Luther Brookdale Mazda

I have been paralyzed by indecision as to whether or not invest in a new vehicle. I live on a very modest budget and the decision was a big one for me. I came to the dealership more than a little strung out invest in a new vehicle. I live on a very modest budget and the decision was a big one for me. I came to the dealership more than a little strung out from the stress and immediately the peaceful, pleasant vibe of the place settled me. I had made both phone calls and internet inquiries and had two salespeople ready for me. They were gracious to each other and Sam handled my transaction. He was kind, personable and knowledgeable. He got me into a new car at a price I could afford and gave me a decent trade in value. Kellie handled my financing and it was painless. I love my new Mazda 3. Thanks guys! More

Not having purchased a truly "new" new vehicle in nearly 20 years, I came to Brookdale Mazda/Mitsubishi by default, since they were the Mazda dealer closest to me. The purchase experience was unex in nearly 20 years, I came to Brookdale Mazda/Mitsubishi by default, since they were the Mazda dealer closest to me. The purchase experience was unexpectedly pleasant — no strings on the test drive — and I was suitably impressed by the fit and finish of the Mazda I drove. Salesman Duane Thompson was pleasant to work with from test drive to trade-in evaluation to purchase negotiation, and I got none of those "high-pressure" vibes that are easy to get when making what is for me a sizable purchase. I was looking for the absolute base model, not because it was least expensive, but because it was the only trim level that offered a manual transmission (I hate automatics). Knowing from the beginning that I was looking only at the least expensive model line, I could not help but notice that Brookdale's selection of the absolute base model was limited, but that was no surprise. Selection of intermediate and upscale models was very broad, and if I'd been interested in an automatic transmission, I'd have had many choices. With less than 200 miles on the car since I took delivery, I've had no opportunity to use Brookdale's service department, so I can't rate "quality of work," but my overall impression of the dealership and its personnel is certainly positive at this point. I've ordered a couple of accessory items that will need to be installed, and once those parts arrive and that work is completed, I'll have a better impression of Brookdale's service performance. I've already recommended the dealer and Mr. Thompson to my son, who'll be shopping for a new(er) vehicle at some point in 2014. More

This dealership is the best around. From sales to service, they have excellent customer service skills and it shows. I love them so much, I have just purchased my 4th vehicle from them! They have gre service, they have excellent customer service skills and it shows. I love them so much, I have just purchased my 4th vehicle from them! They have great freindly staff and they know how to make the customers happy. The finance department and service department are also top notch. This is the only place I go when I want to purchase a vehicle. I know I am going to be treated right every time. More

The salemen were very friendly and active.I'm sastified with the purchased.Will recommend this dealer with family and friends. One thing need to consider:When we're test drive the vehicle,we've s sastified with the purchased.Will recommend this dealer with family and friends. One thing need to consider:When we're test drive the vehicle,we've seen a pair of new carpet inside,but when we're take the vehicle home,we didn't see them anymore!We're bought 2012 Mazda MAZDA 6.Time to wait for finance take long(3 and 1/2 hours). More

We came in late on a Friday afternoon after finding the minivan we wanted on their website. Jeff greeted us and was extremely helpful, polite and friendly. There was no pressure to buy and he was able to minivan we wanted on their website. Jeff greeted us and was extremely helpful, polite and friendly. There was no pressure to buy and he was able to answer our questions. He was very efficient in helping us complete the sale and now we're off on a road trip in our new/used van. Thanks! A great experience. More

I preshopped online and then contacted the Internet Sales Associate, Sam. We exchanged a couple emails about what I was looking for and when I could come in. When I did go in, I was treated as if he had kn Associate, Sam. We exchanged a couple emails about what I was looking for and when I could come in. When I did go in, I was treated as if he had known me a while. Kelli, the Finance Manager was wonderful with a great sense of humor. I have never been a big fan of car shopping as my past vehicle demonstrated (250,000 miles) but this was a relatively painless (although expensive!) experience. I am very pleased with the vehicle as well! More

Randy and i got off to rough start because i can be a little difficult. I had done my research and new what i wanted but wasn't sure if i would like the car so i wanted a test drive and nothing else. R little difficult. I had done my research and new what i wanted but wasn't sure if i would like the car so i wanted a test drive and nothing else. Randy was very accomodating and the rest of the process was so easy that it almost felt like stealing. Everything was stress free except for me looking at my budget and making the call to order the car in blue. I was pleasantly suprised and this makes 4 cars purchased in my life with this one being the best experience. More

My husband & I came into the Mazda dealership inquiring about the Mazda 5 on a busy Saturday afternoon. Duane Thompson was asked to assist us. Even with all of our questions and the how busy the inquiring about the Mazda 5 on a busy Saturday afternoon. Duane Thompson was asked to assist us. Even with all of our questions and the how busy the dealership was, he took his time with us, and told us the features of the 2014 Mazda 5. Well Ron came back on Tuesday 7/30 to talk with Duane and see if we could setup a time to purchase the Mazda. Even though it was to be Duane's day off on Wed 7/31, he did agree to come in. On Wed we took it for a ride with Duane, and he showed us the special features that we probably would not know for ourselfs for quite some time. I really appreciate this....the last time we bought a new SUV was 10 years ago. And that left a bad feeling with me with the dealership. They were so attentive to you until the papers were signed and then couldn't wait for you to leave so they could get to the next customer When you are purchasing a car, you have got to know in advance that it takes awhile for everything to work in sync. We were prepared for this. But you know it was a nice midmorning and early afternoon we spent at Luthers!! Never thought I would say this or even share my experience with buying a car, but Duane I felt went a step above for us and we just wanted to let you know. WE LOVE OUR NEW MAZDA 5 :) More

Hey guys and gals.. just picked up a brand spaking new 2014 Mazda 6 GT! I've bought new Mazdas for the past 10+ years so getting a new one now was a no-brainer. This is truly a head turner car and I hav 2014 Mazda 6 GT! I've bought new Mazdas for the past 10+ years so getting a new one now was a no-brainer. This is truly a head turner car and I haven't seen any on the road yet. You want something new and unique, this is the car. I would only recomment stopping in to Brookdale Mazda.. talk to my guy Chad "The Man" Walczak. WIth his expertise and Brookdales' ever growing inventory, he'll get you right into one of the bad boys with all the fixins you could every want and a great price! See you on the road! More

This is the third new vehicle that we have bought thru Chad. He is by far the super star of your sales team. He is always super friendly, looks for the best deals, and has always given us what we have a Chad. He is by far the super star of your sales team. He is always super friendly, looks for the best deals, and has always given us what we have asked for and a better deal than we expected. We wouldn't think of going thru anyone else. More