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Luther Brookdale Mazda
Brooklyn Center, MN
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or…
Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,854 reviews
October 01, 2019
Worked with Melissa to lease a new CX-5. She got me a payment less than my target price, and made the whole experience quick and painless. Thank you! payment less than my target price, and made the whole experience quick and painless. Thank you! More
by ScottMN
October 01, 2019
Melissa made the car buying experience painless and easy! Amazing customer service! I would recommend her to anyone and everyone! Great job and keep it up! Amazing customer service! I would recommend her to anyone and everyone! Great job and keep it up! More
by Larisa Klicic
September 28, 2019
Great experience! I can honestly say we had a wonderful experience working with the Luther Brookdale Mazda dealership. From beginning to end they took care of us durin I can honestly say we had a wonderful experience working with the Luther Brookdale Mazda dealership. From beginning to end they took care of us during the entire process. In particular, we couldn’t have asked for a better sales associate than Eric Palmer. He was so pleasant to work! It was easy to see that he possesses great sincerity and attentiveness to the needs (or wants) of his customers. Overall, this was the best experience we have had with the purchase (lease) of a new vehicle. The dealership and Eric Palmer are the best! More
by NORDICHOME
Verified CustomerEmployees Worked With
Eric Palmer, Paige Pickard
September 24, 2019
Ross was awesome! I found Ross on the Internet and he texted emailed and called with information that brought us to a negotiation and agreement on a transaction. Ross I found Ross on the Internet and he texted emailed and called with information that brought us to a negotiation and agreement on a transaction. Ross picked us up at the airport, completed the sales and got us on the road back to Montana. He checked in with us along the way and made sure everything was going well. Thank you so much for your professionalism and kindness. More
by bevlindseth
September 22, 2019
Communications at my speed Had a great experience working with Ross. There is no heavy sales pitch - just knowledge and facts. Ross provided the information I needed in ways t Had a great experience working with Ross. There is no heavy sales pitch - just knowledge and facts. Ross provided the information I needed in ways that worked for me. Other dealerships couldn't stop calling even though I explained that I prefer email or text, or they responded 2 weeks later, after my purchase was done. With Ross, I would email late at night or early in the morning, and then find a response the next time I logged into my account. If you want someone who meets you where you're at, talk to Ross. More
by Navigatrix
Employees Worked With
September 21, 2019
Product knowledge top notch!! After looking at 25-30 different models of cars, we stopped in Luther Mazda. I had never driven a Mazda, but was amazed at the long long list of amen After looking at 25-30 different models of cars, we stopped in Luther Mazda. I had never driven a Mazda, but was amazed at the long long list of amenities offered in the Mazda line. Car shopping is so confusing! Ross Haugen was patient, provided amazing g product knowledge and patiently answered all of our question!! I am THRILLED with my new car! More
by lisab
September 20, 2019
Desparate time I called about my car not starting and was given some pointers on what it could be. I got it jumped and drove to service area. The guys got me in and I called about my car not starting and was given some pointers on what it could be. I got it jumped and drove to service area. The guys got me in and put in a new battery after it had died again. In and out with car wash in 30 minutes. Thank yoi More
by SARAHPASCHKA
Employees Worked With
Kevin Tran, Russ McMullen
September 18, 2019
Ross is the best Ross Haugen has been our sales person for our last two CX-5s. He’s honest, very helpful and just a really nice guy. And of course all the service guys Ross Haugen has been our sales person for our last two CX-5s. He’s honest, very helpful and just a really nice guy. And of course all the service guys are always the greatest. Paige got me through the finance process quickly and easily. More
by jfvwilson
Employees Worked With
Other Employees :
Kevin Tran, Brandon Cogswell, Paige Pickard
September 17, 2019
Great!! Everything was so much easier, smoother and efficient than any other dealership I have ever been too-i hate buying a car because of the experience at Everything was so much easier, smoother and efficient than any other dealership I have ever been too-i hate buying a car because of the experience at the dealerships...Ross answered within seconds everytime I text him , I work 6 days a week and dont have time to do the normal dealership all day routine.. they processed everything via phone and email and I went in and picked up the car.. Ross was super helpful from start to finish and the experience couldn't have been more pleasant! More
by vbeavers1
September 17, 2019
Second Purchase in 18 Months I have purchased two brand-new Mazda vehicles in the past 18 months from Luther Mazda (MX-5 and CX-5). Both experiences were smooth and enjoyable. T I have purchased two brand-new Mazda vehicles in the past 18 months from Luther Mazda (MX-5 and CX-5). Both experiences were smooth and enjoyable. This dealership understands me as a customer and financing is a breeze. Ashlee is knowledgeable, friendly and provides the necessary guidance to her customers. I will also say that the Service Department at Luther is top notch. They were very helpful when adding some accessories to my MX-5. In fact, the staff at Luther are the type of people that I could sit down and drink a cold beer with. Fantastic people. I have purchased 7 brand new vehicles within the past 12 years and Luther is hands-down my favorite dealership. I will always give Luther Mazda the opportunity to win my business. More
by Shots_of_Fireball
