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Luther Brookdale Mazda
Brooklyn Center, MN
2,871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,871 Reviews of Luther Brookdale Mazda
Verified Customer
January 02, 2023
They listened to my needs and worked to make it happen. Great communication even when Mark got sick and Chad included him in the sale. Thank you! Great communication even when Mark got sick and Chad included him in the sale. Thank you! More
by CLEXY3
Employees Worked With
Chad Walczak, Sean Mahbubani, Mark Hagman
January 01, 2023
Had a very pleasant experience purchasing my Mazda. Staff was helpful, Wahab made an extra effort to make my purchase as convenient as possible. Staff was helpful, Wahab made an extra effort to make my purchase as convenient as possible. More
by bglindell
Employees Worked With
Wahab Baysudee
December 27, 2022
It’s a long story, short version-car was in for check engine light, low oil pressure.(had an oil change less then one month prior at the dealership) After waiting 5 hours, car was “fixed”. 10 miles from engine light, low oil pressure.(had an oil change less then one month prior at the dealership) After waiting 5 hours, car was “fixed”. 10 miles from dealership, check engine light came back on, so I drove back to dealership. Was told no rental cars available, had to call for ride home. I live 46 miles from dealership. Car was there for a week before they even looked at it. Service advisor told me it was good to go, but I had a notification on the app stating “engine malfunction” I asked how it can be fixed when I had just gotten that notification. He tried to tell me the app is delayed 24 hours! Really!! When I finally could come get my car, it was buried in 6 inches of snow! So no rental, no updates, no explanation of how the problem could happen in the first place..I could go on and on! Not happy with the service at all!! More
by LPETERSON08
Employees Worked With
Jared, Service Department
December 27, 2022
Scam artist at their finest. Sold us a car that was not ready to be sold. Talk to the mechanic and was told that they sold us the car while he was on vacation before he could get Sold us a car that was not ready to be sold. Talk to the mechanic and was told that they sold us the car while he was on vacation before he could get to fix it. The timing chain is bad and now they expect us to pay for it. Very sad and I will never buy a car from them again More
by selkt3037
Employees Worked With
Mike Davis
December 25, 2022
James Williams at Brookdale Mazda knows the Mazdas very well and went the extra mile in helping us buy our CX-9. We really appreciate the service we received. Buying a car is a big decision. It really help well and went the extra mile in helping us buy our CX-9. We really appreciate the service we received. Buying a car is a big decision. It really helped to work with James on the choice and the details. More
by wells4
Employees Worked With
James Williams
December 23, 2022
I knew this was going to be a hard fix, (I'd been struggling with it for quite awhile). When the first attempt didn't work (the check engine lite came back on) Dallas (the service person) took the struggling with it for quite awhile). When the first attempt didn't work (the check engine lite came back on) Dallas (the service person) took the car back and tried something different. The second fix worked. More
by jfitz392
Employees Worked With
Service Department, Dallas Adams
December 23, 2022
The experience of buying the care went well. But the service center is another story. Took my Mazda CX-5 for service for a loud noise coming from my passenger headlight. They told me "it was not But the service center is another story. Took my Mazda CX-5 for service for a loud noise coming from my passenger headlight. They told me "it was nothing and normal". Took it to inver Grove Mazda and they replaced it due to a faulty motor in the headlight. Definitely steer clear of this dealership service center. I was also told I was going to get a complimentary car wash and never received one. More
by Benisle2
Employees Worked With
Service Department, Dallas Adams
