Luther Brookdale Honda

Nice facility, good amenities especially the coffee area, wifi is good, lots of big screen TV's. Service advisors are very helpful. Mechanics do good work. wifi is good, lots of big screen TV's. Service advisors are very helpful. Mechanics do good work. More

It took FOUR visits to take care of the tire. I was really frustrated with that. I had a nail in one of the tires and that could not repaired or patched and it was replaced since I had a warranty I was really frustrated with that. I had a nail in one of the tires and that could not repaired or patched and it was replaced since I had a warranty. But the other tire leaks air and the first time they said didn’t find any problem. This same tire was leaking air again and took it back after two days. This time they said it had a nail and they patched it. Again it was leaking air and went back the third time after two days and they checked and said no problems. Again I went back for the the fourth time after two days it was still leaking air very badly and this time I told them they can have the car for a week to get it fixed and I need a replacement car in the meantime or replace the tire. Now they said the found a nail and they replaced the tire. So they could have fixed or replaced the tire sooner. It just so frustrating that I spent almost 12 hours over four visits and gas and about 200 miles of round trip from my home to the dealer. More

Great and quick The dealership was beautiful and clean inside. Great service. Quick and efficient service. inside. Great service. Quick and efficient service. More

Comfortable, the agent was kind and knowledgeable. Process was pretty quick. A place I felt allowed us to look at our own pace. Process was pretty quick. A place I felt allowed us to look at our own pace. More

Good experience, Pao very knowledgeable and helpful. Still learning functions of new car and nice to have them explained. Still learning functions of new car and nice to have them explained. More

Overall good. I was at the dealership for 4 hours. It would have been good if someone came by at least once to let me know of the car status. I was at the dealership for 4 hours. It would have been good if someone came by at least once to let me know of the car status. More

Excellent customer service. Aaron and others did an excellent job. A was there late in the day but they did their best to get me out there on time. Aaron and others did an excellent job. A was there late in the day but they did their best to get me out there on time. More

I was happy to be given a break on the cost of making a new key, because mine was defective and broke new key, because mine was defective and broke More

Luther service has always been very easy to work with. They addressed all of my concerns. Techs and customer service agent great people. They addressed all of my concerns. Techs and customer service agent great people. More

Was met by Carl Riedel immediately at arrival He was very personable and professional. Went through what they would be doing and went over services that I should have done in the near future. Will schedule l personable and professional. Went through what they would be doing and went over services that I should have done in the near future. Will schedule later for some of these. Because it was going to take 3 hours told me where I could go near by for food if I wanted to. Appreciated. More