Luther Brookdale Mazda

My first 2 cars have been Fords but decided to go for a Mitsubishi, first because I enjoy the new eclipse and 2nd because Ford has had terrible customer service in the past. The customer service with Mits Mitsubishi, first because I enjoy the new eclipse and 2nd because Ford has had terrible customer service in the past. The customer service with Mitsubishi has been pretty good thus far, but the only thing that bothered me was when, I had a tech in my car so I could show him the issue I had with my driver side speaker. First reply that came out was rather negative and was him saying "Not sure if I can fix that because bass today causes issues with speakers and since that is a techno song, I am not sure, but I can check in with the boss" or whomever he was referring to. After hearing that I looked up my warranty which states that audio unit parts are covered for 3yr/36000k miles. I was a bit nervous waiting for a phone call about the car. But sure enough when I arrived to pick up the car it was all fixed and that made me very very happy. I guess all I can say is everything was A+ and if your techs could be a little more positive before they speak with customers, that would be great. More

The service was prompt and as expected. I reviewed the service requirements based on mileage when I brought my vehicle in and the representative only advised what needed to be done at this time and gave a service requirements based on mileage when I brought my vehicle in and the representative only advised what needed to be done at this time and gave a heads up on what is due for the more extensive service at 30,000 miles. I was especially pleased by the shuttle service to and from my office by one of the staff. He apparently is a a retired driver and was very personable. More

Since I've purchased my car I have had amazing customer service from all employees I've dealt with. I recently just had my oil changed and was pleasantly surprised that they washed my car as an added bonu service from all employees I've dealt with. I recently just had my oil changed and was pleasantly surprised that they washed my car as an added bonus. The price was amazing and the regular price for an oil change in the future is less expensive than what I am used to paying. I would recommend Luther to anyone purchasing a vehicle. Thank you for superb customer service. More

Eric went well out of his way to make sure I could get the color Mazda5 I wanted -- very impressive. My only issue with the dealership is the degree of add on sales (interior protection, extended warrant the color Mazda5 I wanted -- very impressive. My only issue with the dealership is the degree of add on sales (interior protection, extended warranty and so on) that was expended. But overall the experience and my satisfaction with finding the vehicle my wife and I wanted was a 9.5. David Brooklyn Park MN More

We had a very good overall experience. We only planned to test drive a couple vehicles that day & ended up buying. Eric was very knowledgeable of the vehicles and and knew how to match our needs to the r to test drive a couple vehicles that day & ended up buying. Eric was very knowledgeable of the vehicles and and knew how to match our needs to the right car at the right price. I do wish thing could move a little faster once you decide to buy. I ended up spending 3 plus hours at the dealership. More

I like the 'personal' attention we get from Tim Salber... He makes us feel like he gives us 'special' treatment each time we come in... I always know that Tim will accommodate us as soon as possible and that He makes us feel like he gives us 'special' treatment each time we come in... I always know that Tim will accommodate us as soon as possible and that he will give us a detailed explanation as to what is wrong and alternatives to fix the problem... More

The staff is very accomodating and willing to answer any questions. I appreciate how quickly they were able to get my vehicle in for service and how quickly they got it back to me. I would and have recomm questions. I appreciate how quickly they were able to get my vehicle in for service and how quickly they got it back to me. I would and have recommended this dealership to friends and co-workers. Thank You. More

I bring my Mitsubishi Endeavor to this dealership for all service and maintenance and have always received good service. They complete the work I request and are not pushy trying to recommend additional ser service and maintenance and have always received good service. They complete the work I request and are not pushy trying to recommend additional services that they see could also be done. Love it that they always wash my truck before giving it back! More

Eric did a wonderful job of providing a lot of effort and concern in making sure that my wife and I were happy with our Trailblazer purchase. He also made sure that our young daughter had some entertainment concern in making sure that my wife and I were happy with our Trailblazer purchase. He also made sure that our young daughter had some entertainment with providing her with some crayons and a coloring book. Definitely shows the customer comes first! More

The oil change and the summer check up was completed exceptionally quick, efficient and inexpensively. The negative battery terminal was covered with a white powdery substance. So I opted to insta exceptionally quick, efficient and inexpensively. The negative battery terminal was covered with a white powdery substance. So I opted to install a new battery which I completed today. Thank you. More