Luther Brookdale Mazda

Awesome Service & Great People to deal with!! I brought my 2007 Eclipse Spyder in for routine maintenance & a few interior trim replacement pieces/parts (estimate) ~ I received a call from Paul wi I brought my 2007 Eclipse Spyder in for routine maintenance & a few interior trim replacement pieces/parts (estimate) ~ I received a call from Paul within just an hour or so of my appointment time letting me know my car was done already & that he enjoyed how "happy" my car made him 1st thing that morning, with all of my dancing solar figurines & bright seat covers throughout my car! lol! It was a pleasure talking with him as well as hearing that my car was still in great shape after 2 years! I also ran into my Salesman when I picked up my car ~ He was just as happy & friendly as he was the day I purchased it 2 years ago! I would highly recommend this Dealership for both sales AND service!! Thanks again guys! :) More

Exceptional experience! Shauna is phenomenal! Friendly, professional, conscientious, caring - I felt thatshe always had my best interests at heart and that I could trust her. Shauna is phenomenal! Friendly, professional, conscientious, caring - I felt thatshe always had my best interests at heart and that I could trust her. She is definitely a keeper. More

Great service Paul is the best. He went above and beyond. Brought my vehicle in for oil change and tire rotation. He buffed it and tried to get out some of the scr Paul is the best. He went above and beyond. Brought my vehicle in for oil change and tire rotation. He buffed it and tried to get out some of the scratches! More

THEY KNOW!!!!! I did not realize by purchasing my Mazda 6, from Brookdake Mazda Mitsubishi, back in 2008, I basically inherited a family. Trust me, these folks sur I did not realize by purchasing my Mazda 6, from Brookdake Mazda Mitsubishi, back in 2008, I basically inherited a family. Trust me, these folks surely take pride to let me know if I treated my Mazda well or not. So much so, I dare not send it anywhere else to get her looked at if some thing is a miss. THEY KNOW!!!!! More

Fantastic staff and facilities Very positive experience in a stressful time. My 2001 Tribute was in service as a result of an engine fire. My insurance co. decided they would not co Very positive experience in a stressful time. My 2001 Tribute was in service as a result of an engine fire. My insurance co. decided they would not cover any damages. Paul S in service was very up- front and honest with their estimate and appraisal of the situation. I decided the cost of the repair was not worth the investment and Paul put me in touch with Mike in Sales. Mike and i worked out a deal and Dan in Finance made the numbers work. Within 1/2 a day I left with a 2011 Mitsubishi Outlander and could not have been easier More

2014 CX-9 Purchase......VERY PLEASED. Purchased a new 2014 Mazda CX-9 on July 21, 2014 from Luther Mazda. Chad Walczak did and awesome job of working with me for several months before I a Purchased a new 2014 Mazda CX-9 on July 21, 2014 from Luther Mazda. Chad Walczak did and awesome job of working with me for several months before I actually purchased the vehicle. His patienace and professionalism were greatky appreciated and made the experienec very easy and fulfilling. As a long time Mazda supported, Luther Mazda continues to meet every expectation I have a dealership. Their Service Department is, in my opinion, a major point of difference and continually meets or exceeds my expectations. Paul Schwegman (sp?) is the BEST Service Manager I am ever worked with. I woudl highly recommend Luther Mazda! More

Careful! You may be a fraud victim! I came to Luther Brookdale Mazda Mitsubishi to buy a new car. I picked a car; test drove it, tested everything else and was satisfied with my choice. I came to Luther Brookdale Mazda Mitsubishi to buy a new car. I picked a car; test drove it, tested everything else and was satisfied with my choice. I let the sales representative to know that I would like to buy this car. I found surprisingly that they are selling me a DIFFERENT car, the VIN number in papers is different, they switched VIN numbers during paperwork not notifying me. They were pulling a classic bait-and-switch. I asked for the car that I tested, but the salesman became rude and started screaming and pushing me to buy that different car. I decided to talk to a manager, but the manager started pushing me to buy that different car too, and said that he does not see anything wrong in selling a different car. Surprised with this pattern of behavior I called in police and cancelled the transaction. I will not recommend this dealership to anybody. The worst experience ever. More

Very good experience Worked with Chad to purchase a new 2014 CX-9. I was coming from a 1999 Chevy Blazer that I bought new, so a long term relationship with a dealer is im Worked with Chad to purchase a new 2014 CX-9. I was coming from a 1999 Chevy Blazer that I bought new, so a long term relationship with a dealer is important to me. After shopping around, I chose Brookdale Mazda because they seemed to be more professional and easy to deal with than the others. I found a better price at a different dealer and they matched it (they still made their profit, all dealers do). Time will tell about the service department, but the purchase went great. Great salesman, no pressure, fast and efficient. Afterwards, when I had my keys and was in the car ready to leave, Chad insisted on showing me more features the CX-9 offered, even though the sale was complete. That's something that makes you feel like you made a good move choosing that dealership. I'm very happy with my purchase. More

Very Pleased At 52 years old this is our first new car purchase. This is my 4th car purchase from a Luther dealer. I was very pleased with the help we got in the p At 52 years old this is our first new car purchase. This is my 4th car purchase from a Luther dealer. I was very pleased with the help we got in the purchase of our Mazda 5. Even though we could not get the package we wanted they went out of their way to give us what we wanted. Funny thing is we picked Jeff because of his age (young) thinking we would feel less pressure from him, and it worked. We were happy with the whole process. They also let us use our trade in for a week because we needed hand controls in the new vehicle for wife, and they accommodated us with that. Hats off to Luther Mazda!!! More

Efficient, pleasant experience. From the moment that we emailed during our search until we drove off of the lot, everyone was helpful, friendly, and efficient. While things were bei From the moment that we emailed during our search until we drove off of the lot, everyone was helpful, friendly, and efficient. While things were being processed we were kept up to speed on progress, and when it came time to sign the papers there were no hidden fees or inexplicable changes. We would gladly return to this dealership and recommend it to our friends. We LOVE our new Outlander! More