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Luther Brookdale Mitsubishi - Service Center

Brooklyn Center, MN

4.2
564 Reviews

564 Reviews of Luther Brookdale Mitsubishi - Service Center

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May 21, 2021

Outstanding Service went above and beyond to correct the problem, explained in great detail what needed to be fixed. Excellent Staff with Excellent Service and above all Excellent Communication. More

by ray.tuenge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
May 14, 2021

We were very, disappointed the remote keys stopped working and the cost to reprogram them. To me, this is something that should be converted as part of the standard warranty. More

by BRIAN_ERLIEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

Great, concierge service is wonderfully convenient!I Great, concierge service is wonderfully convenient! I save money by not leaving my desk. I may never see the Service Dept, in person, for another ye More

by amy47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
May 06, 2021

I’ve never been treated more poorly as a customer than with this service department. Extremely rude and unhelpful. Went a month with no updates on my car until I called and asked. I leased and then purch More

by NLT.CVT
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Gave me a rental when they didn't need to, performed service in less time than expected, even applied a coupon. No complaints here! Great service as well. More

by sean.kennetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Jennifer was very friendly and helpful. She's good at her job and really seems to enjoy it. Everyone is your service department is always great! More

by BANKE029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
May 01, 2021

As always, it was a pleasant and fast service. I am definitely happy that I purchased my car from Luther Brookdale Mitsubishi and have it serviced there. I have never had any problems and am confident More

by JOLENE_SCHILLING
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

Thank you your continued excellent service team. Friendly staff, thorough explanations of service needs and high quality work have always been delivered from your staff in an efficient and timely m More

by alajim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
April 28, 2021

Always a great experience with the Luther Mitsubishi team. And as a manufacturer's rep, I have a nice, quiet area to work while I wait. More

by brianfredrickson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2021

The install of the remote start system was done quickly. The service department had the car parked and cleaned perfectly. Thank you milessa for your great work. More

by CAR_HUNT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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