Luther Brookdale Mazda

I have been working with Chad Walczak for almost 10 years. I would not go anywhere to buy a car except him. I feel like I have a friend/relative in car business because he treats me with respect and al years. I would not go anywhere to buy a car except him. I feel like I have a friend/relative in car business because he treats me with respect and always tries hard to get repeat business. Highly recommended: He is not puchy: rather he provides all option to make a good purchase decision. More

I am a returning customer and, once more, Eric Palmer and Dan (lease/finance) made the experience an excellent one. Both have great listening skills (something rare in the car sales business). My requirement Dan (lease/finance) made the experience an excellent one. Both have great listening skills (something rare in the car sales business). My requirements were heard without pushy sales tactics so common in this industry. Again, both demonstrated genuine effort meeting my needs and the price was right within what I was looking for. I would strongly recommend this dealer. Keep up the great work! More

I am an expatriate freshly arrived in the US. I have been looking for finance for a car everywhere asking for advice from the HR/Mobility department of my company and other relocation agency.I went to this d looking for finance for a car everywhere asking for advice from the HR/Mobility department of my company and other relocation agency.I went to this dealership to check out a car I had seen on internet. I met Chad. I explained my situation. And he did everything he could 1) to explain to me the process of buying a car in the US; 2)to find me financing. He gave me tips that enabled me to find very competitive rates despite my lack of credit history. Brilliant! Chad was very friendly and patient with me, answered all my questions and provided me with all information needed. I finally bought the car and I enjoy it a lot! With the latest snowfalls, 10 days after my purchase, a plastic part under the car became loose, collected snow, and broke. I brought the car back to Chad, explained the situation. In no time he booked my car in with their mechanics, organised a loan car for me and arranged everything. Two days later I was in my car again, all fixed at no expense. Overall, a very good experience. Chad earned my trust and I would recommend him with closed eyes! More

My husband and I just bought a Mazda3 6 speed from Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy with the experience. We did most of our shopping onl Brookdale Mazda Mitsubishi. Back 4ish years ago we bought a Mazda5 from them and we were happy with the experience. We did most of our shopping online so we knew what we wanted and about what it should cost before the first email with Eric Palmer, he got back to us fast every time and by the time we went in for a test drive we knew the deal we were going to get. Their financial dept got us set up with a loan and we are loving the new car. More

I recently started shopping for a new vehicle and having never done this on my own before was a bit nervous, having been put in contact with Chad Walczak at Luther Mazda I felt much better. When I went into never done this on my own before was a bit nervous, having been put in contact with Chad Walczak at Luther Mazda I felt much better. When I went into the dealership he was extremely helpful answering all of my questions with a smile and letting bring someone back to test drive with me the second time. The process was extremely easy and he even offered to pick me up at work which is close when it came time to pick up my new vehicle. I couldn't be more happy with my service at this dealership or with Chad I would absolutly recommend him to anyone who wants great service. More

The people at Luther Brookdale Mazda remember their customers and treat as friends. They are never too busy to answer any questions you may have and they take the time to listen to your concerns. customers and treat as friends. They are never too busy to answer any questions you may have and they take the time to listen to your concerns. More

I had an excellent purchasing experience with the good folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. Th folks at Brookdale Mazda the week of 3/25/2013, including Chad Walczak in new car sales, Dan Nelson in finance, and General Manager Gary Peterson. These three gentlemen were friendly, informative, efficient and made the entire experience a painless, low key affair. This wasn't the first time I've purchased from Brookdale Mazda and it won't be my last due solely to these three guys. Chad was able to get me into a vehicle I didn't think I could afford (2014 Mazda 6 Touring) all the while maintaining my original budget with some creative alternatives based on an old used car trade-in I had. Chad's knowledge of the product and love of working with people (and cars) showed, and there were no high pressure tactics involved (how refreshing)! Gary's small town roots and friendly manner and sense of humor made me feel right at home and we shared a few laughs together. Dan in finance was a "good guy next door" kind of neighborly guy who made the whole contractual paperwork process short and painless (under an hour) with no high pressure "close the sale" tactics or add-on recommendations whatsoever (although he detailed various options for me at my request)! He even double checked the final numbers for me without me asking him to. It was like these guys threw away the traditional "how to run a dealership" book and actually decided to cater to the needs of their customers, what a refreshing concept. They genuinely worked great together as a team (one could tell they'd been together for a while) and worked hard to earn and keep my business. All were car enthusiasts too, which was important to me. This dealership was a bit out of the way for me but it was worth driving the extra 15 miles or so just to deal with what felt like a small town community dealership in the middle of a large city. Post sale add-ons are good too, what with the free oil changes and gas and car wash discounts. Kudos to these three guys for a job truly well done in an industry rife with a reputation for high pressure sales tactics. This experience was as "low pressure" and fun as the car buying experience should and can be these days. Last, their service department has a ton of experience and is one of the best Mazda service departments in the upper midwest based on my own experiences and from what I've heard elsewhere. More

Everyone I met was very friendly and sincere. Great service from all! I love my new Mazda CX-7. It's the perfect vehicle for me. Thank you! service from all! I love my new Mazda CX-7. It's the perfect vehicle for me. Thank you! More

I had a great experience at Luther Brookdale Mazda Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead Mitsubishi, in my quest to replace my 2011 Mazda3 with a 2013 Mazda's CX-5. I had researched both the value of my trade-in and that of the CX-5 ahead of visiting any dealership. My first instinct was to go back to the dealership where I purchased my Mazda3 less than 2 years ago. I had been a faithful customer, servicing my car every 5,000 miles in their service department, but when they gave such a low-ball offer on my trade, I decided it was time to look elsewhere. Bye bye Morrie's. Hello Luther. I had never been to Luther Brookdale Mazda Mitsubishi as it isn’t on my beaten path, however they made it well worth my while by exceeding my expectations. Not only did they give me a great price on my trade, they were also good to work with in my quest to purchase a new CX-5. Eric Palmer had responded to my e-mail inquiry by contrasting the 2013 vs. 2014 models he had on the lot. I selected the one that best fit my needs and he had the car warmed up and ready to test drive when I arrived on that cold Saturday morning. He was great to work with. No high-pressure sales, just extremely informative about his product which helped me finalize my purchase decision. I value the experience I had at Luther Brookdale Mazda Mitsubishi and would highly recommend them. They are a no frills dealership, but more importantly they earned my trust. Don’t let anyone offer you less than your trade is worth. Luther plays fair! More

Chad went above and beyond to get me into a vehicle when my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying proces my options looked slim to none. I've purchased many cars from a dealership before, but never have I gained so much knowledge of the car buying process. I will recommend Chad to all of my friends and I will be coming back to purchase my vehicles from him from here on out. He was amazing, and didn't act like most salesmen. More