Luther Brookdale Mazda

Very friendly Friendly and knowledgeable sales, they gave me a great deal on a lease for a CX-5 no one could even touch, l am very happy 😃 Friendly and knowledgeable sales, they gave me a great deal on a lease for a CX-5 no one could even touch, l am very happy 😃 More

Mazda 6 Had four new tires installed an oil/air filter change and an air bag recall on my car before giving it to my grandson. Was able to wait while this w Had four new tires installed an oil/air filter change and an air bag recall on my car before giving it to my grandson. Was able to wait while this work was completed in a very timely manner. Service at Brookdale Mazada has always been great! More

Great speedy service! The gal at the service desk was very friendly and helpful. When I asked about having my tires rotated, they reminded me I had them done last time. T The gal at the service desk was very friendly and helpful. When I asked about having my tires rotated, they reminded me I had them done last time. They showed me the cabin filter, (which I didn't realize I had) and suggested it be changed at the next service. I was on the road again in about 40 minutes with a washed car! Even though I live quite a distance from the dealership, I wouldn't hesitate to return for service there. More

Airbag Recall and brake work Scott was very quick and thorough. He got me in a rental car quickly and took care of the brake issue. All service was done efficiently Scott was very quick and thorough. He got me in a rental car quickly and took care of the brake issue. All service was done efficiently More

Disappointed In starting our this review, I just want to say that Abiola was AWESOME! I feel he went above and beyond to make sure my fiance and I were taken care In starting our this review, I just want to say that Abiola was AWESOME! I feel he went above and beyond to make sure my fiance and I were taken care of. Aside from that, I have to say the experience was not as I expected. My fiance and I went to look at cars on a Saturday afternoon. Sean was the salesman who greeted us. I have to say the experience started off like any other and was pleasant. As the car buying experience unfolded further, I felt very pressured by Sean. There was a chance I was going to sell my car to my brother, and rather than being respecting that decision, Sean continued to talk negatively against the idea and told me how bad it would be. Secondly, my fiance and I had a few errands to run, so we asked if we would be able to run to target quickly and return with a final decision. Upon asking Sean, he basically said that if we didn't act on the offer now, it wouldn't stand if we returned later. Lastly, a while back, my accounts were hacked, so I had to put a credit freeze on my name and information. While trying to run my credit, they were unable to due to the freeze, so Sean came back to inform me of this. Rather than being understanding about the whole situation, he seemed annoyed and like we wasted his time and brushed us off to another sales employee (Abiola), since we would have to come back Monday to finish the sale and he would be out of town. I do have to say, had Abiola not come into the picture, I don't think we would have continued with the car buying process. The second employee who I wanted to voice concern on was Matthew Sobotta in finance. I felt very pressured my Matthew as well, and I felt like he tried to use intimidation tactics in order to get me to purchase an extended warranty plan. My fiance and I voice to Matthew that although the extended warranty sounded like a good thing, we did not want to purse that option. Matthew continued on to ask us questions as to why we weren't going to opt for the extended plan, even after we had already said no. I felt his inquiry was very unprofessional. At one point we were asked what we would do if we got in an accident and we voiced we had savings in place to which Matthew responded that savings is for fun things like vacations and trips. After finally coming to terms with the fact that we were not going to buy the extended warranty, Matthew's warm welcoming personality was gone, and my fiance and I felt we were treated as if we did something wrong and were in trouble. Lastly, something went wrong with the initial paperwork I had signed, so I needed to resign things. I received a text from Abiola informing me something went wrong on the finance manager's end and he would meet me to sign the paperwork (so great of him! :), however I received no phone call or information from the finance manager telling me what exactly went wrong why I needed to resign all the previous days documents. Overall, I would not recommend this dealership to a friend. In hindsight, I should have asked to speak to the manager, but I had felt some uncomfortable with the previous interactions, I wanted to hightail it out of there as soon as possible. I cannot stress enough Abiola was wonderful, it was Matthew and Sean who made the experience so unpleasant. More

Awesome staff The staff at Luther Brookdale Mazda Mitsubishi are awesome. Great service department. I prefer to go here than other places to get my oil change even The staff at Luther Brookdale Mazda Mitsubishi are awesome. Great service department. I prefer to go here than other places to get my oil change even though it is not close to my house. More

Awesome Experience I stopped by to look at options of trading in a 2017 Hyundai Elantra for something bigger with 4-wheel drive. I was greeted by Mike Davis. He was beyo I stopped by to look at options of trading in a 2017 Hyundai Elantra for something bigger with 4-wheel drive. I was greeted by Mike Davis. He was beyond friendly and helpful. Within 10 minutes he found a great SUV in my price range and had me on a test drive. I was in and out in about an hour with a 2014 Mitsubishi outlander sport. Mike Davis did an outstanding job finding the perfect vehicle for me and made my experience one to remember. Thank you again for the great customer service and I absolutely recommend this dealership. Just ask for Mike. More

The best for the best When you walk in a dealership and there's nothing but positive vibes, you know you're in the right place. Awesome people, awesome service and awesome When you walk in a dealership and there's nothing but positive vibes, you know you're in the right place. Awesome people, awesome service and awesome vehicles. More

Mazda CX 5 LEASE I have used the same sales person for my last 3 cars - I have been very happy with the service I receive every time I use this Mazda Dealership. Chad I have used the same sales person for my last 3 cars - I have been very happy with the service I receive every time I use this Mazda Dealership. Chad listens to what I am looking for and manages to get exactly what I need. More

Great Teamwork Chad has been our salesman twice. We went back to him specifically because of our first experience with him. All other team members have also provided Chad has been our salesman twice. We went back to him specifically because of our first experience with him. All other team members have also provided very good, courteous service. We have returned to this dealership to buy cars and for service on our Mazdas. More