Christmas. Lynn spent a significant amount of time with me working the numbers and examining different vehicle a I leased a new vehicle shortly before Christmas. Lynn spent a significant amount of time with me working the numbers and examining different vehicle and lease options. Ultimately once we decided on a vehicle there was a little bit of a backup in finance so it took a couple of hours to get the lease paperwork completed. All in all I spent about 6 hours at the dealership and a significant amount of time talking and commiserating with Lynn. He's an honest and down to earth guy. I really feel like he wanted to help me find good value, but was professional enough not to give away the farm, either. Thirty days later, I have no regrets. I have done some additional pricing research after the fact, and it looks like I got the best value I could have found. More

Always there for me The low tire pressure indicator light came on in on my recently purchased 2012 Avalon, and turns out my spare tire was flat (cars are so smart these d The low tire pressure indicator light came on in on my recently purchased 2012 Avalon, and turns out my spare tire was flat (cars are so smart these days!) The team took care of the issue in about 20 minutes, without an appointment and didn't charge me anything! This is why I have been coming to Luther for over 10 years now. They are always there for me, with quality work and great attitudes. More

Finally! Thanks Ann and Josh, for making our experience a great one.. Can't believe we ever went anywhere else.. You treated our son who was buying his first c Thanks Ann and Josh, for making our experience a great one.. Can't believe we ever went anywhere else.. You treated our son who was buying his first car with respect. You were thoughtful and knowledgable in helping him make his first big purchase decision, We arrived frustrated after much wasted time at another dealership, you stayed professional never commenting on our complaints where the other dealership fell short, and instead showed us what the process could be. While our transaction continued beyond closing, neither you nor Josh ever made us feel rushed. We will definitely see you next time! More

Fantastic Service Abdi was phenomenal to work with from start to purchase of our Highlander. His professional, yet personalized, service was refreshing and deep vehicl Abdi was phenomenal to work with from start to purchase of our Highlander. His professional, yet personalized, service was refreshing and deep vehicle knowledge was extremely helpful during the process. I would highly recommend seeking out Abdi to assist a car, suv or truck search. More

100 K mile check up Our Service Advisor, Duane Green, is just awesome. He has worked with us more than 25 years. WE have grown old together! :-) He understands me and my Our Service Advisor, Duane Green, is just awesome. He has worked with us more than 25 years. WE have grown old together! :-) He understands me and my wife's needs for reliable, ethical and dependable mechanical service for our Toyota vehicles. He is a trusted Service Advisor which is one of the reasons we keep coming back to Brookdale Toyota. He never recommends service that we do not need and always thinks what is in the best interest for us and the vehicle we are driving. This is consistent with the Service Advisor and Service Manager, Steve at Brookdale Toyota, that we have experienced over the years. They are considered family!!! Lee and Kathy More

Great service department This location has been doing the routine maintenance on my 4Runner for a couple of years now. Always professional, accommodating, happy, and generall This location has been doing the routine maintenance on my 4Runner for a couple of years now. Always professional, accommodating, happy, and generally a very welcoming place. Will continue here for years to come! More

Poor service Do not visit this dealership if you desire any sort of customer service. They will provide none even when they damage your vehicle. The general manage Do not visit this dealership if you desire any sort of customer service. They will provide none even when they damage your vehicle. The general manager was not receptive. I paid for an oil change and damaged my vehicle in the process. After pointing this out, I still wasn't even offered an apology. Save yourself the headache and avoid this place at all costs. It will save you time and money. More

2 hour wait because no one told me to check in 1st visit to the dealership to get an oil change. I went directly to the waiting room and sat and sat and sat for hours. 1st visit to the dealership to get an oil change. I went directly to the waiting room and sat and sat and sat for hours. More

Smooth I went to get an oil change and the everything went smoothly. The waiting area had tables so I could get some work done while I waited. I went to get an oil change and the everything went smoothly. The waiting area had tables so I could get some work done while I waited. More