Luther Brookdale Honda

We had a great experience working with our sales rep Joe Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our ne Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our new vehicle the process was seamless. More

Worst Service department when dealing with customers. They say they'll call and never do. They say they'll call and never do. More

Ryan Giles is a great sales rep! He made our buying process so easy and stress-free. He made us feel so comfortable. He could easily answer all of our questions. The paperwork and e He made our buying process so easy and stress-free. He made us feel so comfortable. He could easily answer all of our questions. The paperwork and everything about the car was explained well. He allowed us the time we needed to be certain of our decisions. He spent considerable time getting the car set up for each of our preferences. He was very thorough in explaining all of the features our new car has. I would highly recommend Ryan for your next car purchase. We also had very positive experience with Quoc in the Finance Office. We felt very comfortable as he explained the financial documents and he was thorough in his explanations of all details. These two men made our buying experience a joyful one! We can definitely recommend Luther Brookdale Honda to friends and others! More

The process was easy and efficient. Our sales rep communicated clearly and followed up on commitments promptly. Our sales rep communicated clearly and followed up on commitments promptly. More

I feel abused. When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I took it to my body shop to get them fixed, and learned there was MUCH greater rust damage than I'd been led to believe. The undercarriage paint was thoroughly compromised, and the nuts and bolts securing the suspension were completely fused. Estimate to fix: $7k-10k! More

Pao was wonderful to work with! This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed s This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed services! More

Chad was fabulous! When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. One of his two vehicles recommended was purchased at the end. He was very knowledgeable on facts between the two vehicles, but also very honest with me. Which showed me that he had good character as my sales man. Would totally use him again in the future! More

I walked in with cash and paid for the car and was a extremely cooperative customer. The car broke down on day 5(per they're policy-"Luther 5days/500 miles RETURN OR EXCHANGE") and told the salesman tha extremely cooperative customer. The car broke down on day 5(per they're policy-"Luther 5days/500 miles RETURN OR EXCHANGE") and told the salesman that I didn't want the car after all and heard nothing back until the GENERAL MANAGER contacted me and as I calmly expressed that I didn't want to keep the car and asked him for my money back $35787.16 and he told me that NO they weren't willing to give me my money back and actually hung up on me. Once he called me back I asked him again(per they're own policy) if I could just get my money back and return the car which he said NO. TRULY A BAD EXPERIENCE FOR ME AND ALSO BAD CUSTOMER SERVICE on they're part. Very disappointed in LUTHER BROOKDALE HONDA. More

Set up an appointment online to get my car looked, and when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look a when it was time for the appointment I drove to the dealership and they asked me if my car was a clean title and I said no, they wouldn’t even look at it, never did the site ask me or tell me it needed to be clean, so wasted my time and gas driving there More

Chad Rawson was great to work with. No pressure sales. He was honest and straight forward with everything. No pressure sales. He was honest and straight forward with everything. More