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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 22, 2023

Clean, friendly, easy. I was very happy with my service. I am sad prices went up though. More

by KTJEPKES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave a positive review. I appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 22, 2023

Its been ok. Casey is great. Service could be better. However its been good. I appreciate the help from Casey he has been very helpful. More

by Kiddisrael29
Recommend Dealer
Yes
Employees Worked With
Casey
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the great feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 22, 2023

No further follow up about a massive dent found upon pick up of vehicle. Incredibly frustrating. More

by katie.king622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Herman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Rosas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Muffy
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Katie, I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 21, 2023

Great service. Great employees. Good coffee. Easy to work with. No pressure sales. No cookies More

by CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

CT, I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 21, 2023

They identified all recalls that needed to be performed and did them all. Very quick More

by blakehaas
Recommend Dealer
Yes
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 21, 2023

Friendly staff, very professional Done Done done done done done done done done done done done More

by evilj84
Recommend Dealer
Yes
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 20, 2023

The place is always clean, the people are always nice,that's why we always use this dealership. More

by dereyo111558
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Brady good guy
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Helpful
November 20, 2023

I bought my car there 6 years ago and 90% of the time, if I need car service, I bring it back there. I like that the service advisors are long lasting employees and not different people all the time. The dea More

by lisapeterson20
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Muffy was my service advisor, Bill was my shuttle driver and Tom arranged a lift ride for me on Saturday morning.
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 20, 2023

My experience was fantastic from the time I drove into service garage, engaged with service greeters, my service rep Thomas Brady, and amazing happy experience with parts cashier, and parts service rep to More

by TONIASPIGHTSOKOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Brady from Memphis TN
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback! Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Thomas was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 20, 2023

Very friendly and professional and personable I trust the luther mechanic Was nice to get in when I had time off More

by JLOLSON1961
Recommend Dealer
Yes
Employees Worked With
Terry
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Nov 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your perfect review,! I'm glad to hear that our team was friendly, professional, and personable! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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