Luther Brookdale Mazda

Horrible!! Bad experience all around. Had an appointment for an oil chance, tire rotation and a new FAST key programed for my car. After a two hour wait with no Bad experience all around. Had an appointment for an oil chance, tire rotation and a new FAST key programed for my car. After a two hour wait with no communication from anyone the service tech says "just to give you an update on your car". I replied "what? just get my out of here, I have been here two hours for service that should have taken 45 minutes: So after another 20 minutes my car is finished and I realize part of my key chain is missing. Someone broke my key chain and it is of my opinion that they tried to hide it from my and send me on my way. Kevin did the best he could with how busy he was but there has to be better communication between service and customers. More

Great service I felt respected and thought the buy was easy. The paperwork was cut down and that was nice. I didn’t spend hours at the dealership. They were all cou I felt respected and thought the buy was easy. The paperwork was cut down and that was nice. I didn’t spend hours at the dealership. They were all courteous More

🗣Don't let them know U R coming.. I like to do most of my communicating through email or texting and then I like to show up to dealerships without them knowing that I am coming for me I like to do most of my communicating through email or texting and then I like to show up to dealerships without them knowing that I am coming for me I get to see the true interaction and I typically don't let a dealership know that I'm seeking to purchase a car because it's completely two different interactions and relationships you build with someone in a dealership when they know that you're purchasing a car or just looking Over all I got to give the dealership a 3 you know when you've been lied to you know when someone is talking to you to achieve a goal and you know when someone is talking to you when it's their job I'm not into the xxxxxxxx I like to be told straight up and when you have things that U have not been notified about in advance then it's for me like a bait and switch I hope the dealership gets better on their practice make their smiles genuine and tell people consumers customers straight up from the door, more transparency and less teeth No one should be told we deserve your business because we're working hard for you you should be working hard every dealership should be working hard for every single customer I can't remember all the names but the people in the dealership knows my face when I'm there so I don't want to just select one and put them out because there were several people that I communicated with and I do mean many however when it comes to the service department you know we all have long days if you ain't feeling it don't come to work cuz I don't want to come to a service department whereas the staff looking like why what the xxxx what is it now I also noticed that nobody's running to get your money in the evening like they do in the day when you walk in the door More

Excellent The service was great. I had a small problem with my heater core and also my speaker blew out. Luther brookdale mazda service fix my problem within a The service was great. I had a small problem with my heater core and also my speaker blew out. Luther brookdale mazda service fix my problem within a week and a half and haven’t had any problems since the . Thank you More

New vehicle service Service personnel was very helpful regarding advice on dealing with scratches on bumper. Recommended an economical solution. Service center personnel Service personnel was very helpful regarding advice on dealing with scratches on bumper. Recommended an economical solution. Service center personnel is always very friendly and prompt. More

Awesome Right on point in a timely quick service to fix a recall on my vehicle . Friendly and well knowledgeable service staff . Got in and out with all that Right on point in a timely quick service to fix a recall on my vehicle . Friendly and well knowledgeable service staff . Got in and out with all that needed fix, fixed. More

5 star experience My husband and I purchased a Mazda CX-5 from Luther Brookdale Mazda and we couldn’t have had a better experience. We worked with Ashlee who was very f My husband and I purchased a Mazda CX-5 from Luther Brookdale Mazda and we couldn’t have had a better experience. We worked with Ashlee who was very friendly and knowledgeable. She was quick to respond to our questions and did not pressure us into making a decision. Lee helped us with our financing and he was also great to work with. He walked us through all of the options and helped us make the best decision for our family. Ashlee and Lee made the process fast and easy which isn’t always the case when buying a car. We will recommend Luther Brookdale Mazda to others in the future. Thank you to Ashlee and Lee for your help! We love our new vehicle! More

Excellent Great service and very professional with my car I recomend this service to any one who has any problems with their car also customer service is great Great service and very professional with my car I recomend this service to any one who has any problems with their car also customer service is great. More

Friendly and easy to work with. Would strongly recommend. Sal Le and Ross Haugen were great to work with. They were very genuine and made the buying process very simple and easy. I would recommend those two o Sal Le and Ross Haugen were great to work with. They were very genuine and made the buying process very simple and easy. I would recommend those two over and over again. Hats off to them. More

Very nice to deal with Everyone was really nice. It took a while, but that seems typical of buying a car from a dealer. Ross was easy to deal with. Dan was able to let us ch Everyone was really nice. It took a while, but that seems typical of buying a car from a dealer. Ross was easy to deal with. Dan was able to let us change our financing when we found a better option. More