Luther Brookdale Honda

Abbes provided great customer service and made the buying process easy. Very happy with my purchase! process easy. Very happy with my purchase! More

Although I ended up purchasing a vehicle elsewhere, Chad Rawson was excellent in his service and helping me narrow down what I was looking for. When this dealership didn't have the exact model in stock, Cha Rawson was excellent in his service and helping me narrow down what I was looking for. When this dealership didn't have the exact model in stock, Chad was sure to reach out with any potential matches that Luther Brookdale Honda received. Taking the time to stay in touch meant a lot to me, and will definitely be considering his partnership again in the future! More

The service department damaged my vehicle and returned it to me without saying anything. The managers we contacted were completely unprofessional and rude. to me without saying anything. The managers we contacted were completely unprofessional and rude. More

Dealership is great. Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Ba Jim the general manager is the most unprofessional individual I’ve ever worked with. Tim, the service manager is following right in his footsteps. Bad leaders create bad employees. NEVER bring your car there for any type of repair!! More

I had a appointment o Monday 8/12/2024 at 10:00 A. M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND M. I arrived at 9:30 A.M.The reason for my visit was because my car would chug when I accelerated. 9 1/2 HOURS LATER I WAS TOLD I NEEDED A TUNE UP AND THEY HAD NO LOANER CAR SO I COULD DRIVE HOME AND BRING THE CAR BACK !!!!!!!!! I HAVE NEVER HAD SUCK A HORRABLE EXPERIENCE IN MY LIFE!!!!! More

Chad Rawson and Scott Kasprzak are great to work with! I achieved my desired end result through a smooth process. I achieved my desired end result through a smooth process. More

I have typically had great experiences at this Honda location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts orde location. This time it was not so great. My car which is two month old needed major repairs and parts ordered. I know it takes time to get parts ordered especially with new cars. However I received messages that my car was ready. I show up to honda and was told it wasn’t actually. While my service advisor was out Ben offered to keep us informed of what was happening. We had to beg for alternate transportation. When it was finally given and we got our car back we were charged $135 from the rental car company because the rental “was overdue”. Honda told us they would return it and they were the ones handling the rental. Ben offered his direct line if we needed anything but when we called he didn’t answer. He also made no eye contact with us when we picked up the car. I know we aren’t the only customer and this location is busy but this was our only car that we just purchased and we felt written off on multiple occasions. I hope others don’t have this experience as well. More

We were fortunate to have wonderful service from start to finish and the team works very well together. We worked with Abbas and he was very knowledgeable and efficient. We also spoke with Marwan who helped finish and the team works very well together. We worked with Abbas and he was very knowledgeable and efficient. We also spoke with Marwan who helped us make our decision easier when choosing between several vehicles. Quoc was great and persevered with new technology and was efficient and positive. All in all, it was a great experience. More

Abbes was awesome. So nice and so willing to help as we came in really close to closing. He spent the time to answer all our questions and was so knowledgeable about th So nice and so willing to help as we came in really close to closing. He spent the time to answer all our questions and was so knowledgeable about the products, patient and all at the same time efficient. It was great working with him and I’d recommend him to anyone! More

We had a great experience working with our sales rep Joe Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our ne Haertzen! He is very knowledgeable and made sure that all our questions were answered. From the time we walked in the door until we left with our new vehicle the process was seamless. More