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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

4.5
1,419 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,419 reviews

August 15, 2023

I'm a first-time car buyer and they were very professional and helpful, took the extra time to make sure I understood the whole process. More

by Breana.Lundin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for leaving us this great review, Breana! I am very happy to hear that we could be so helpful during your first ever car-buying experience. We look forward to seeing you back again in the future. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 14, 2023

Good job,but the oil change took almost 2 hours to be completed at time of service More

by cscraigschaefer8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Yepez
Aug 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I'm glad that this was mostly the case for you! Please let us know if there's anything else we can do for you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 14, 2023

THE BEST IN THE BUSINESS. My salesman the was excellent. I love a truck a lot. More

by danderson28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

Friendly and helpful. Kept up to date with texts. Complimentary car wash :) Easy checkin and checkout. Coupons! More

by zillary925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Center
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am glad to hear you enjoyed your recent visit to our service department. At Luther Brookdale Chevrolet we believe clean cars make happy customers and I am pleased to hear you appreciated your free car wash! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

Miss communication ordering my part & scheduling appointments . Had to schedule 3 times . Never cancelled first one when there was no part. More

by Cnn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

KC and Thomas are always available to assist in my car care needs. They give it to you straight and help come up with a maintenance plan. Great customer service! More

by LCHERNDON30.LH
Service Communication
Recommend Dealer
Yes
Employees Worked With
KC service Dept
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

The service was good and done before the appointment was actually made as I dropped my vehicle off the night before a 1:30 appointment and my vehicle was done by 10:30. I thought I was just coming in for my More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Muffy and the guy who took my car in early and got the work done.
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

David, thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

I feel played about my truck from the contract to the service center. I wish the warranty was explained more detailed. The engine is gone and I had the truck 1 year. All the times I brought the truck in More

by W.NICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
K-Sandra Martin
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

Aug 15, 2023 -

W.NICHAEL responded

No thank you I’ve found a place to put in a rebuilt engine that has 40,000 miles & it comes with a 3yr warranty and it’s not based on the mileage for $6000. After I pay this truck off I will NEVER buy another vehicle from you or refer anyone else to you. Have a blessed day

August 13, 2023

Wonderful car-buying experience! Kevin was very professional, helpful, and knowledgeable. He was great to work with and didn't pressure us to buy add-ons, unlike other dealerships More

by Sharon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Kallhof, DaShaun Jones
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to let me know how happy you are with your experience! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 13, 2023

I've taken my 2016 Tahoe in for service at least 11 times this year alone purchase it in January problem still has not been fixed motor still ticking possibly lifters that was supposed to be replaced motor s More

by jackiebailey129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie
Aug 15, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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