Luther Brookdale Chrysler Jeep Dodge RAM

Dealer sold me a new car without reviewing it first My sales person was good however was told the day after I purchased that there was an 'upgrade' needed and I had to bring the Jeep back. Turns out it My sales person was good however was told the day after I purchased that there was an 'upgrade' needed and I had to bring the Jeep back. Turns out it was a recall and while that was being fixed they found another problem with an airbag sensor. Was then told to come back again the next day to get that replaced. When I showed up the next morning, I was told they received the wrong part adn had to come back again. The provided me with a loner vehicle that day which was dirty and had no gas. Very disappointing experience after spending a lot of money on a new car. They did offer a free first oil change however I would never go back even for that. More

Recall & Routine Service Manufacturers recall, re-program the CPU for the U65 Cruise Control issue. Easy scheduling. Nicole approached me in line, garnered the basic veh Manufacturers recall, re-program the CPU for the U65 Cruise Control issue. Easy scheduling. Nicole approached me in line, garnered the basic vehicle data and had me come inside to finish the needed paperwork. Nicole communicated progress via text and in person while I waited in the Customer area. Work completed ahead of schedule, including an oil change & new air filter. Cost detailed and explained, prompt and courteous checkout. More

Great experience My salesman Roni went above and beyond to help me find the car I wanted. I would also like to say that the finance guy ( I forgot his name ) made me f My salesman Roni went above and beyond to help me find the car I wanted. I would also like to say that the finance guy ( I forgot his name ) made me feel like we have been friends forever. More

Visit review I was called that my car was ready to picked up but it took them 20 minutes to get because they have to wash it. I was informed that the parts neede f I was called that my car was ready to picked up but it took them 20 minutes to get because they have to wash it. I was informed that the parts neede for the repairs has to be orederd until I got to the dealership. More

2019 Jeep - hole in coolant resevoir With just over 2,000 miles on my Jeep, I got to work one morning and smelled and heard the antifreeze spewing all over the inside of the engine compar With just over 2,000 miles on my Jeep, I got to work one morning and smelled and heard the antifreeze spewing all over the inside of the engine compartment. Opened the hood and antifreeze was everywhere, literally it was dripping from the hood of the Jeep onto my head when I peeked inside to see if I could see anything. The problem - they didn't wash the engine compartment and now driving it makes me sick with the smell of antifreeze burning while I'm driving. I called the day after I picked up asking if they do engine washes and they immediately said yes, then I told them WHY I was calling (for them to clean my engine for free, the issue was a manufacturer defect). The person answering said they'd have my service advisor call me. It's been 4 days and I haven't heard from them. Don't get me started on the options problem I have with the dealership themselves. I was told it had XM Guardian, which is huge, it doesn't have it and the dealership is willing to do nothing to satisfy this mistake. Needless to say, this is our last purchase from this dealership, possibly our last Jeep. More

Advisor was excellent My advisor Brian was good in description of my sounds effects when coming to diagnosis of problem car is having. Loaner car was quick and easy My advisor Brian was good in description of my sounds effects when coming to diagnosis of problem car is having. Loaner car was quick and easy More

Very easy Quick service. Good explanation of what was done. service person checked truck history and found an open service bulletin and took care of it. comfort Quick service. Good explanation of what was done. service person checked truck history and found an open service bulletin and took care of it. comfortable lounge for when i need to wait for my truck. More

Easiest Vehicle Purchase Ever We started our vehicle search at a different dealership whom we have purchased multiple vehicles through in the past. We were not getting the results We started our vehicle search at a different dealership whom we have purchased multiple vehicles through in the past. We were not getting the results we wanted, so we started working with Luther. From the start, our sales person (Jaime) was great. She listened to us and figured out exactly what we wanted and could afford. The process was very smooth and enjoyable. More

Amazing Mandrell Garner Was amazing and very professional and personable. Would recommend to friends and family. And plan to have all future business with man Mandrell Garner Was amazing and very professional and personable. Would recommend to friends and family. And plan to have all future business with mandrel. A More

New Jeep Mr. De’Angelo is the cream of the crop Very honest Straightforward And helpful Him and the rest of the sales staff helped me out together a de Mr. De’Angelo is the cream of the crop Very honest Straightforward And helpful Him and the rest of the sales staff helped me out together a deal that I honestly didn’t think would work out Completely satisfied Would and will recommend to a friend. More