Luther Brookdale Mazda

Fantastic staff and facilities Very positive experience in a stressful time. My 2001 Tribute was in service as a result of an engine fire. My insurance co. decided they would not co Very positive experience in a stressful time. My 2001 Tribute was in service as a result of an engine fire. My insurance co. decided they would not cover any damages. Paul S in service was very up- front and honest with their estimate and appraisal of the situation. I decided the cost of the repair was not worth the investment and Paul put me in touch with Mike in Sales. Mike and i worked out a deal and Dan in Finance made the numbers work. Within 1/2 a day I left with a 2011 Mitsubishi Outlander and could not have been easier More

2014 CX-9 Purchase......VERY PLEASED. Purchased a new 2014 Mazda CX-9 on July 21, 2014 from Luther Mazda. Chad Walczak did and awesome job of working with me for several months before I a Purchased a new 2014 Mazda CX-9 on July 21, 2014 from Luther Mazda. Chad Walczak did and awesome job of working with me for several months before I actually purchased the vehicle. His patienace and professionalism were greatky appreciated and made the experienec very easy and fulfilling. As a long time Mazda supported, Luther Mazda continues to meet every expectation I have a dealership. Their Service Department is, in my opinion, a major point of difference and continually meets or exceeds my expectations. Paul Schwegman (sp?) is the BEST Service Manager I am ever worked with. I woudl highly recommend Luther Mazda! More

Careful! You may be a fraud victim! I came to Luther Brookdale Mazda Mitsubishi to buy a new car. I picked a car; test drove it, tested everything else and was satisfied with my choice. I came to Luther Brookdale Mazda Mitsubishi to buy a new car. I picked a car; test drove it, tested everything else and was satisfied with my choice. I let the sales representative to know that I would like to buy this car. I found surprisingly that they are selling me a DIFFERENT car, the VIN number in papers is different, they switched VIN numbers during paperwork not notifying me. They were pulling a classic bait-and-switch. I asked for the car that I tested, but the salesman became rude and started screaming and pushing me to buy that different car. I decided to talk to a manager, but the manager started pushing me to buy that different car too, and said that he does not see anything wrong in selling a different car. Surprised with this pattern of behavior I called in police and cancelled the transaction. I will not recommend this dealership to anybody. The worst experience ever. More

Very good experience Worked with Chad to purchase a new 2014 CX-9. I was coming from a 1999 Chevy Blazer that I bought new, so a long term relationship with a dealer is im Worked with Chad to purchase a new 2014 CX-9. I was coming from a 1999 Chevy Blazer that I bought new, so a long term relationship with a dealer is important to me. After shopping around, I chose Brookdale Mazda because they seemed to be more professional and easy to deal with than the others. I found a better price at a different dealer and they matched it (they still made their profit, all dealers do). Time will tell about the service department, but the purchase went great. Great salesman, no pressure, fast and efficient. Afterwards, when I had my keys and was in the car ready to leave, Chad insisted on showing me more features the CX-9 offered, even though the sale was complete. That's something that makes you feel like you made a good move choosing that dealership. I'm very happy with my purchase. More

Very Pleased At 52 years old this is our first new car purchase. This is my 4th car purchase from a Luther dealer. I was very pleased with the help we got in the p At 52 years old this is our first new car purchase. This is my 4th car purchase from a Luther dealer. I was very pleased with the help we got in the purchase of our Mazda 5. Even though we could not get the package we wanted they went out of their way to give us what we wanted. Funny thing is we picked Jeff because of his age (young) thinking we would feel less pressure from him, and it worked. We were happy with the whole process. They also let us use our trade in for a week because we needed hand controls in the new vehicle for wife, and they accommodated us with that. Hats off to Luther Mazda!!! More

Efficient, pleasant experience. From the moment that we emailed during our search until we drove off of the lot, everyone was helpful, friendly, and efficient. While things were bei From the moment that we emailed during our search until we drove off of the lot, everyone was helpful, friendly, and efficient. While things were being processed we were kept up to speed on progress, and when it came time to sign the papers there were no hidden fees or inexplicable changes. We would gladly return to this dealership and recommend it to our friends. We LOVE our new Outlander! More

Poor service after the purchase was final I purchased a used car from Salesperson Randy Smith. Lots of promises were made during the purchase. Within the first 30 days, I had issues with the c I purchased a used car from Salesperson Randy Smith. Lots of promises were made during the purchase. Within the first 30 days, I had issues with the car and had to take it back for service twice. The belt tensioner and basic spark plugs. Once my 30-day warranty expired, they wanted nothing to do with me. After taking my vehicle to another party to fix, a professional mechanic, we discovered the car had been in a accident. This was NEVER disclosed to me throughout the buying process or during the warranty period. My 30-day warranty had expired. I called several time and never received a return call. I had to keep calling for someone to help me. Every time I was able to connect with Randy Smith, he would tell me that he would call me back after he talked with someone, different people each time. Never happened. My experience matches the old adage of never trust a used car sales man. More

Great Dealership! Contacted Sam by email to discuss the purchase of an Outlander Sport. We were able to sort out details on the specific car and price by email. When Contacted Sam by email to discuss the purchase of an Outlander Sport. We were able to sort out details on the specific car and price by email. When we arrived at the dealership, everything went as promised. We got a great deal, are happy with our car and the ability to discuss things by email streamlined the process and saved us time and money. Lots of dealerships aren't willing to do this. We really appreciate how easy they were to work with and the service we received! We will definitely shop with them again! More

No xx From them moment I called the dealership the process was efficient. I was talking with Chad. I let him know what my leasing needs were. He gave me his From them moment I called the dealership the process was efficient. I was talking with Chad. I let him know what my leasing needs were. He gave me his recommendation for a lease option that worked out great. Thank you, Dan Demmer More

Affordable Excellence!!! From the moment we entered the showroom to the point we pushed the start button on our new Outlander Sport, Eric Palmer and crew made the purchase smo From the moment we entered the showroom to the point we pushed the start button on our new Outlander Sport, Eric Palmer and crew made the purchase smooth and effortless. Free of pressure, hype or schmooze. They just wanted to make sure you are in the vehicle that you want. For any brand of vehicle, I would go check out a Luther dealership. More