Luther Brookdale Toyota

Excellent Customer Service This was my first time buying a car so this experience was a big deal for me. We ran into some challenges but Lynn was always kind and upfront with m This was my first time buying a car so this experience was a big deal for me. We ran into some challenges but Lynn was always kind and upfront with me. He was genuine and I felt that he wanted me to have what I wanted and was diligent in making it happen for me. My overall experience was great and I still bug Lynne when I have questions about my 2016 Camry. He's awesome! More

Ann Scherer was great to work with. I was prepared for a pushy salesperson and she was not pushy at all. Very easy to work with and she helped me find what was was great to work with. I was prepared for a pushy salesperson and she was not pushy at all. Very easy to work with and she helped me find what was affordable for me. More

Very satisfied with my purchase Sooo... Let me first start out by saying that the beginning of 2016 just had to be the worse for me. Both of my 2 cars had broken down on me. So I was Sooo... Let me first start out by saying that the beginning of 2016 just had to be the worse for me. Both of my 2 cars had broken down on me. So I was looking online for cars. I originally wanted another car from the Honda dealer right next to the Toyota dealer. But unfortunately, when my husband and I got there, there was already a "sold" sign hanging on the rear view mirror. So we made our way next door. My husband wanted me to buy a Corolla, so we were looking around on the lot and Enrique came by and asked us if we needed help. He helped us and found the correct Corolla that we had found online. I test drove it, liked everything about it... only thing was, just was not feeling the space in the front. It was just too small and tight for me. When we got back to the dealer, Enrique did not pressure me into buying it. Instead, he asked me what I would like. So I said I would prefer a Camry over a Corolla. He said if we don't mind the price, he do remember them having a Camry for $300 more. We then went looking for it, but couldn't find it out on the lot. I did spot my Camry at first sight as we walked pass. That was the first one that caught my eyes and attention. I asked for all the prices on all of the white Camry's (yes, white is my fave color). He was nice enough to look them all up on the pieces of paper he was carrying. They were all a little over my price range. So we got back to the Camry I first laid eyes on. And it was within my range. We test drove it. Came back. Again, was not pressured into buying it. But I told him I would take. He was very nice, friendly, polite, and helpful the whole time he was helping us. He even helped us set up our bluetooth from our phones to my car. He also went through all the options and details of the interior of the car to us. In the end, I got the car I wanted, not the car I was pressured to buy, like how I experienced before at other places. This has got to be the best experience in all my car buyings. I would totally recommend to all my friends and families. More

I had a great experience working with Lynn Floyd I leased a new vehicle shortly before Christmas. Lynn spent a significant amount of time with me working the numbers and examining different vehicle a I leased a new vehicle shortly before Christmas. Lynn spent a significant amount of time with me working the numbers and examining different vehicle and lease options. Ultimately once we decided on a vehicle there was a little bit of a backup in finance so it took a couple of hours to get the lease paperwork completed. All in all I spent about 6 hours at the dealership and a significant amount of time talking and commiserating with Lynn. He's an honest and down to earth guy. I really feel like he wanted to help me find good value, but was professional enough not to give away the farm, either. Thirty days later, I have no regrets. I have done some additional pricing research after the fact, and it looks like I got the best value I could have found. More

Always there for me The low tire pressure indicator light came on in on my recently purchased 2012 Avalon, and turns out my spare tire was flat (cars are so smart these d The low tire pressure indicator light came on in on my recently purchased 2012 Avalon, and turns out my spare tire was flat (cars are so smart these days!) The team took care of the issue in about 20 minutes, without an appointment and didn't charge me anything! This is why I have been coming to Luther for over 10 years now. They are always there for me, with quality work and great attitudes. More

Finally! Thanks Ann and Josh, for making our experience a great one.. Can't believe we ever went anywhere else.. You treated our son who was buying his first c Thanks Ann and Josh, for making our experience a great one.. Can't believe we ever went anywhere else.. You treated our son who was buying his first car with respect. You were thoughtful and knowledgable in helping him make his first big purchase decision, We arrived frustrated after much wasted time at another dealership, you stayed professional never commenting on our complaints where the other dealership fell short, and instead showed us what the process could be. While our transaction continued beyond closing, neither you nor Josh ever made us feel rushed. We will definitely see you next time! More

Fantastic Service Abdi was phenomenal to work with from start to purchase of our Highlander. His professional, yet personalized, service was refreshing and deep vehicl Abdi was phenomenal to work with from start to purchase of our Highlander. His professional, yet personalized, service was refreshing and deep vehicle knowledge was extremely helpful during the process. I would highly recommend seeking out Abdi to assist a car, suv or truck search. More

100 K mile check up Our Service Advisor, Duane Green, is just awesome. He has worked with us more than 25 years. WE have grown old together! :-) He understands me and my Our Service Advisor, Duane Green, is just awesome. He has worked with us more than 25 years. WE have grown old together! :-) He understands me and my wife's needs for reliable, ethical and dependable mechanical service for our Toyota vehicles. He is a trusted Service Advisor which is one of the reasons we keep coming back to Brookdale Toyota. He never recommends service that we do not need and always thinks what is in the best interest for us and the vehicle we are driving. This is consistent with the Service Advisor and Service Manager, Steve at Brookdale Toyota, that we have experienced over the years. They are considered family!!! Lee and Kathy More