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Luther Brookdale Mazda
Brooklyn Center, MN
2,849 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,849 reviews
May 28, 2023
everyone is friendly and helpful and the work is always well done. My issue with the process for picking up your car. Customers stand in the doorway wondering who is supposed to be helping them and the se well done. My issue with the process for picking up your car. Customers stand in the doorway wondering who is supposed to be helping them and the service advisiors type away at their computers and don't look up. The last time i was there 3 customers were standing in the doorway trying to figure out who was next and which of the service advisors was the one that would going to check them out. when i finally got waited on and walked out to my car i found that it had not been washed even tho i indicated that i wanted a wash. Went back in and leterted my service advisors who had to come out and drive my car to the car wash. After a fairly long wait i went back to him and asked why it was taking so long. Pretty soon he brought may car around. Why him? don't you have runners for that? my guess is that because of my issue a customer had to wait even longer. I'm not at all happy with that. More
by jhilary
Verified CustomerEmployees Worked With
May 28, 2023
Pleased with both service and sales department. Like the video from service department on items serviced. Like the video from service department on items serviced. More
by mary55369
Employees Worked With
May 27, 2023
I drive a little longer to have my car serviced here. Great communication, bbb bbb bbb bbb Great communication, bbb bbb bbb bbb More
by keithkantola
May 27, 2023
I dealt with Mike on the Ford Fusion we purchased. He was awesome throughout the whole process. He is always available to help with my questions even after the sale. Jacob handled the loan process wi He was awesome throughout the whole process. He is always available to help with my questions even after the sale. Jacob handled the loan process with ease. Everything went quickly and easily. More
by Beerman
May 25, 2023
Wonderful service. They communicate the repair progress with live videos. You are always informed about the progress and any issues that arise during the service. Way a They communicate the repair progress with live videos. You are always informed about the progress and any issues that arise during the service. Way above expectations. More
by JIMWOLF5708
May 25, 2023
I was very pleased with the service I received purchasing my new vehicle. Very professional, my new vehicle. Very professional, More
by gzrz30
Employees Worked With
May 19, 2023
Great experience! My salesman was very knowledgeable and made me a great deal. Also, the service department is top notch. My salesman was very knowledgeable and made me a great deal. Also, the service department is top notch. More
by HIXSODL
May 18, 2023
It took nearly a month to get our used car. I would never go there again! I would never go there again! More
by SUANN_DEHNE
Employees Worked With
May 17, 2023
Excellent Service! The car needed to have the bumper paint fixed and it came back with a fantastic job! The car needed to have the bumper paint fixed and it came back with a fantastic job! More
by bz25
May 13, 2023
Enjoyed working with Ross. Very knowledgeable. Would definitely work with Ross again. Did a great job explaining and showing how to use the different features of the car. Very knowledgeable. Would definitely work with Ross again. Did a great job explaining and showing how to use the different features of the car. More
by adobberp
Employees Worked With
