Luther Brookdale Mitsubishi - Service Center

Sadly, the service I've received from Luther Mitsubishi has declined over the past few years, mostly since they moved to the new location. This occasion has been the worst. I dropped my car off the Frida has declined over the past few years, mostly since they moved to the new location. This occasion has been the worst. I dropped my car off the Friday evening before the Saturday appointment, and was informed I would get text messages when the service was performed, if they found anything wrong that needed additional work, and when I could pick-up my car. I received none of that. I waited until mid-morning on Monday(~10am) before I called the service department. The phone rang and rang; I stopped counting after 4 rollovers. When someone did answer, they placed me on hold for what felt like an eternity. The service person came back online and said my car was finished. He couldn't see that anything had been to the car, other than charging the battery overnight. I asked the cost, he said no charge. I asked can I come and get the car, he said sure and stated hours and how I could retrieve my car. Fifteen minutes later, I receive a text stating there is $100 fee for the diagnostics test. The reason I brought in my car: the battery drained to dead approximately every 5 to 10 days. I presumed there was a short or open in the electrical system. The service person I talked to said, "...drive the car more...so the battery stays charged...". ...really...? I brought the car in because it used to be able to sit for more than 3 weeks and the battery did not drain in that time frame; it's a new battery from March of this year. So much for the diagnostics testing. I miss the two seasoned mechanics who knew and loved my unique vehicle. They did exceptional work, and would go above and beyond when working my car. They explained what they did and why; showed me old and new parts when parts needed replacing; they would call to make sure everything they were doing was okay, and give me a rough estimate of time and cost. It was a pleasure working with them. After this last service appointment, I’m feeling reluctant to bring my vehicle back to Luther Service. I felt forgotten and my vehicle uncared for. The only reason I gave 2 Stars instead of 1 Star: At least I got my vehicle back and in the same condition when I left it. More

I' like the service fast and no waiting The way they treat customer, I feel comfortable And I like the way They explain To customer And very gentle I like that way, 100% I feel happy with that excelle treat customer, I feel comfortable And I like the way They explain To customer And very gentle I like that way, 100% I feel happy with that excellent they do the good job, I have no complaint at all More

Cortezz was the best to work with, great communication, very transparent with prices on my service. 10/10 very transparent with prices on my service. 10/10 More

Great customer service, knowledgeable staff and helpful with suggesting work to minimize unnecessary return trips. with suggesting work to minimize unnecessary return trips. More

They addressed all of my concerns, listened, and had great service. Waiting room was comfortable. great service. Waiting room was comfortable. More

Great dealership Mitsubishi is awesome They are always awesome!! Mitsubishi fir life!!! Will always come back!! awesome!! Mitsubishi fir life!!! Will always come back!! More

I take my car here because they do quality work and I can trust them. Ben in the service department was very helpful and kept me updated on progress. trust them. Ben in the service department was very helpful and kept me updated on progress. More

Really didn't help me with my car. If I had known that you needed to drive the car more than 6 blocks a day I would have NEVER bought it!! You battery should last!!! If I had known that you needed to drive the car more than 6 blocks a day I would have NEVER bought it!! You battery should last!!! More

The service department is nice and clean. The people who work there are very nice. I enjoy the waiting area and having access to free drinks and snacks. The people who work there are very nice. I enjoy the waiting area and having access to free drinks and snacks. More

Fast reliable and affordable highly recommended for any service needed. Techs and advisor are knowledgeable service needed. Techs and advisor are knowledgeable More