Luther Brookdale Honda

Disappointed in service interaction. In 18 days, failed to diagnose A continuing electrical problem for which there was a dealer bulletin. Accidently ripped roof racks and replaced with an inferior s to diagnose A continuing electrical problem for which there was a dealer bulletin. Accidently ripped roof racks and replaced with an inferior set (e.g. replacement non-locking & rated at 100 lbs vs. key-locking original rated for 165 lbs.) No loaner car offered until after roof accident in car wash Machine. More

The Honda dealership in Brooklyn Park is very professional and very timely. We always take our Honda Pilot there. And, we always have great service. Thank you. professional and very timely. We always take our Honda Pilot there. And, we always have great service. Thank you. More

Excellent service, though the labor charges are a little steep. Had a cabin air filter replaced which ended up costing 4x as much in labor as the filter itself. steep. Had a cabin air filter replaced which ended up costing 4x as much in labor as the filter itself. More

$68 or so for an oil change, just a bit more than im used to paying for an oil change. I’ve got to shop around for a cheaper place or just do it myself. Customer service was okay, depending on the person. Th to paying for an oil change. I’ve got to shop around for a cheaper place or just do it myself. Customer service was okay, depending on the person. The first service rep i talked with was okay, a little off putting And unpleasant, the second one who gave me my car was super nice and pleasing. My car was dirty after the wash yet and he wanted to wash it for me again, but i didnt mind. That did make my day though, it was a younger african american fellow from the service department, he never gave me his name though. The process with him was pretty quick. I was gonna rate a bunch of 1’s and 2’s but if this were to effect the second guys pay that would be upsetting. If i were to rate the first guy then Of course 1’s and 2’s. More

Cy Bongiovanni usually takes care of me during my visits for service. This time my air conditioning started to blow warmer air and he got me in to get it looked at. Cy checked and found that the work and p for service. This time my air conditioning started to blow warmer air and he got me in to get it looked at. Cy checked and found that the work and parts were covered under my extended warranty. I am very pleased with the service I have received. On a previous visit, Cy got a better deal on tires when I needed them. I was ready to get a set of Michelin all season radials at a Costco. Cy checked into it and found that the tires that Costco had were Michelins 3rd best all season and that your dealership could get Michelins best all season radial for only $4 more per wheel. I was very happy to take that deal. Cy always comes through! More

I have bought several cars from Brookdale Honda. I’ve been true to keeping up in all my maintenance & they’ve always completed it on time, well & complete. They have terrific attitudes & customer servic been true to keeping up in all my maintenance & they’ve always completed it on time, well & complete. They have terrific attitudes & customer service is excellent. Greg F Osseo MN More

Fast and Great service. Located near my work. Was able to make a same day appointment. Same dealership where I bought my car two years ago. make a same day appointment. Same dealership where I bought my car two years ago. More

Sue was great to work with! He made the whole process going smoothly from the moment we called until the moment we left and he took a lot of time to go over the car and its features. going smoothly from the moment we called until the moment we left and he took a lot of time to go over the car and its features. More

Great service work. Needed dashboard light checked and service work done. Glad I had a warranty to cover cost. I drove right into service area and was directed to pull up point. Thanks Brookdale Honda!!! service work done. Glad I had a warranty to cover cost. I drove right into service area and was directed to pull up point. Thanks Brookdale Honda!!! More

Chad Boyce (who is very handsome by the way) worked with me on my service. Him and James Pinc both greeted my dog and I right when I pulled into the drive and helped me grab all of my personal items and Cha me on my service. Him and James Pinc both greeted my dog and I right when I pulled into the drive and helped me grab all of my personal items and Chad brought me to his desk to go over the service. Justin Fenster asked me how I was doing and was extremely friendly. Chad showed me where I could sit while I waited which I thought was a great space! When I got my car back, it was even cleaner than how I left it. The technician also went above and beyond to suggest I get new rotors soon- which I will definitely be coming back to Luther Brookdale Honda for. Thank you Chad, James, Justin, and Cameron for an awesome service!!! More