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Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,854 reviews
July 09, 2019
Great Customer Service I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 ho I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 hours. They were extremely busy that day, so I could understand it taking longer than expected. The service tech came to me and told me because it took so much longer than quoted that there would be no charge for the service. Now that is what I call great customer service! Thank you and I will be back. More
by stevenharder
Verified CustomerEmployees Worked With
Kevin Tran
July 08, 2019
Thank you Ashlee! The dealership had a warm & friendly feel about it. Thanks to Ashlee, especially, who was very helpful and knowledgable. We were new to the Mazda bran The dealership had a warm & friendly feel about it. Thanks to Ashlee, especially, who was very helpful and knowledgable. We were new to the Mazda brand and Ashlee made us feel comfortable with our decision. We have loved our Mazda CX9 so far - what a great drive & good looking vehicle! More
by Hook family
Employees Worked With
Ashlee Stachowski
July 06, 2019
Great experience A very easy purchase transaction. Minimal negotiation, no pressure. Sean was very attentive and professional throughout the process. Even though I A very easy purchase transaction. Minimal negotiation, no pressure. Sean was very attentive and professional throughout the process. Even though I had financing arranged elsewhere, Dan found more attractive terms and was also very professional. Overall, a very pleasant car buying experience. More
by RICKT1152
July 05, 2019
Quick, thorough service I appreciated the knowledgeable sales member and courteous service. I credit Diane Iten with setting up my meeting with this Mazda dealer and sales as I appreciated the knowledgeable sales member and courteous service. I credit Diane Iten with setting up my meeting with this Mazda dealer and sales associate. All did a great job. And I was out of there in an hour which I also appreciated. More
by DFERREIRA3502
Employees Worked With
Eric Palmer
July 03, 2019
Great Customer Service Melissa was terrific helping me pick out my current 2019 Mazda 3 5-door, and was very knowledgeable about all the Mazda cars in stock. I would highly Melissa was terrific helping me pick out my current 2019 Mazda 3 5-door, and was very knowledgeable about all the Mazda cars in stock. I would highly recommend you talk with Melissa @ Luther Brookdale if you're in the market for a new car. More
by cdfirl
July 03, 2019
Charged me for their mistake I had my usual oil change and car checkup. I asked them to check my brakes, which they did. In that process, the mechanic broke off a tire stem and l I had my usual oil change and car checkup. I asked them to check my brakes, which they did. In that process, the mechanic broke off a tire stem and lug nut. It was not due to corrosion. They then charged me to replace the stem and lug nut. I told them that it was the mechanics error, and that I felt I should not be charged to replace it. They charged me anyway More
by davoudianlu
Employees Worked With
Kevin Tran
July 03, 2019
Always a great experience at Brookdale Mitsibishi After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original d After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original dealer, as they have been doing all my oil changes, tire rotations and recently installed a new set of tires. My schedule was booked up that week, so I dropped it off at night and left the keys in the overnight service box for my appointment the following morning. Dallas Adams got a hold of me right away the next morning to give me the update on the vehcile, just a bad sensor. The car would be ready long before I could pick it up. It was not a problem, they accomodated me in picking up the completed vehicle on my schedule. The online booking and reminders for appointments is easy and helpful. More
by prsommer
July 02, 2019
Lack of Service I recently purchased a new vehicle and had additional features added. They provided me a rental at no cost, however I never got notified that my vehic I recently purchased a new vehicle and had additional features added. They provided me a rental at no cost, however I never got notified that my vehicle was ready for pickup. When I stopped in to see if it was ready, I waited around to be seen. Then, I was brought to the front to get my keys. When I asked where my car was parked, it was simply, parked out back somewhere. So, I had to go find my vehicle. When I got inside, my new leather seats and doors had grease stains from the installation. When I brought the issue up to the service counter, the guy was to busy playing on his phone to help me and said to just wait around and someone would get to me. (I literally told him my issue and asked for a rag). This is after I was already there for 30mins. Overall, extremely dissatisfied. More
by Zoey
July 02, 2019
Professional service I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any re I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any repairs. I also like the online scheduling. More
by korpiusa
July 02, 2019
Quick service, comfortable waiting area. Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling allowed for cancellations. More
by PARL0014
Employees Worked With
Kevin Tran
