Luther Brookdale Chevrolet Buick GMC - Service Center

In October, I called corporate Chevy and asked them about my recall and a rental. They ensured id have a rental because of my extended warrenty, and said I could go to any dealership, so I went to the one cl my recall and a rental. They ensured id have a rental because of my extended warrenty, and said I could go to any dealership, so I went to the one closest to my house which was this one. My first appointment was scheduled for November 6 and the man on the phone told me he would reserve my rental for Nov 6. I go in and its a huge hassle, but when they finally figured out I was right and I did have a rental scheduled, Max told me they mismanaged the information and they didnt have a car available, so he scheduled me for Nov 20. Today I go in and expect my rental because thats the entire reason I waited two weeks for sergice. Nick tells me basically that he doesn't know what im talking about and Max is out sick. I tell him all i can and basically Nick takes my car and fixes it while going back and forth with me about what I was promised. Yet again, they didnt have a rental available and Nick instead wanted me to rent one from enterprise on my own. I told him from the very beginning that i had important things to do before 3 and he completely disregarded my urgency. I was late to my doctor visit and my gym session with my trainer because of the incompetence and xxxxty communication from this place. More

Good communication and helped resolve my issues. Answered any questions and helped me understand my options Answered any questions and helped me understand my options More

Organized, clean, personal attention, seeing people handle my car like I do, awesome! I love how you can just drive in for a simple oil change, brilliant. handle my car like I do, awesome! I love how you can just drive in for a simple oil change, brilliant. More

Joe and team did a great job working with my extended warranty company and getting the job done. warranty company and getting the job done. More

Thomas Bady and team have always taken great care in ensuring that communication is given and realistic timelines are provided. Great dealership and great quality. ensuring that communication is given and realistic timelines are provided. Great dealership and great quality. More

Thomas was great and helped me with signing up for payment plan and helped me install my dash cam. I was very happy with service. payment plan and helped me install my dash cam. I was very happy with service. More

Philip Thrane, Thrane has always been an exceptional service writer and get me connected with the Tech to get my truck, right service writer and get me connected with the Tech to get my truck, right More

As always, Casey T (service) was great in getting me set up to bring in a new Chevy truck for service. Went smooth and was done in a timely manner. up to bring in a new Chevy truck for service. Went smooth and was done in a timely manner. More

Very knowledgeable, very courteous, got me in and out in record time. He did a nice job. record time. He did a nice job. More

They listened to me and spent time locating my problem. Helpful, friendly,thorough and informative.. Helpful, friendly,thorough and informative.. More