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Luther Brookdale Mitsubishi - Service Center

Brooklyn Center, MN

4.2
564 Reviews

564 Reviews of Luther Brookdale Mitsubishi - Service Center

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January 24, 2022

In and out within a reasonable amount of time. Knew what they were doing as well and explained what fixes were needed. More

by akaem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2022

I like that the dealership was comfortable and the staff were very kind. Great service. More

by JASMINEDESIRAE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
January 22, 2022

The service advisor was very helpful and was able to save me money by realizing that the work I scheduled was done just before I bought my car. More

by carrolltina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran
January 22, 2022

Great experience, they are professional and attentive to any issues with my Mitsubishi Endeavor. They are very respectful of my time and budget. More

by ralgopera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Hanson
January 22, 2022

Because a part has to be ordered, Jen didn’t want me to Because a part has to be ordered, Jen didn’t want me to be without a cat on the upcoming cold weekend, so she let me have a loaner car—for free! Also More

by RICKZILLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2022

I've been very happy with the appointment availability and length of service times when I've been in for regular maintenance. It's close to home. More

by cher625
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

It’s always a really good experience at Luther Brookdale Mitsubishi. Close to home, comfortable lobby and really amazing customer service. More

by Summer Taha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2022

Dealer advised me to get a straight pipe on my car until cadylic converter comes in. I was told at a welding shop that's a $10,000 fine for me. More

by Lrsloan1578
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Luther Brookdale Mitsubishi responded

Thank you for sharing your experience, and I'm sorry for the misunderstanding. As you know, there is a worldwide backorder on the catalytic converter. This is not exclusive to you, us or Mitsubishi. We are running at about 4 months right now. We are extremely empathetic, and obviously, we would much prefer that a) it didn't happen in the first place and b) that we could immediately solve your situation. What we suggested, if you didn't want to wait for an OEM part, was a universal catalytic converter from a muffler shop. Please feel free to call our service department for any clarification. We strive to provide world-class service, sometimes, the "world" doesn't cooperate. Thank you in advance for your understanding.

January 12, 2022

Went in for an oil change and other fluid maintenance. The service was fast and friendly. Nice waiting area with coffee and snacks. More

by troutmuchacho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben
January 03, 2022

Ben and the team provide excellent 1 on 1 service! I went in for recalls. They got them done in one day with a nice rental vehicle to drive while they serviced my Lancer. Also, I had two new fob keys made. More

by lanceaerickson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Hanson
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