Luther Brookdale Honda

I have typically had great experiences at this Honda location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts orde location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts ordered especially with new cars. However I received messages that my car was ready. I show up to honda and was told it wasn’t actually. While my service advisor was out Ben offered to keep us informed of what was happening. We had to beg for alternate transportation. When it was finally given and we got our car back we were charged $135 from the rental car company because the rental “was overdue”. Honda told us they would return it and they were the ones handling the rental. Ben offered his direct line if we needed anything but when we called he didn’t answer. He also made no eye contact with us when we picked up the car. I know we aren’t the only customer and this location is busy but this was our only car that we just purchased and we felt written off on multiple occasions. I hope others don’t have this experience as well. More

We were fortunate to have wonderful service from start to finish and the team works very well together. We worked with Abbas and he was very knowledgeable and efficient. We also spoke with Marwan who helped finish and the team works very well together. We worked with Abbas and he was very knowledgeable and efficient. We also spoke with Marwan who helped us make our decision easier when choosing between several vehicles. Quoc was great and persevered with new technology and was efficient and positive. All in all, it was a great experience. More

Abbes was awesome. So nice and so willing to help as we came in really close to closing. He spent the time to answer all our questions and was so knowledgeable about th So nice and so willing to help as we came in really close to closing. He spent the time to answer all our questions and was so knowledgeable about the products, patient and all at the same time efficient. It was great working with him and I’d recommend him to anyone! More

We had a great experience working with our sales rep Joe Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our ne Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our new vehicle the process was seamless. More

Worst Service department when dealing with customers. They say they'll call and never do. They say they'll call and never do. More

Ryan Giles is a great sales rep! He made our buying process so easy and stress-free. He made us feel so comfortable. He could easily answer all of our questions. The paperwork and e He made our buying process so easy and stress-free. He made us feel so comfortable. He could easily answer all of our questions. The paperwork and everything about the car was explained well. He allowed us the time we needed to be certain of our decisions. He spent considerable time getting the car set up for each of our preferences. He was very thorough in explaining all of the features our new car has. I would highly recommend Ryan for your next car purchase. We also had very positive experience with Quoc in the Finance Office. We felt very comfortable as he explained the financial documents and he was thorough in his explanations of all details. These two men made our buying experience a joyful one! We can definitely recommend Luther Brookdale Honda to friends and others! More

The process was easy and efficient. Our sales rep communicated clearly and followed up on commitments promptly. Our sales rep communicated clearly and followed up on commitments promptly. More

I feel abused. When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I When I asked about rust, I was sent 3 pictures of small rust spots on the drivers doorframe and the rear wheel wells. When I got home (California), I took it to my body shop to get them fixed, and learned there was MUCH greater rust damage than I'd been led to believe. The undercarriage paint was thoroughly compromised, and the nuts and bolts securing the suspension were completely fused. Estimate to fix: $7k-10k! More

Pao was wonderful to work with! This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed s This was one of the best customer service experiences I have had at this location. I will be planning to work with Pao in the future for any needed services! More

Chad was fabulous! When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. When my husband and I came into Honda looking for a used car within my particular price range, Chad instantly had two cars in mind right of the bat. One of his two vehicles recommended was purchased at the end. He was very knowledgeable on facts between the two vehicles, but also very honest with me. Which showed me that he had good character as my sales man. Would totally use him again in the future! More