Luther Brookdale Honda

I bought a 2019 Honda Accord Sport 1.5T 6M from them because they had the last one and wouldn't trade with my local dealership. The salesman never answered his phone and took days to reply to messages i because they had the last one and wouldn't trade with my local dealership. The salesman never answered his phone and took days to reply to messages if at all. He agreed to get me special pricing on accessories since the deal on the car wasn't very good. When I finally dragged a price quote out of them, it was astronomical. The finance person was pushy and his demeanor turned icy when I refused thousands of dollars of worthless add-ons. The delivery was a rush job and the salesman didn't seem to know much about the car and made false claims such as the seats being 100% genuine leather when it was only the center inserts. He didn't go through the pre-delivery inspection form with me. I found it in the glove box later. Everything was signed off as 100% perfect even though the car (which had over 600 miles on it) had curb rash on two rims, an empty windshield washer reservoir and a half empty fuel tank. When I contacted him (and copied in the general manager) about all these issues, I got no response. When I contacted the salesman because my temporary permit had expired and I still didn't have license plates and registration paperwork, he said he would sent out an extension on the permit but didn't. The only correspondence I ever get from them is constant reminders to rate my experience with them on multiple platforms. Hardly seems in their best interest. More

Justin was very helpful on my recent and unplanned stop for help in preparing for a road trip. He fit my car in and gave me an honest assessment! Thank you greatly! for help in preparing for a road trip. He fit my car in and gave me an honest assessment! Thank you greatly! More

Chad explained the services patiently and was very helpful. I had some difficulties working with another staff onsite. However, the service manager was also friendly and efficient in resolving my conc helpful. I had some difficulties working with another staff onsite. However, the service manager was also friendly and efficient in resolving my concerns and questions. More

I needed a new car quickly. Aaron Neely picked me up . In less than 5 hours I drove away in a Honda CR V.. This dealership more than exceeded my expectations. less than 5 hours I drove away in a Honda CR V.. This dealership more than exceeded my expectations. More

Smooth experience despite having to get my Honda certified HR-V towed and serviced just 2 days after purchasing. Matt and Ashley were very attentive. certified HR-V towed and serviced just 2 days after purchasing. Matt and Ashley were very attentive. More

Excellent service! I’m not sure why this review requires a 25 word minimum just to continue to move forward...that’s a bit frustrating.... requires a 25 word minimum just to continue to move forward...that’s a bit frustrating.... More

The Honda dealership in Brooklyn Park is very professional and very timely. We always take our Honda Pilot there. And, we always have great service. Thank you. professional and very timely. We always take our Honda Pilot there. And, we always have great service. Thank you. More

Excellent service, though the labor charges are a little steep. Had a cabin air filter replaced which ended up costing 4x as much in labor as the filter itself. steep. Had a cabin air filter replaced which ended up costing 4x as much in labor as the filter itself. More

Always receive excellent service at Luther Brookdale Honda! Prompt. Great computer work stations for those of us who wait while our vehicles are being serviced. Honda! Prompt. Great computer work stations for those of us who wait while our vehicles are being serviced. More

Disappointed in service interaction. In 18 days, failed to diagnose A continuing electrical problem for which there was a dealer bulletin. Accidently ripped roof racks and replaced with an inferior s to diagnose A continuing electrical problem for which there was a dealer bulletin. Accidently ripped roof racks and replaced with an inferior set (e.g. replacement non-locking & rated at 100 lbs vs. key-locking original rated for 165 lbs.) No loaner car offered until after roof accident in car wash Machine. More