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Luther Brookdale Mazda
Brooklyn Center, MN
2,844 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,844 reviews
January 05, 2023
Hi, The experience at Luther was amazing, Alex has been the most patient person I've ever seen. There was a situation when we found out that the back seat cover was torned and someone had fixed it tem been the most patient person I've ever seen. There was a situation when we found out that the back seat cover was torned and someone had fixed it temporarily, we immediately called Alex (within 5 days) and brought to his notice. Though it was temporarily fixed again, but Alex made it a point to attend till it was done and kept communicating. My advice to Luther Brookdale is, though a customer is buying a used car, having the seat cover torned or in bad shape makes it a awful experience. I understand that used car come with a defect but this defect had turned me off for a while However, the car is great and am enjoying the ride each day. I would say the customer service was awesome. Thank You! More
by Lalit
Verified Customer
January 03, 2023
the best experience i have had buying a car. Everyone was great to work with. Especially service manager - Dallas. Everyone was great to work with. Especially service manager - Dallas. More
by nelson.christineanne
January 02, 2023
Dallas is great to work with. Dallas is great to work with. Dallas is great. Dallas is great to work with. Dallas is great. More
by aprilhavlik
Employees Worked With
January 02, 2023
They listened to my needs and worked to make it happen. Great communication even when Mark got sick and Chad included him in the sale. Thank you! Great communication even when Mark got sick and Chad included him in the sale. Thank you! More
by CLEXY3
January 02, 2023
Everyone I worked with was kind and knowledgeable. I recommend this dealership to anyone looking for a car. I recommend this dealership to anyone looking for a car. More
by tasia.tigue
January 01, 2023
Had a very pleasant experience purchasing my Mazda. Staff was helpful, Wahab made an extra effort to make my purchase as convenient as possible. Staff was helpful, Wahab made an extra effort to make my purchase as convenient as possible. More
by bglindell
Employees Worked With
December 27, 2022
It’s a long story, short version-car was in for check engine light, low oil pressure.(had an oil change less then one month prior at the dealership) After waiting 5 hours, car was “fixed”. 10 miles from engine light, low oil pressure.(had an oil change less then one month prior at the dealership) After waiting 5 hours, car was “fixed”. 10 miles from dealership, check engine light came back on, so I drove back to dealership. Was told no rental cars available, had to call for ride home. I live 46 miles from dealership. Car was there for a week before they even looked at it. Service advisor told me it was good to go, but I had a notification on the app stating “engine malfunction” I asked how it can be fixed when I had just gotten that notification. He tried to tell me the app is delayed 24 hours! Really!! When I finally could come get my car, it was buried in 6 inches of snow! So no rental, no updates, no explanation of how the problem could happen in the first place..I could go on and on! Not happy with the service at all!! More
by LPETERSON08
December 27, 2022
Scam artist at their finest. Sold us a car that was not ready to be sold. Talk to the mechanic and was told that they sold us the car while he was on vacation before he could get Sold us a car that was not ready to be sold. Talk to the mechanic and was told that they sold us the car while he was on vacation before he could get to fix it. The timing chain is bad and now they expect us to pay for it. Very sad and I will never buy a car from them again More
by selkt3037
Employees Worked With
December 26, 2022
Excellent support and personal communication on status updates very much appreciated it’s customer first updates very much appreciated it’s customer first More
by rlen007
December 25, 2022
James Williams at Brookdale Mazda knows the Mazdas very well and went the extra mile in helping us buy our CX-9. We really appreciate the service we received. Buying a car is a big decision. It really help well and went the extra mile in helping us buy our CX-9. We really appreciate the service we received. Buying a car is a big decision. It really helped to work with James on the choice and the details. More
by wells4
Employees Worked With
