Luther Brookdale Mitsubishi

Not great customer service from the service department. The service advisor who helped us couldn’t care less about what we had going on. We ended having to walk over to the Mazda side to get any help in th The service advisor who helped us couldn’t care less about what we had going on. We ended having to walk over to the Mazda side to get any help in the end. Mitsubishi basically threw their hands in the air and said there was nothing else they could do. They also told us we needed to have an appointment to do a diagnostic check. How can you make an appointment for that? The whole reason I need a diagnostic check is because something is wrong with my car right now, I can’t wait weeks for an appointment for something like that. Ironically while they advised that it would take awhile to look at since we didn’t have an appointment but he kept trying to push us to get an oil change while we were there. I thought you were too busy but you have time for an oil change? They gave us some phone numbers to call but couldn’t tell us anything else. One thing they didn’t forget though was to hand us the bill for $99 to pay for the battery test that’s for sure. We didn’t even need that test because we had advised them that we had just put in a new battery the week before. We knew the battery was good. They handed that to us as soon as we walked in to talk to them, we had barely even walked in the building. Everyone at any Luther dealership we usually deal with is usually always so nice and we’ve been buying cars from Luther for 25 years but the experience we just has at Mitsubishi was something like we have never experienced before. More

Mike was awesome and so was the finance guy. Everything went smoothly! We love the truck! Everything went smoothly! We love the truck! More

My experience with the dealer ship was great. I had my issues taken care of quickly. I had my issues taken care of quickly. More

I really loved the customer service every one was really nice and helpful.i loves working with James. nice and helpful.i loves working with James. More

Very pleasant! Courteous and informative! Wahab is a valuable asset to your team, I would recommend him as a trustworthy salesmen to family and friends .. Courteous and informative! Wahab is a valuable asset to your team, I would recommend him as a trustworthy salesmen to family and friends .. More

Good service very friendly people. Good customer service, they also did well to explain things to me and my vehicle was delivered to me Good customer service, they also did well to explain things to me and my vehicle was delivered to me More

Excellent service provided by Russ Bialenko. Super good service provided to us though all the purchase. Super good service provided to us though all the purchase. More

James was such a good sell man he helped me find a car in my budget I would definitely recommend James to my family or friends who are looking for a car my budget I would definitely recommend James to my family or friends who are looking for a car More

Great service , the representative at services 4:45 mr. Richardson helped to get my headlight fix effectively and at a fair cost. Richardson helped to get my headlight fix effectively and at a fair cost. More

left my car overnight for a morning service and when I got there in the afternoon for pickup they hadn't even worked on it. got there in the afternoon for pickup they hadn't even worked on it. More