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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 24, 2023

It has good supple of vehicles. It has an excellent show room & service center. It has an excellent accessory department. More

by dsfenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bao Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Kept us in the know about what was being done with our vehicle. Got the problem fixed. More

by EILEENDEELSTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

I made appointment to install park assist & I need a new washer pump. I brought it in for service only to find out that you had neither part. It would have been nice if you would have told me to wait until More

by JOHNBECKIUS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

John, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I would like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 24, 2023

Zach was friendly and helpful. He made my vehicle’s service needs clear allowing me options on timing. Very helpful. More

by krishebrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Krishe! I am very happy to hear that Zach could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 23, 2023

Dave Warner was the best and most knowledgeable salesperson in the auto industry I have ever worked with. I am expecting to find the service department very good. More

by donoberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Dave. Please let us know if we can ever help you in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

Made an appointment expecting fast service for an oil change. Oil change should only take an hour, less actually. But it took almost 2 hrs. I understand it was busy, but yall shouldn't over book appointm More

by emartino1616
Recommend Dealer
No
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

The Luther team is always awesome. The sales experience is always fantastic and the service department is the reason I'd never buy another vehicle anywhere else. More

by BSTORCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Larsen, The entire service department, parts, the folks in loaner vehicles, and the drivers.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

Quick, courteous and completely satisfied. The service is always very good, I appreciate the car wash and the free coffee. More

by wayne.kollath
Recommend Dealer
Yes
Employees Worked With
Casie he was Excellent!
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Wayne, I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet I believe clean cars make happy customers and I am pleased to hear you appreciated your car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

Coming in for an appointment on a Saturday afternoon worked well for me. Little traffic, quiet waiting room. Zack was very personable and explained additional service I needed. The work was completed wi More

by bridget.godfrey7
Recommend Dealer
Yes
Employees Worked With
Zack
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Bridget, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

November 22, 2023

Excelente servicio estuvieron siempre en contacto con migo para informarme de todo lo que pasaba y Carlos fue de mucha ayuda ya que habla español gracias a todos los que trabajaron en mi camioneta More

by Juan Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos O.
Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

¡Gracias por dejarnos esta excelente evaluacion, Juan! Nos agrada saber que fuimos de gran ayuda durante su reciente visita con nosotros. Esperamos verlo en un cercano futuro ¡Cuídese! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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