Luther Brookdale Chevrolet Buick GMC - Service Center

Heidi Manella Once Again last minute getting ready to put plow on my 2011 Duramax Wipers don't work I need tires rotated and oil change I drive in at 1 p'm see Hei Once Again last minute getting ready to put plow on my 2011 Duramax Wipers don't work I need tires rotated and oil change I drive in at 1 p'm see Heidi Manella Heidi saw me from the back of the service department as I drove in she ran over and greeted me I told her my wipers were not working and I needed oil change and tire rotation I told her I NEEDED IT BACK ASAP! I expected sometime tommorrow Heidi said don't worry we'll get you rolling as soon as possible was courteous and sincere Heidi called me 2 hours later ALL DONE! She even had it washed for me! excellent Service Heidi has helped me before and she's my go to You are awesome and thanks for your speed and great attitude. I,ll be back! Paul Miller More

service assistant Overall a good experience. I did not wait for my car, but asked Heidi to call with an estimate on the work before the tech worked on the car. She did Overall a good experience. I did not wait for my car, but asked Heidi to call with an estimate on the work before the tech worked on the car. She did and was happy with job. More

car trouble My car was acting up and it was stalling when I was driving it, then it finally stalled and the check engine light came on and I called the dealership My car was acting up and it was stalling when I was driving it, then it finally stalled and the check engine light came on and I called the dealership they called for a tow and brought my car and me to the dealership and scoped the car and fixed it and it was all under warranty... The service was great and it was all worry free... I was very happy on how all of it was handled. Great dealership to buy from and have service at. More

Going back Had my corvette in today change fluids Casey gave me a price over the phone witch I thought was fair when it was done ended up saving 50.00 thanks eve Had my corvette in today change fluids Casey gave me a price over the phone witch I thought was fair when it was done ended up saving 50.00 thanks everyone see you next time More

chevy Silverado, oil change and transmission Flush I was told it would be 1 1/2 hours to have my oil change and transmission Flushed and filled. It was 1 hour and 25 minutes and I saw the ruck in the I was told it would be 1 1/2 hours to have my oil change and transmission Flushed and filled. It was 1 hour and 25 minutes and I saw the ruck in the bay in front of the Service Advisors. Then someone jumped in it and drove it outside, I assumed it was to get the car wash done. Not sure on that. So I went to pay for the repair and I was told the ticket had not come in yet. So I stood there and waited for 5 to 10 minutes and did not hear anything. So after 20 minutes from when I asked to pay, I had to ask to talk to someone about getting my truck. The only service advisor at the time was Joe Gadbois and he was busy with a customer. Now it has been 30 minutes and the lady I needed to pay called me over and said the ticket just came through. I talked to Joe about why it took so long. He said he did not know about my truck. He said my service advisor I started with left at 7:00, it was now 8:05, that service advisor told me he was leaving at 7:00. I told him that Luther Brookdale needs to figure out how to transfer a ticket from one advisor to another. Shouldn't it just pop up and go to the cashier?? I told him I was pretty upset. The truck was done and no one finished up the ticket so I could leave. More

a/c repair Mike and the crew of mechanics are always polite professional and will answere any question you have Mike was quick to give me a loaner once he seen t Mike and the crew of mechanics are always polite professional and will answere any question you have Mike was quick to give me a loaner once he seen the amount of work that was being preformed. I have 3 other buick dealers closer to my residence but the trip to Luther is always worth the drive I purchased the vehicle there and all the maintenance has been done there and will continue to be done there. I highly recommended this facility to everyone Oh yea they have the best cookies More

I would recommend this place again! All the employees were very friendly and great to work with. The facility was clean and professional. The shuttle was convenient and quick. And my All the employees were very friendly and great to work with. The facility was clean and professional. The shuttle was convenient and quick. And my car was serviced under warranty. I would recommend this place again! More

Wonderful experience Extremely Helpful- Was wonderful to work with someone that cared enough to make sure he understood everything that needed to be done. Thanks Brookdal Extremely Helpful- Was wonderful to work with someone that cared enough to make sure he understood everything that needed to be done. Thanks Brookdale Chev More

Service at Luther Brookdale Chevrolet, Brooklyn Center MN I had excellent service at Luther Brookdale Chevrolet in Brooklyn Center MN on 5/6/14. I made an appointment on-line. The car received an oil change I had excellent service at Luther Brookdale Chevrolet in Brooklyn Center MN on 5/6/14. I made an appointment on-line. The car received an oil change and tire rotation, plus a car wash. I was called when the service was completed and was able to pick up my car immediately on arrival. All systems were checked and nothing else needed attention. I am very pleased with the excellent attention and service. I would recommend this service center and also car sales department to anyone looking for a reliable dealership. Curt Johnson, my service person, was very attentive and courteous. More

great experience Great customer focus, very timely, great communication. However, it saddens me that I have to be in there so often b/c my 2010 Acadia breaks down so f Great customer focus, very timely, great communication. However, it saddens me that I have to be in there so often b/c my 2010 Acadia breaks down so frequently. Thankfully, it's all be covered under warranty but I'm very disappointed that this is not a reliable car. More