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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

4.5
1,419 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,419 reviews

August 19, 2023

I was dissatisfied with the wait time. I was told it would be up to 1.5 hours and it ended up being 2.5 hours for an oil change and 15,000 maintenance. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Jessica, it is apparent that your oil change service wasn’t carried out in a satisfactory manner. I hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting me know so I can make the necessary customer service adjustments. Please contact me at your earliest convenience if you’d like to discuss your experience further. I look forward to speaking with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Always pleasant and professional service check ins with staff Typically timely service wait times and excellent service completed. Check out staff also friendly and courteous, Overall I’ve been ver More

by dlrittenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 19, 2023

Very knowledgeable staff, excellent service, I will come back for my future needs for both my vehicle and my wife’s. More

by Markandliz1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner
Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

Adam responded to a text message 15 minutes before 8pm closing up til after 9pm with some questions about a vehicle. He held it for me the next morning for my 3 hour drive and everything from there on out More

by mark.bradach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to write this review. I am pleased to hear that Adam was able to provide an efficient and overall positive experience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

Adam did a great job on the sales side and Ted did a great job on the presentation of the extended warranty we purchased. Great work. More

by andy.woessner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your review of our sales team, Andy. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

Experience was good, professional. The car was ready as promised and Lance did a nice job of showing us the features of an EV. More

by ottenrod
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lance Vadnais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

Great customer service and sale person. Quick to resolve issues and cater to my needs/wants. Great location and always professional. More

by Spkrupinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Gebre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 18, 2023

They found the issue and had my car done within 2 hours after dropping it off! Loved that I could pay online and just grab my keys! More

by lcmnytes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terri Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary was great! Helped me figure everything out! Amazing guy!
Aug 21, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 17, 2023

They But the wrong sticker in window and had to make sure they put the right oil in my car More

by ljlilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service quick lane
Aug 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 17, 2023

I had an appointment and still waited over one hour for service and the car had water spots on after the wash More

by cgledeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Aug 18, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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