Luther Brookdale Mazda

Oil change My oil change was very quick and the service was top notch! He offered to wash my car but since I had just had it washed I declined but appreciated th My oil change was very quick and the service was top notch! He offered to wash my car but since I had just had it washed I declined but appreciated the offer! More

Very friendly and helpful A place filled with helpful and friendly people that are willing to go that extra mile to provide good quality service and to help u find and get what A place filled with helpful and friendly people that are willing to go that extra mile to provide good quality service and to help u find and get what ur looking for. More

Always good to me The service people put on my new plates and washed my car within 15 minutes! Great job, folks! I appreciated the quick service and friendly folks thro The service people put on my new plates and washed my car within 15 minutes! Great job, folks! I appreciated the quick service and friendly folks throughout the service department. More

Standard visit to get an oil change and navigation upgrade. Work was done on time, no issues. No hidden costs. The people I delt with were personable, friendly and professional. The application requires a mini Work was done on time, no issues. No hidden costs. The people I delt with were personable, friendly and professional. The application requires a minimum of 25 words. But I am a man of few words... More

I felt important My brand new car needed a new tachometer, and Luther Brookdale Mazda made me feel like a priority. They got me in right away and kept me updated. They My brand new car needed a new tachometer, and Luther Brookdale Mazda made me feel like a priority. They got me in right away and kept me updated. They even provided compensation for my inconvenience, even though it was not their fault. More

They were great! I recently bought a Mitsubishi Eclipse Crown and I LOVE this car! It runs so nice and I feel very good in this car. My sales rep was wonderful and a I recently bought a Mitsubishi Eclipse Crown and I LOVE this car! It runs so nice and I feel very good in this car. My sales rep was wonderful and anytime I've been in there I'm treated very well. I would not hesitate to purchase another vehicle from them in the future. More

Great car buying experience Great Customer service. Friendly staff. I was very pleased with my decision to buy my vehicle at Luther. I had an good car buying experience ove Great Customer service. Friendly staff. I was very pleased with my decision to buy my vehicle at Luther. I had an good car buying experience overall. More

Excellent service I love that this dealership is honest-they do not pressure you to add on things your car doesn’t need. All staff encountered are extremely friendly. P I love that this dealership is honest-they do not pressure you to add on things your car doesn’t need. All staff encountered are extremely friendly. Prices for service work are very fair for a dealership. Their customer lounge is comfortable and clean. Time estimates given for work are accurate and they work fast! The dealership is 45 minutes from my home (I purchased my new Mazda here a few years ago) but return for service work rather than staying local due to the quality of work and the wonderful people in the service department! I worked with Dallas last month for a recall issue (only 1 in 5 years!) and with Kevin this visit for a 90k maintenance service. More

Missed it by that much. Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Tha Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Thank you for your business" Miss. I would think it basic marketing horse sense that if you have a loyal, repeat customer "in the house" you'd make sure the sales rep, the sales manager, the general manager, somebuddy would come say hi, and let us know when you want new wheels, an upgrade or whatever. In this day and age, when customers pre-qualify a business through internet research, and do much less 'showroom shopping' having a chance to interact with a repeat customer is a golden opportunity. Miss When I came in for the oil change I asked for a tire rotation, and I am very happy to pay for that, but nope, it never happened, I know I asked for it, Why didn't it get done? Miss I tend to think that maybe the dealership is trying to tell me they don't really need my business, and that's OK, surprising to me as who advises and invests in new companies all the time. But it's Mr. Luther's dealership not mine.. I'll take my business elsewhere if that is what you want. I hope to hear from you, in a written letter, not a phone call. If not, I get the message. And I truly hope you have the wisdom to see that this is not a complaint in which management upbraids an employee, this is a teaching moment for the entire dealership. Every face to face customer interaction is a massive opportunity, to listen, to impress, to keep a customer, Don't MISS it! Thanks for the memories. More