Luther Brookdale Mazda

Happy with vehicle, unfair trade in value Knowing exactly the make, model, color, and trim style I wanted, I went into the buying experience ahead of the game. Dashawn met me in the lot and wa Knowing exactly the make, model, color, and trim style I wanted, I went into the buying experience ahead of the game. Dashawn met me in the lot and was extremely friendly. Being it was his 2nd day in sales, he had a more challenging time finding the exact vehicle I was interested in on their webpage. Sean interjected to help, but instead took the entire sale over and dashawn was pushed aside. I thought that was poor form. I am happy with my vehicle (because I knew exactly what I wanted), but the trade-in process was unfair. Carfax falsely claimed my vehicle had fire damage in an accident. Mike claimed it would take several months and possibly lawyers to get the carfax fixed for an accurate representation of my vehicle's history. While I did not get an immediate response from car fax, within 3 business days carfax removed the "fire damage" from the report based solely on my word. This tells me that carfax is unreliable when it comes to accuracy of information. Mike made it seem as though it would be a huge hassle and inconvenience (as well as probable costs for a lawyer) for me over months to correct the report and suggested that "you could just wipe your hands of that by trading with us and our company lawyers could deal with carfax." I feel I was given bad information, pushing me to settle for an unfair trade-in value for my car. More

awsome why give 4 when I can give 5 they earned it this is my second car I great service then and even better service now why give 4 when I can give 5 they earned it this is my second car I great service then and even better service now More

Excellent service Happy to see familiar faces in the brand new building. I was amazed when Kevin showed me my tire tread depth measured as soon I drove into the buildi Happy to see familiar faces in the brand new building. I was amazed when Kevin showed me my tire tread depth measured as soon I drove into the building. I will keep coming back for regular maintenance. Thank you. More

Great Experiience This is the third car I have purchased from Mazda and my salesperson has always been Chad Walczak. I trust him completely to make sure that I get This is the third car I have purchased from Mazda and my salesperson has always been Chad Walczak. I trust him completely to make sure that I get the best deal. I went in for an oil change and looked to see if Chad was working. He talked to me about leasing a car and after he presented all the facts, I decided that was the best thing for me to do. I will continue to work with Chad. And I love my new Mazda!!!!! More

Did not go well Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the a Went in for a recall on an air bag. When I picked up, the glove box was removed and in the back seat. The cabin air filter cover was removed and the air bag light was on. Went back in and they installed the glove box an said I was good to go. Did not find out the cabin air filter cover was not on until we noticed the car wasn’t warming up normally. I went to change the filter and noticed the cover was missing. Found it in the glove box. Air bag light still comes on however. This was one of the first days in the new shop and there must have been some thing still being learned. More

New replacement I bought a new replacement car after an accident and I thought I wanted the same type of car but Eric showed me a different style of vehicle. I ended I bought a new replacement car after an accident and I thought I wanted the same type of car but Eric showed me a different style of vehicle. I ended up with the Mazda CX3 instead of the Mazda3 sedan. More

it was good, no problems I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say I had a good experience, friendly attentive and courteous , that is all I have to say. good people and good service what more can I say More

Prompt and easy process Loved how automated everything was and since this is a new dealership for me, I also appreciated explanations along the way of where to go and what wa Loved how automated everything was and since this is a new dealership for me, I also appreciated explanations along the way of where to go and what was next. Kevin was easy to work with and kept it personable. More

First new car! I worked with Ross on the phone looking for a 2019 Red Mazda 3 hatchback AWD. Tough to find this time of year. Ended up with a 2020. Great service a I worked with Ross on the phone looking for a 2019 Red Mazda 3 hatchback AWD. Tough to find this time of year. Ended up with a 2020. Great service and made the process very fun! Would definitely come here again! More

First time Mazda buyer We cannot thank Ross Haugen enough for selling us our first Mazda. He was informative, patient, truthful, and extremely helpful in our decision. Tha We cannot thank Ross Haugen enough for selling us our first Mazda. He was informative, patient, truthful, and extremely helpful in our decision. Thanks to Ben who helped us with the financing. We love our Mazda CX-5 Grand Touring. We look forward to driving it for many years. More