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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
727 Reviews
Call Service Center (612) 326-3850

727 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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December 07, 2023

They were able to see me very fast and were communicative regarding my car issues More

by fardosaee670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Miller
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 07, 2023

Did a good job would recommend to others c v just k l y u More

by probstas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 07, 2023

Made an appointment for an oil change, came in got written up. Went and got a cup of coffee and within a hour I was told I was ready to go. My truck was also washed, it looked brand new. Great job by More

by WAYNERAHO
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot the gentleman name.
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Dec 07, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Wayne, I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 07, 2023

Poor experience. They kept adding additional costs for no reason - I feel like I was fleeced. I paid nearly $500 and my engine light is till on. Never again. More

by salweywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics
Report | Print
Dec 08, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 06, 2023

Excellent service as usual and always professional and courteous . I won't go anywhere else. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Riestenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Post
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Dec 06, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Sharon, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 06, 2023

I was completely satisfied with my recent service. Nicklaus VanDeusen and everyone I came in contact with at Luther Brookdale Chevrolet Buick GMC was knowledgeable, accommodating and Friendly. More

by VICKI_L_SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicklaus VanDeusen
Report | Print
Dec 06, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Hello Vicki, and thank you for your kind words! Nicklaus is a great asset and I am glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 05, 2023

Precise. Quality service. Friendly Tech. Great communication Philip is a top notch service advisor. Very thorough More

by Asartwell94
Recommend Dealer
Yes
Employees Worked With
Philip
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Dec 06, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 05, 2023

Great service department! What I like most is, they don’t fix it if it isn’t broke More

by seven3751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 05, 2023

Made a morning appointment to get a check engine light addressed. Didn't get to it the entire day and had to go back again the next day. They did shuttle me to work both days free of charge More

by jeff.mckee
Recommend Dealer
Yes
Employees Worked With
Casie
Report | Print
Dec 06, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your great review, Jeff. We do appreciate your patience for the extended wait that you encountered while our team worked on your vehicle. We strive to provide excellent customer service, and I'm glad that we were able to assist you in getting to work while we had your car in our service center. Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

December 05, 2023

Easy to work with and did the work that was asked to do No complaints More

by Briles03
Recommend Dealer
Yes
Report | Print
Dec 05, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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