Luther Brookdale Mitsubishi - Service Center

90 minutes oil change. Had to go to Mazda service and they are not knowledgeable about Mitsubishi. Had to go to Mazda service and they are not knowledgeable about Mitsubishi. More

All of the sales and ervice people have always treated us fairly and very friendly and helpful. The general manager not so much, pretty rude and arrogant.... fairly and very friendly and helpful. The general manager not so much, pretty rude and arrogant.... More

The people were friendly but I was disappointed in the service. I was told a part was going to be ordered so I made an appointment to have the job done. They said the part would be there by Thursday, so I service. I was told a part was going to be ordered so I made an appointment to have the job done. They said the part would be there by Thursday, so I scheduled the appointment for Friday. When I got there I waited for 1 1/2 hours and they told me the part was not in. I feel that I should have been told not to come. I live about 25 minutes away so it was a waste of time and gas. When I rescheduled and came back I was happy with the service. More

Service was great, all of my questions were answered. I will continue to bring my automotive there for service. I will continue to bring my automotive there for service. More

Made an appointment to get a key fob programmed No key fob in stock. Useless trip. Thought they had everything ready for the key fob once it arrived. Didn't tell me the vehicle needed to be present once t fob in stock. Useless trip. Thought they had everything ready for the key fob once it arrived. Didn't tell me the vehicle needed to be present once the key fob came in. Another useless trip. Appointment times were very limited. This whole experience was painful. Looking to make the drive to White Bear Lake in the future. Bad communication and no follow-through here. More

My car needed immediate attention with scraping sound from the rear brakes. Mitsubishi could not take me and sent me to Mazda. It was determined by Brandon the mechanic that it was no longer safe to dri from the rear brakes. Mitsubishi could not take me and sent me to Mazda. It was determined by Brandon the mechanic that it was no longer safe to drive. I appreciated his accurate assessment. Eric Underwood is the most outstanding person with his calm patient demeanor, great customer service, follow up with updates. Chris the manager is kind and a wonderful person who has attention for detail. Nice touch on the after the service video that he sent. Impressive all around ! My next car is going to be a Mazda because of the service. Pat Rogosheske More

Service dept was excellent. Eric was very polite and detailed oriented. Very impressive and great video by the mechanic. Eric was very polite and detailed oriented. Very impressive and great video by the mechanic. More

I was serviced by this dealership as promised by my Sales person Reggie. He went out of the way to deliver my vehicle without me coming into the center. It was a smooth process and could not expect anything person Reggie. He went out of the way to deliver my vehicle without me coming into the center. It was a smooth process and could not expect anything better. Thank you Reggie More

Chris Larson provided excellent customer service. He helped determine what I needed done and executed all of it before the mechanics left for the day. He communicated with me during my stay, so I k He helped determine what I needed done and executed all of it before the mechanics left for the day. He communicated with me during my stay, so I knew what was going on, throughout the process. THANK YOU, Chris & the service team, for getting it all done before I left that day! More

excellent customer service thank you it was quick and efficient and they washed my car . efficient and they washed my car . More