Luther Brookdale Mitsubishi

Poor customer service I had my car returned after one day due to check engine light. The service dept said it could just be a sensor and said pick it up. I demanded it be l I had my car returned after one day due to check engine light. The service dept said it could just be a sensor and said pick it up. I demanded it be looked at because I pay extra warranty coverage. We were never offered a rental after the service team decided to look further into the car issue. We had to keep calling and emailing Abiola from sales to request a rental. He said his manager said no. It wasn't until 3 weeks later that we got a rental and an explanation as to what was going on with the car. Now 6 weeks later no car or phone call with a update. More

Knowledgeable and productive with care I was nervous to go alone. They helped me find the best option for me and i felt they were genuine in their information. I would definitely recommend! I was nervous to go alone. They helped me find the best option for me and i felt they were genuine in their information. I would definitely recommend!! More

Jen is great! I have had the pleasure of working with Jen a few times. She is always so sweet and pleasant when you arrive and when you leave. She makes sure to kee I have had the pleasure of working with Jen a few times. She is always so sweet and pleasant when you arrive and when you leave. She makes sure to keep you in the loop if the service is really necessary or just extra maintenance that is not yet needed. She also provides great customer service in the waiting space by making sure you know where you're going and where to find her if you need anything which always feels reassuring! More

Good Servse. you The best Mitsubishi dealer in Twin Cities.I had another Mitsubishi dealer in twin city but they no good.so I like this dealership. you The best Mitsubishi dealer in Twin Cities.I had another Mitsubishi dealer in twin city but they no good.so I like this dealership. More

Very comfortable, put me at ease. I enjoy working with Don. He is straight forward, no hassle person to work. I purchased another vehicle from him and that was a great experience as we I enjoy working with Don. He is straight forward, no hassle person to work. I purchased another vehicle from him and that was a great experience as well. More

Very helpful, not pushy The dealership had the one car I was looking for. Don had it ready when I arrived, and was able to show it to me without being too pushy. The process The dealership had the one car I was looking for. Don had it ready when I arrived, and was able to show it to me without being too pushy. The process was smooth, quick, and easy. More

Very friendly, nice facility Jen was very friendly and knowledgeable. It was my first time at the new facility and we had a short conversation about how much nicer and warmer it Jen was very friendly and knowledgeable. It was my first time at the new facility and we had a short conversation about how much nicer and warmer it was to drop the car off. She briefly showed me where things were that I may need during my wait and let me know when my car was ready. More

First Class! On time and complete! Friendly front end with the complete knowledge of their job and do a great job of keeping me advised of the shop progress! On time and complete! Friendly front end with the complete knowledge of their job and do a great job of keeping me advised of the shop progress! More

Great Customer Service. Jen was great. She was very friendly and helpful. The customer service was great. She was very professional and attended to my service needs. I will h Jen was great. She was very friendly and helpful. The customer service was great. She was very professional and attended to my service needs. I will highly recommend her. More

Oil change, always great. Jen was amazing and provided A plus service. Eric took time to explain the difference in my 4wd modes. On top of that the new location is beautiful! L Jen was amazing and provided A plus service. Eric took time to explain the difference in my 4wd modes. On top of that the new location is beautiful! Looking forward to a long relationship ahead! More