Luther Brookdale Mazda

Poor service after the purchase was final I purchased a used car from Salesperson Randy Smith. Lots of promises were made during the purchase. Within the first 30 days, I had issues with the c I purchased a used car from Salesperson Randy Smith. Lots of promises were made during the purchase. Within the first 30 days, I had issues with the car and had to take it back for service twice. The belt tensioner and basic spark plugs. Once my 30-day warranty expired, they wanted nothing to do with me. After taking my vehicle to another party to fix, a professional mechanic, we discovered the car had been in a accident. This was NEVER disclosed to me throughout the buying process or during the warranty period. My 30-day warranty had expired. I called several time and never received a return call. I had to keep calling for someone to help me. Every time I was able to connect with Randy Smith, he would tell me that he would call me back after he talked with someone, different people each time. Never happened. My experience matches the old adage of never trust a used car sales man. More

Great Dealership! Contacted Sam by email to discuss the purchase of an Outlander Sport. We were able to sort out details on the specific car and price by email. When Contacted Sam by email to discuss the purchase of an Outlander Sport. We were able to sort out details on the specific car and price by email. When we arrived at the dealership, everything went as promised. We got a great deal, are happy with our car and the ability to discuss things by email streamlined the process and saved us time and money. Lots of dealerships aren't willing to do this. We really appreciate how easy they were to work with and the service we received! We will definitely shop with them again! More

No xx From them moment I called the dealership the process was efficient. I was talking with Chad. I let him know what my leasing needs were. He gave me his From them moment I called the dealership the process was efficient. I was talking with Chad. I let him know what my leasing needs were. He gave me his recommendation for a lease option that worked out great. Thank you, Dan Demmer More

Affordable Excellence!!! From the moment we entered the showroom to the point we pushed the start button on our new Outlander Sport, Eric Palmer and crew made the purchase smo From the moment we entered the showroom to the point we pushed the start button on our new Outlander Sport, Eric Palmer and crew made the purchase smooth and effortless. Free of pressure, hype or schmooze. They just wanted to make sure you are in the vehicle that you want. For any brand of vehicle, I would go check out a Luther dealership. More

Trade/Lease I originally came just to see if Luther would buy a used truck that I did not want anymore. In my mind I was considering that I may have to make a tra I originally came just to see if Luther would buy a used truck that I did not want anymore. In my mind I was considering that I may have to make a trade and would have to part with my Lancer as well as the truck. I was prepared for that. I knew that it was meant to be, when I pulled in to the parking lot and Eric Palmer was outside. We greeted each other and he said that he would get right to me. I wanted to work with him because he had sold me a brand new Lancer 2 years ago. At that time I really wanted an Outlander Sport, but for some reason I was not all that impressed with it. This time however, Eric knew exactly what I need and what my history of cars was. I was happy that you kept my 2 "old" vehicles and I drove off the lot with a brand "NEW" car, which I really like. Every one was very nice to me. It was nice working with Kellie, in the leasing area, and Robert Vizenor, Sales Manager. Nice to meet all of you. And of course, I cannot forget all the guys in service, who I have know some of them since we started out with Mitsubishi vehicles when they were in Wayzata. I believe this is the 8th Mitsubishi vehicle that I have had, and loved them all!!!! Thanks for all you do, Barb More

I was referred to this dealer by a friend of my son's when I told him I was searching for a new compact SUV. After selecting the Mazda CX-5, I decided to try this dealer in spite of the extra 1/2 hour di when I told him I was searching for a new compact SUV. After selecting the Mazda CX-5, I decided to try this dealer in spite of the extra 1/2 hour distance from Morries Mazda. They were quite friendly, listened to my reasoning for wanting to buy either a Touring or Grand Touring model and gave me all the financial and model differences along with a quote for either model. After some researching, I returned and purchased the Grand Touring model. The financing process was easy, but took more time than it needed to as Kellie and I engaged in too much non-essential conversation. Even though I had forgotten to bring my original title and Lien release, I drove away in my new car with a promise to mail the paperwork. No hassle whatsoever. I gave pricing a Good rather than a higher mark because I was a bit perturbed about what appeared to be a "bait & switch" tactic which all car dealers are well known for. An advertised "Auto Show" discount was "included" in the discount from the MSRP. It was only $250. bit still, it bothered me that this discount never showed up on the invoice as a reduction in price. On the other hand, they were quite fair with me on the value of my trade-in, so it worked out OK. From my experience, I would recommend this dealer to others looking for one of their brands. More

Do NOT buy a car here.... They screwed up my paperwork repeatedly. Took over 3 weeks for them to get it right. Financing person made mistakes in crediting me for my down payment and I had to wait 3 1/2 h repeatedly. Took over 3 weeks for them to get it right. Financing person made mistakes in crediting me for my down payment and I had to wait 3 1/2 hours to meet with her while other finance person walked out of the office with customers waiting. Then they screwed up my trade in paperwork and threatened me that I would be responsible for parking violations, etc when they had the car FOR WEEKS. Very rude, unprofessional, incompetent and careless.... Get your quote here and then go to their competitors or you'll be VERY SORRY. This is part of their letter to me......Our commitment to customer satisfaction is stronger than ever. That's why we are dedicated to making all visits, truly exceptional. Rest assured that every effort will be made to earn your continued confidence in Brookdale Mazda Mitsubishi for many years to come. Yea, the visits I had were truly exceptional..... Exceptionally terrible and beyond belief. More

I am a returning customer looking to upgrade my Outlander Sport and Eric Palmer was there and helpful every step of the way! I would recommend Brookdale Mazda/ Mitsubishi to anyone! Sport and Eric Palmer was there and helpful every step of the way! I would recommend Brookdale Mazda/ Mitsubishi to anyone! More

I started my vehicle search by contacting the dealership by e-mail. I recieved a prompt response from Eric Palmer answering my questions. I set up a trade evaluation with Eric and dropped by the dealership. by e-mail. I recieved a prompt response from Eric Palmer answering my questions. I set up a trade evaluation with Eric and dropped by the dealership. While they were evaluating my trade, Eric went though the entire inventory of Outlander Sports that met my identified needs. Once I settled on a vehicle they took care of the rest while I sat and watched TV. Everyone was very friendly and helpful. I would recommend this dealership to anyone buying a new car. More

I talked to Chad about leasing a new Mazda 3. He was very knowledgeable and friendly the entire time. He was also flexible when it came to meeting my various needs for the car. I would definitely recommend h knowledgeable and friendly the entire time. He was also flexible when it came to meeting my various needs for the car. I would definitely recommend him to anyone who is looking at buying/leasing a car. More