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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
724 Reviews
Call Service Center (612) 326-3850

724 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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November 26, 2023

Excellent service. keeps me well informed on what’s happening with my vehicle. This is why I give this location my repeat business. More

by KRISANUSMEDLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kallhof
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to us if you have any questions or need anything in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 26, 2023

The work was completed as scheduled Honest employees, Ieft money in the cup holder which was still there after the work was completed More

by 51867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Nov 29, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 26, 2023

I’m Always happy with my service and trust the work being completed on my vehicle. More

by jason.norgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Gadbois
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Nov 29, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the positive review, Jason, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 26, 2023

My service took two days to complete even though I had a 9:00 appointment. More

by rmcl72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Nov 29, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us. Here at Luther Brookdale Chevrolet, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 25, 2023

Kept me in the know of what was wrong with the vehicle. Shuttle services was excellent More

by mdubois00
Recommend Dealer
Yes
Employees Worked With
No idea
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the shuttle we provided and the informative service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 25, 2023

They were communicative, timely in helping me, and got my vehicle the service it needed. More

by kaitlin.odell99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Vandeusen
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out Kaitlin! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 24, 2023

Took my truck in for oil change and engine filter replacement. Took my vehicle home and found oil all over my truck and driveway. Called dealership. Brought truck back, they put some kind chemical on More

by tamimassage
Recommend Dealer
No
Employees Worked With
John
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 24, 2023

Nick keeps me coming back! He is so committed to quality service! I could go other places but no need since I trust Nick. Other staff members are excellent as well but Nick More

by brianledin61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Brian, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 24, 2023

Castile was excellent to work with, from the time I arrived until leaving. He kept me informed and his timing was right on. There should be more people in this world like him. He should be congratulate More

by PHSIRE
Recommend Dealer
Yes
Employees Worked With
Casie T .
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Castile does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Helpful
November 24, 2023

Friendly and approachable. Felt I was treated fairly and honestly. Will return to this dealership More

by davidtabele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
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Nov 27, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your business and this review, David. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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