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Luther Brookdale Chevrolet Buick GMC

Brooklyn Center, MN

Overview
Employees
Reviews
Vehicles
4.5
1,415 Reviews
Luther Brookdale is the #1 GM volume dealership in the State. We have more GM inventory than anyone and we are the #1 Certified Pre-Owned dealer in MN. We specialize in guest service. Call, Chat or stop buy today and experience our difference plus get the Luther Advantage with every purchase Including Gas discounts on every gallon! Check us out today located on 694 & Brooklyn Blvd
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6701 Brooklyn Blvd.

Brooklyn Center, MN

55429

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Showing 1,415 reviews

August 23, 2023

Horrible service, no attention to detail, and don't explain things from a to z More

by evaidich05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Scheduled recall work, showed up for appointment, find out 2 hours later parts aren’t in. Took a half day off from work to have nothing done. Had to reschedule. Call center was not real informed and didn’ More

by Buckeyes719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None in sales
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for taking the time to share your recent experience at Luther Brookdale Chevrolet. We want each customer to be completely satisfied upon visiting us, and I apologize that our lack of communication regarding the parts situation resulted in a bad impression. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Friendly service, manny worked fast and got us out the door quickly with the help of financing More

by rrdurant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Dominguez, Tiffani Jorgenson
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Your fantastic review was awesome to read! Congratulations on your new car. I am happy Manny provided you with pressure-free, efficient and well-informed customer service. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 23, 2023

Fantastic sale lady and finance guy had a great experience I will recommend them to others More

by jakej57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Theeuwen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Set an appointment for an oil change. Showed up 10 minutes early and was told it would be One and a half to two hours wait. This was at 9 am. Why schedule if you can't accommodate? More

by Cathy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Cathy, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

My sales representative was very helpful, knowledgeable and very professional. I’m very greatful for working with him, he did an amazing job. We’ll definitely be back to work with him in the future. 5 star More

by shalizaself
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DaShaun Jones
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Positive attitude for all service visits. Managr attention and diligence on problem other dealers dodged. More

by stevenenglund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Easy to work with. Bought three vehicles from them in the past couple of years More

by woodman2104
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Gunderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Warner, Kevin Snaza
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free and believe that's how every car-buying experience should be. I am sincerely grateful for your business! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Phillips was helpful and he made sure that everything was great he should be the employee of the month thank you again Roytanya Davis More

by roytanya123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Jorgenson, Terrence Ruffin
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit, Roytanya. We appreciate everything Phillips does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 21, 2023

Good customer service. Quick to respond with updates on my vehicle. Accommodated me with a rental to fit my needs. More

by MATTBRIJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Tulenchik
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Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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