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Luther Brookdale Mazda
Brooklyn Center, MN
2,844 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,844 reviews
February 13, 2016
Excellent car buying experience! Good people to work with! Working with Chad and Ken during the purchase of my 2016 Mazda CX5 was great. They were both very professional, friendly and very helpful. All of my Working with Chad and Ken during the purchase of my 2016 Mazda CX5 was great. They were both very professional, friendly and very helpful. All of my questions were answered and they made the process very smooth and trouble free. I highly recommend Luther Brookdale Mazda and Chad Walczak & Ken Langham, as well as Kellie Thielke in Financing. Good people! More
by Tom Garlinghouse
February 08, 2016
Best car buying experience! My experience with Chad was great! He was very helpful & knowledgable, he gave me options and made the process fast & easy. I highly recommend Chad! My experience with Chad was great! He was very helpful & knowledgable, he gave me options and made the process fast & easy. I highly recommend Chad! More
by Marisa
Employees Worked With
February 08, 2016
"Great leasing experience!" Chad Walczak made my leasing experience go smoothly and helped me find the options that I wanted in my 2016 Mitsubishi Outlander. In the future, I wi Chad Walczak made my leasing experience go smoothly and helped me find the options that I wanted in my 2016 Mitsubishi Outlander. In the future, I will work with Chad again when it's time to lease another Mitsubishi and would highly recommend Chad to others. Kristin Lutz More
by kmlutz
February 07, 2016
Super Great Experience We have leased & bought 4 mitsubishi's . We have always had Chad Walcsak as our dealer and would highly recommend him to anyone that wanted the best We have leased & bought 4 mitsubishi's . We have always had Chad Walcsak as our dealer and would highly recommend him to anyone that wanted the best deal. He is very considerate of our needs and goes out of his way to get the best deal, and always will see you when your in for service. Dealing with Chad, and Kellie are always a highlite. More
by wam3934
February 01, 2016
Great car buying experience I recently leased a new Mazda 3 . My experience from start to finish was flawless. Would highly reccomend working with Duane.... He was very professs I recently leased a new Mazda 3 . My experience from start to finish was flawless. Would highly reccomend working with Duane.... He was very professsional, informative, and never made me feel pressured to make a deal. Thank you Luther Mazda! More
by Linda in bpark
Employees Worked With
Duane Thompson, Kellie Thielke
January 28, 2016
We worked out the details - finally very happy! I bought a barely used car off the lot that they said had one previous owner, yet I found a sticker in the door compartment that had a rental tag stil I bought a barely used car off the lot that they said had one previous owner, yet I found a sticker in the door compartment that had a rental tag still in it from OnStar. The door paint had bubble marks on it and the salesman, Eric, said it was just some sap. I drove it off the lot. GAH! This is after I had LEFT my new car there over the weekend so they could detail it - and they hadn't done anything to it! So I had to come back so they could finally detail my new car, thankfully they paid for the rental but it was a hassle. The guy in back told me the "sap" mark was something that happens when the buffer gets too hot. In addition to this there was a cigarette burn hole in the rear seat cushion that I didn't notice in the rush to get it off the lot. I did not have a good experience with Eric, nor would I recommend him as a salesperson. He is the reason this dealership lost a star in my updated review. I am updating my review as Charlie took charge and did everything to make this right. I brought it in for an oil change, where he made sure that they ordered a new car seat. They did not charge me for the rental required to service this. He comped me a few oil changes on top of it. He has been in touch with me to make sure things were satisfactory to me. His attention was OUTSTANDING, and I feel confident to bring my Mazda to the dealership now for all future maintenance and work. More
by Eatmydust
Employees Worked With
Scott, Eric Palmer, Charlie Rassouli
January 27, 2016
Such a Great Experience I've been with the Luther "family" for 20 years (graduating from Honda to Mazda). Always treated fairly/professionally. (Ask for Eric Palmer!) Zoom-Z I've been with the Luther "family" for 20 years (graduating from Honda to Mazda). Always treated fairly/professionally. (Ask for Eric Palmer!) Zoom-Zoom! More
by T8RTOT
Employees Worked With
Eric Palmer, Adam Kretsch, Jake Nicholson
January 23, 2016
Best Service Ever!!! I would recommend this duo to anyone looking to work with honest straight forward people. I felt like we were all on the same page from the time I wa I would recommend this duo to anyone looking to work with honest straight forward people. I felt like we were all on the same page from the time I walked in the door, until I walked out. There was no pressure, and the experience is one that I will never forget. Chad and his team definitely set the bar!!!! More
by KarenA
January 21, 2016
best experience Everyone I worked with was extremely helpful and made the process easy and enjoyable. I would definitely recommend this dealership to others and go ba Everyone I worked with was extremely helpful and made the process easy and enjoyable. I would definitely recommend this dealership to others and go back in the future. Chad was very accommodating, up front, and helpful. Loved buying a car from this dealership. More
by maggie
January 21, 2016
Best car buying experience ever From the moment I walked in to purchase a late model used car my wife and I were treated amazingly. I have been buying cars for 40 years and this is From the moment I walked in to purchase a late model used car my wife and I were treated amazingly. I have been buying cars for 40 years and this is the best experience I have ever had. Mike Zowhgi, sales manager, treated me like family and internet sales manager Eric Palmer went out of his way to explain every option and research every vehicle until we found the right one for my son. I was blown away by this experience! More
by wex
Employees Worked With
Eric Palmer, Mike Zowhgi
