Luther Brookdale Mazda

I loved working with Jeff, he was upbeat and energetic. Jeff went out of his way to get me the car I wanted. Even Bob came through to help me get a great trade in value for my car. Thanks guys! Jeff went out of his way to get me the car I wanted. Even Bob came through to help me get a great trade in value for my car. Thanks guys! More

Making a service appointment is easy. Everyone is always very friendly and professional. When I leave, feel the job was done well, and I feel like they care. very friendly and professional. When I leave, feel the job was done well, and I feel like they care. More

I live about 2 hours from this dealership. I wanted a certain type of car, and found their online ad on CarGurus.com. It looked like a great deal. I communicated via email and phone with the dealership. certain type of car, and found their online ad on CarGurus.com. It looked like a great deal. I communicated via email and phone with the dealership. They were quick to respond to my queries and answer questions. Since it looked like a good deal, I made the 2-hour trip to the dealership. The car was in great shape--beautiful, and I really liked how it handled. However, I was extremely disappointed to learn that I had been misled. Their online ad touted the many features of the car, including keyless entry and cruise control. The car did not have these items. Eric tried to alleviate some of the difficulty, and lowered the price somewhat, but not enough to cover what it would cost for me to have the additional features installed myself. The staff were friendly & not pushy (Eric did a great job). I can hope that the online ad was a mistake. Because of the long trip to the dealership, I did purchase the car. I am very pleased with the car overall, but it rankled me quite badly that I was misled. Hopefully they will do a thorough review of their online ads to make sure they're all truthful. More

I had tires installed on 1/16/13. On my way home from the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they h the dealership, one went flat and would not keep any air in it. I called and they said that it must have been installed in correctly and that they had more in stock so put the spare on and bring it in and they would repalce it. Due to how it was installed, the tire would not come off and I had to take it (and pay for) to National Tire to get it off. When I returned to Luther, the tires were not in stock so they had to be ordered. I now had to make a third trip to the dealership. They did nothing for their install error, nor my time and inconience. Will not recommend nor will I return. More

We purchased a Mazda Miata from Eric Palmer. Eric was very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower t very attentive, knew his product well and did not use any high pressure or typical tactics to sell us a car. The price Eric presented us was lower than any other comparable vehicle in Minneapolis. Dan Nelson finished the paperwork with the same pleasant, friendly manor. Dan was also very quick respond to questions I had after the sale. Both gentlemen were excellent to deal with. Quite frankly, we were surprised to find a Minneapolis car dealership that was so pleasant to buy a car from. More

Everyone in the service department is great to work with and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. and I feel very confortable with everything they help me with. They are all easy to deal with and more then fair always. More

Buying a car for our college graduate was a very emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his emotional experience for my wife and me. Mike Davis, of Luther Brookdale Mazda, was incredibly attentive, professional, informative and caring in his service and demeanor. This has been the best auto shopping experience that we can remember and we look forward to our next chance to do business with Mike Davis and the Luther family. More

I love my new Mazda CX5. Working with Sam Mortenson was a great experience. This is the 2nd car we've purchased with Sam. He is knowledgeable and trustworthy. great experience. This is the 2nd car we've purchased with Sam. He is knowledgeable and trustworthy. More

I have always had great service that was completed in a timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this deale timely manner. All of the service people I have had the pleasure of talking to are very friendly and knowledgeable. I am fortunate that this dealership is close to my home. More

I rarely ever write reviews but after waiting a few days and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 and receiving no responds from Luther Brookdale Mazda Mitsubishi regarding my complaints, I am forced to write one. The left rare light on my 2007 Mitsubishi Gallant stopped working; initially I thought it was the bulb so I changed it. The rare left light worked for a few days and again stopped suddenly, and then the front light went out. I brought my car to Luther Brookdale Mazda Mitsubishi. I paid for a rental/loaner because the car had to stay. After several hours I was told the problems were discovered and the issues were repaired, and I should pick up my car. I arrived at the Service Center, paid for the service and went to my car, started the car, drum rolls please!!!! The lights did not work; it did not even come on. So how does one get a call from a dealership/Service Center telling you your car is ready only to find that it was never repaired? Especially something as visible as a light, anyone could have seen that it never came on; BUT they handed me the keys anyway. I was informed that the wrong lights was worked on or was reported as broken. I waited while a technician came out with tools and started to work on the lights, discovered that it had the same broken lamp and needed replacement. Even though the lights was fixed and I was late for class, I soon discovered that the replacement bulb has a different color, and now one of the tail blinker is white and the other is yellow. This car has only 29000 miles! I brought my car to the dealership specifically to avoid this problem; I wanted the exact part, same as the manufacturer so that all is in place. I sent the service tech, Rick G. an email message and I also left him a detail phone message but he did not respond to either one of them. I have experienced similar incident at Luther Brookdale Mazda Mitsubishi, when my car made a certain noise, brought it in and was told it was fixed only to discover the problem was even worse than when I had brought it in. I returned the car and discovered it was never driven, so the technician never heard the noise. This time they drove it and confirmed that there was a problem, and replaced both front rotors. I usually do not make a big deal, but Rick never returned my call, and I find it shocking and disturbing that a Service Center which has posters on the wall claiming they are "Award Winning Service" will not notice a light was not working; or drove the car to hear the noise. I left Rick my message about 4 days ago and sent him an email, enough time to respond. Now I drive around with different colored lights. In the interest of fairness, a guy named Paul and another named Tim were very friendly and concern but because I was assigned to Rick, I decided to complain to him. Thanks for Reading. Patrick More