Luther Brookdale Mazda

I had tires installed on 1/16/13. On my way home from the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they h the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they had more in stock so put the spare on and bring it in and they would repalce it. Due to how it was installed, the tire would not come off and I had to take it (and pay for) to National Tire to get it off. When I returned to Luther, the tires were not in stock so they had to be ordered. I now had to make a third trip to the dealership. They did nothing for their install error, nor my time and inconience. Will not recommend nor will I return. More

We purchased a Mazda Miata from Eric Palmer. Eric was very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower t very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower than any other comparable vehicle in Minneapolis. Dan Nelson finished the paperwork with the same pleasant, friendly manor. Dan was also very quick respond to questions I had after the sale. Both gentlemen were excellent to deal with. Quite frankly, we were surprised to find a Minneapolis car dealership that was so pleasant to buy a car from. More

Everyone in the service department is great to work with and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. More

Buying a car for our college graduate was a very emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his service and demeanor. This has been the best auto shopping experience that we can remember and we look forward to our next chance to do business with Mike Davis and the Luther family. More

I love my new Mazda CX5. Working with Sam Mortenson was a great experience. This is the 2nd car we've purchased with Sam. He is knowledgeable and trustworthy. great experience. This is the 2nd car we've purchased with Sam. He is knowledgeable and trustworthy. More

I have always had great service that was completed in a timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this deale timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this dealership is close to my home. More

I rarely ever write reviews but after waiting a few days and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 Mitsubishi Gallant stopped working; initially I thought it was the bulb so I changed it. The rare left light worked for a few days and again stopped suddenly, and then the front light went out. I brought my car to Luther Brookdale Mazda Mitsubishi. I paid for a rental/loaner because the car had to stay. After several hours I was told the problems were discovered and the issues were repaired, and I should pick up my car. I arrived at the Service Center, paid for the service and went to my car, started the car, drum rolls please!!!! The lights did not work; it did not even come on. So how does one get a call from a dealership/Service Center telling you your car is ready only to find that it was never repaired? Especially something as visible as a light, anyone could have seen that it never came on; BUT they handed me the keys anyway. I was informed that the wrong lights was worked on or was reported as broken. I waited while a technician came out with tools and started to work on the lights, discovered that it had the same broken lamp and needed replacement. Even though the lights was fixed and I was late for class, I soon discovered that the replacement bulb has a different color, and now one of the tail blinker is white and the other is yellow. This car has only 29000 miles! I brought my car to the dealership specifically to avoid this problem; I wanted the exact part, same as the manufacturer so that all is in place. I sent the service tech, Rick G. an email message and I also left him a detail phone message but he did not respond to either one of them. I have experienced similar incident at Luther Brookdale Mazda Mitsubishi, when my car made a certain noise, brought it in and was told it was fixed only to discover the problem was even worse than when I had brought it in. I returned the car and discovered it was never driven, so the technician never heard the noise. This time they drove it and confirmed that there was a problem, and replaced both front rotors. I usually do not make a big deal, but Rick never returned my call, and I find it shocking and disturbing that a Service Center which has posters on the wall claiming they are "Award Winning Service" will not notice a light was not working; or drove the car to hear the noise. I left Rick my message about 4 days ago and sent him an email, enough time to respond. Now I drive around with different colored lights. In the interest of fairness, a guy named Paul and another named Tim were very friendly and concern but because I was assigned to Rick, I decided to complain to him. Thanks for Reading. Patrick More

Chad walczak was above and beyond and then some. I shopped around and decided to purchase my mazda cx5 there because of how professional and caring chad was not only did he make sure I got the car I w shopped around and decided to purchase my mazda cx5 there because of how professional and caring chad was not only did he make sure I got the car I wanted at a resonable price he helped me set up everything in it and was available to me 24 7 which was overly kind and nice. If you want a great car, great Price and great service chad is your guy! More

Bought my first new car in 20 years from Brookdale Mazda two years ago. (2010 Mazda 3). Had a great experience with Chad Walczak. Needed another vehicle, so I called Chad and arranged to buy a new 2012 two years ago. (2010 Mazda 3). Had a great experience with Chad Walczak. Needed another vehicle, so I called Chad and arranged to buy a new 2012 CX-9. Another great experience and I now have two "new" Mazdas. Dealership, salesman and service department have all been top notch. More

Tim from service worked with the technician (John) and Mazda engineers from the national office to solve a perplexing problem with a check engine light. The car was running too lean. After much troublesh Mazda engineers from the national office to solve a perplexing problem with a check engine light. The car was running too lean. After much troubleshooting and tweaking they got the air/fuel mixture tuning correct. The car runs better. This was definitely a difficult nut to crack and I really appreciated their persistence. More